COVID-19: Library changes and support
Updated August 21, 2020
Cline Library is here to provide the services and resources you need during rapidly changing times. Please check this page regularly for information, updates, and changes related to COVID-19.
For the most recent campus updates, visit NAU’s Jacks are Back page.
Hours and Building Access
- View today’s library hours.
- Building access is limited to current NAU and CCC students, faculty, and staff. Bring your JacksCard or CCC ID to access the library. Need help with your access to the building? Call (928) 523-2173.
- While you are visiting Cline Library, please practice physical distancing–stay at least 6 ft from other people.
- Face masks or cloth face coverings must be worn by all NAU and CCC students and employees in Cline Library when in the presence of others and where physical distancing measures can be difficult to maintain.
Get Support
- Ask questions via chat, phone, or email.
- Learn about services for online students.
- See our guide on library support for faculty teaching online.
- Make an online appointment with a subject librarian.
- Get assistance from an archivist via the Special Collections and Archives page.
- Get updates from NAU’s Academic Success Centers.
- Find technology support.
Borrowing & Returning
- Check My Library Account for due dates.
- Use Document Delivery Services to request materials:
- As of July 20, 2020, many libraries remain closed because of COVID-19. Due to this, the availability of physical materials through Document Delivery Services is extremely limited, especially books. Cline Library will continue to request materials from other libraries; however, it is taking significantly longer than usual to locate and receive materials. In some cases we are not able to obtain them at all. Libraries may begin to open soon. In the interim, please understand that it will take time before borrowing and lending with other libraries returns to normal. Thank you for your patience as we do our best to obtain the resources you need in unprecedented times.
- Use Quick Search to find Cline Library materials that are available online.
- To find e-books, filter search results to “full text online” and “books.”
- Filter any “material type” with “full text online” to find online only resources.
- Search our subject databases if you are unable to find what you need in Quick Search
- Faculty: Use the Course Reserves form to request digitization of book chapters, articles, or streaming media (audio and video) and placement of the content in your BbLearn course.
DIY help
- Find research guides by course (ex: ENG105, CCJ480C, HS404).
- Find research by subject (ex: Business Research, Engineering Research, Environmental Research).
- Use a How Do I…? guide to get help refining a topic, finding books, citing sources and more.
- Browse our FAQs.
Cline Library’s COVID-19 Response
Here are some actions Cline Library is taking in response to COVID-19:
- Limited access to the library building to current NAU and CCC students, faculty and staff. We look forward to welcoming our community users back in the future.
- Provided users with mediated self-checkout.
- Installed breathe-guards at the Ask Us! Desk and Special Collections and Archives Desk.
- Changed access to classrooms, studios, group study rooms, individual study rooms, and graduate carrels.
- Modified study spaces and computer access across the library building to facilitate physical distancing.
- Requiring masks to be worn while in the library building.
- Expanded cleaning measures for public computers, door handles in high-traffic locations, and other “high touch” surfaces.
- Using print and electronic signage to educate users about COVID-19 mitigation including cleaning, physical distancing, masks, and more.
- Sanitizing laptops and other equipment upon return.
- Conducting all reference interactions, library instruction, and consultations online or by phone instead of face to face.
- Propping doors open where feasible to minimize handling.
- Quarantining returned materials for 72 hours per recommendations from the Northeast Document Conservation Center (NEDCC).
- Providing a $3 shipping option for 3D prints from the MakerLab.
- Tracking building and remote use of the library by students and faculty. This helps us better understand user needs during this unusual time and informs our decision-making and planning.