COVID-19: Library changes and support
Updated May 12, 2020
Cline Library is here to provide the services and resources you need during rapidly changing times. Please check this page regularly for information, updates, and changes related to COVID-19.
For the most recent campus updates, visit NAU’s Coronavirus Updates and Resources page.
Need help?
Ask us!
Chat
(928) 523-2173
library.askus@nau.edu
FAQ
*Ask Us! available during library hours
Hours and Building Access
- View today’s library hours.
- Building access is limited to current NAU and CCC students, faculty, and staff. Bring your JacksCard or CCC ID to access the library. Need help with your access to the building? Call (928) 523-2173.
Get Support
- Ask questions via chat, phone, or email.
- Learn about services for online students.
- See our guide on library support for faculty teaching online.
- Make an online appointment with a subject librarian.
- Get assistance from an archivist via the Special Collections and Archives page.
- Get updates from NAU’s Academic Success Centers.
- Find technology support.
Borrowing & Returning
- Do not stress about returning books and other items currently checked out to you. We are currently not charging overdue fees for late Cline Library items. Check My Library Account for due dates.
- Use Document Delivery Services to request:
- Digital articles and book chapters for which we don’t have immediate access; availability is limited due to the closures of other libraries. We are not currently requesting or receiving physical materials (books, movies, etc.) from other libraries. We appreciate your patience and understanding as we process your requests.
- Request items from Cline Library’s collections, which will be shipped to your home address, along with a pre-paid return shipping label.
Need materials?
- Use Quick Search to find Cline Library materials that are available online.
- To find e-books, filter search results to “full text online” and “books.”
- Filter any “material type” with “full text online” to find online only resources.
- Search our subject databases if you are unable to find what you need in Quick Search.
- Faculty: Use the Course Reserves form to request digitization of book chapters, articles, or streaming media (audio and video) and placement of the content in your BbLearn course.
DIY help
- Find research guides by course (ex: ENG105, CCJ480C, HS404).
- Find research by subject (ex: Business Research, Engineering Research, Environmental Research).
- Use a How Do I…? guide to get help refining a topic, finding books, citing sources and more.
- Browse our FAQs.
Cline Library’s COVID-19 Response
Here are some actions Cline Library is taking in response to COVID-19:
- Limited access to the library building to current NAU and CCC students, faculty and staff. We look forward to welcoming our community users back in the future.
- Reduced library hours while offering online chat services.
- Reduced the number of direct interactions. Asked users to return materials via book drops. Provided users with mediated self-checkout that has a 10ft distance between the borrower and desk staff.
- Closed Special Collections and Archives while providing online consultations and support.
- Closed the MakerLab while continuing to provide 3D printing.
- Closed all classrooms, studios, group study rooms, individual study rooms, and graduate carrels.
- Expanded cleaning measures for public computers, door handles in high-traffic locations, and other “high touch” surfaces. Suspended checkout of equipment and materials except books, DVDs, and laptops.
- Using print and electronic signage to educate users about social distancing.
- Extended due dates and waiving overdue fees for Cline Library items.
- Extended due dates for Document Delivery Services items as possible.
We continue:
- Using print and electronic signage to educate users about social distancing.
- Sanitizing laptops and other equipment upon return.
- Conducting all reference interactions, library instruction, and consultations online or by phone instead of face to face.
- Propping doors open where feasible to minimize handling.
- Quarantining returned materials for 72 hours per recommendations from the Northeast Document Conservation Center (NEDCC).
- Providing optional free shipping of physical Document Delivery Services items to an NAU user’s home address, along with a fee-free return shipping label.
- Providing a $3 shipping option for 3D prints from the MakerLab.
- Tracking building and remote use of the library by students and faculty. This helps us better understand user needs during this unusual time and informs our decision-making and planning.