Document delivery services

Search in WorldCat for books, movies, and other materials in library catalogs around the world.

Items difficult to obtain

• Rare materials
• Materials in fragile condition
• Reference materials
• Complete issues of periodicals
• Software
• Maps
• Standards
• Textbooks (Consider requesting a chapter or two instead)

Some items arrive with the restriction that they are In-Library-Use Only. This means that the item cannot be taken from the library’s premises. However, you are welcome to view the item while at the library. This restriction is set by the lending library.

TIP: one of the best ways to request items is through NAU’s Quick Search bar. Simply search for the item you would like to borrow. If you can’t find it in our collection, you’ll see an option to “expand your search” to include items outside of our library.

If there is an option to get it from other libraries, choose one of the available options. Depending on the item, choose the appropriate offer and send your request. You may be able to request a physical copy or a digital copy. If it’s a book, you may be able to request that a single chapter be sent digitally.

Once you’ve made a request, you may view the status of your requests from the catalog. Please click on “Sign in” in the upper right corner of the catalog to sign into your library account.

You may then view your library account by clicking on your name.

And you may view the status of your requests on the Requests tab.

If you’ve searched our catalog, you’ve tried clicking on “expand your search”, and you still couldn’t find the item you were looking for, click on the link below the search box to “send a request”. You’ll need to fill out all of the citation information yourself.

Articles and book chapters

For electronic items, you will receive an email with a link to the document. You may also download the item from your library account. From the library catalog, click on the Sign in link at the upper right corner of the page.

You may then view your library account by clicking on your name

and going to the Requests tab

If you have received an electronic document, you’ll see a Download button.

Books and other physical items

Books and other physical items will be shipped either to the Cline Library Ask Us desk or to your home address, depending on your distance from the Flagstaff mountain campus. When you make your request in the catalog and we detect that you are a distance user, you will be able to choose Home Delivery as a pickup location. Pickup options are:

• Cline Library Ask Us Desk: available to individuals residing in the Flagstaff area.
• Home delivery: available to NAU faculty, staff, and students residing outside of the Flagstaff area

Yes, if you live 30 miles outside of Flagstaff and within the continental US, we will ship your materials via FedEx at no cost to you. Please contact us for more information.

Articles and book chapters

Available online in your library account for 30 days. Downloaded items can be kept indefinitely.

Books and loaned materials

The due date is on the cover sheet attached to the item. You can also view the due date in your library account. Due dates are set by the lending library.

Can I renew an item?

When you pick up a book or other loaned item, the cover sheet will indicate if the lending library will allow the item to be renewed.  If renewals are allowed, please request a renewal within seven (7) days of the item’s due date. Each item may be renewed no more than once.
We’ll notify you by email if the renewal was approved or denied.

Until you receive approval, you are responsible for returning the item by the due date.

Contact us if you have not received a response by the due date.

Return items to Cline library’s Ask Us! Desk or book drop.

Online users and those residing more than 30 miles from the Flagstaff mountain campus should use the provided shipping label to return materials at no charge.

Item requests may be denied for a number of reasons. The email you receive indicating your item has been cancelled includes the reason that your request was denied. Some possible reasons are:

• there were not any libraries willing to lend out the item
• there wasn’t enough information provided to fulfill the request
• we could not fill your request by your deadline

For more information about why your request was not completed contact DDS

Articles and book chapters

Articles and electronic materials do not have a due date and therefore cannot be overdue. However, your electronic materials will become unavailable from your document delivery account after 60 days. You are welcome to download the material at your convenience to keep in your personal files.

Books and other physical items

The strap that accompanies books and other physical items includes the due date for the item. Any items returned after this due date will be considered overdue.

For overdue books, a replacement fee of $110 will be assessed to your account, and your library privileges will be suspended.  If you return the item to the Cline Library immediately, we will reduce the fee to a $10 non-refundable overdue fee.

We work hard to maintain a good reputation among lending libraries and, as such, must return our borrowed materials in a timely manner. You can help us do that by returning your items on or before the due date listed on the strap.

If items are needed past the due date

If renewals are allowed, place a renewal request (see “How long can I use them?” for instructions).

If the renewal request is denied, an item cannot be renewed, or the renewal is not long enough, place a new request for the item and we will try to obtain another copy from a different library for your use.

Extenuating circumstances

If your book becomes overdue due to extenuating circumstances, please contact DDS and speak with a staff member.

Fines and Fees

We honor our reciprocal agreements & memberships (AZNet – Amigos – BCR – LVIS – Rapid) for copies, loans, and media. However, we charge non-reciprocal libraries $20 IFM and $25 invoice for copies and loans.

Book loans outside of the U.S. are $35 IFM only, and borrowers must indicate IFM charges “OK” or we cannot lend.

Media loans are $22 IFM or $25 invoice and are one (1) week checkout only.  DDS does not lend media outside of the continental United States.

Policies

We do not lend special collections, archives, reserve materials, maps, computer files, microforms, newspapers, periodicals, or current periodical issues. We lend from our electronic collections if the vendor license permits.

Lending Billing

Transactions that are 8 weeks overdue or more will be sent to Billing Pending.

Before being billed, several different shelf checks are performed on the requests in question. If not found, the borrowing library will be billed.

Replacement books sent in lieu of the fee should be exact replacements of the same edition and need to show which ILL request number they are in reference to.

The replacement fee for lost or damaged NAU items is $125.

The copyright law of the United States (Title 17, United States Code) governs the making of photocopies or other reproductions of copyrighted materials. Under certain conditions specified in the law, libraries and archives are authorized to furnish a photocopy or other reproduction. One of these specified conditions is that the photocopy or reproduction is not to be “used for any purpose other than private study, scholarship, or research”. If a user makes a request for or later uses, a photocopy or reproduction for purposes in excess of “fair use,” that user may be liable for copyright infringement. NAU Libraries reserves the right to refuse to accept a copying order if, in its judgment, fulfillment of the order would involve violation of copyright law.