Campus Living Operations Assistant (CLOA) Position

Front Desk Management

• Manage operations, processes and procedures of a front desk located in a designated Campus Living Community (CLC), the Campus Living Resource Center (CLRC), or the Campus Living main office.
• Train CLC and CLIP Peer Supporter staff on front desk operations/responsibilities.
• Schedule staff to cover desk hours including breaks and holidays.
• Manage payroll processes in accordance with university timelines and procedures.
• Conduct regular key audits and maintain accurate accounting of keys, key codes, etc.
• Inventory and maintain equipment and hall resources.
• Conduct regular resource audit and maintain accurate inventories within StarRez Housing Information System.
• Provide oversight of front desk mail and package services.
• Facilitate front desk lost and found.
• To support student/staff connections and visibility, each CLOA is required to work on site at their designated desk for 9-12 scheduled hours per week (typically 3-4 three-hour shifts) throughout the academic year. CLOAs have the option to work additional shifts including picking up desk shifts from those out sick, shifts during breaks (Thanksgiving, Winter, Spring) and during peak times when shifts may be added to the schedule.
• During desk shifts, complete all operational desk tasks and respond to student needs, including answering questions, receiving and routing emergency and critical incident calls, monitoring CLC security through the Lenel system, receiving/distributing packages, responding to lockouts, checking students and temporary community members in/out of their room, handling keys and resources, and conversing with students at and around the desk.
• Frequently communicate, provide feedback, and work collaboratively with CLC and CLIP staff regarding overall operations, areas of improvement, consistency of practices, and ongoing training needs.
• Collaborate with housing operations team to improve front desk processes and procedures.
• Manage summer desk-related preparations for building and occupancy transitions for summer sessions, conferences, workshops, and special group housing.

Housing Operations

• Facilitate housing processes and procedures for students, short-stay occupancy, temporary housing, special groups, summer conferences and workshops.
• Participate in preparations for hall opening, closing, and semester/summer transition periods.
• Assist with housing assignments and CLC transfer requests.
• Communicate with prospective, incoming and current students, parents and guests through email, phone, and in person.
• Represent the department at NAU Admissions recruitment and orientation events, including preparations, expo tabling, assisting with presentations, and helping with CLC tours as needed.
• Assist Campus Living Community (CLC) Coordinators and GAs with tracking and/or processing charges. Help with summer group planning and procedures including desk schedules, floor plans, check-in/out processes, billing and communication.
• Provide ongoing feedback about areas for enhanced service and improvements across the department.
• Participate in building and departmental meetings, trainings, and in-services
• Perform other administrative duties as assigned.

Staff Training, Development and Teamwork

• Attend and actively participate in all regularly scheduled training and staff development sessions, one-on-one meetings, and CLOA staff meetings/trainings as arranged throughout the academic year.
• August and January training periods require CLOAs to return to campus prior to the official opening of the CLCs.
• Meet regularly and work closely with your supervisor to focus on professional development, performance in the role, and identifying any areas of assistance and support you need to succeed. Keep supervisor informed of desk and operational trends, concerns, feedback, etc.
• Intentionally develop and maintain positive and collaborative staff relationships.
• Contribute to the team, share the workload, and role model ethical work habits.
• Serve as an approachable and accessible resource for fellow staff members.
• Communicate respectfully while sharing and receiving feedback.

Academic Responsibilities 

CLOAs are required to:

• Have and maintain a minimum semester and cumulative grade point average of 2.00.  Additional details in the CLOA Agreement address steps taken if semester and/or cumulative GPA fall below 2.00.
• Have completed at least 24 credit hours (from NAU or another institution) by the end of the semester prior to beginning the role. (Ex: 24 hours completed by end of Spring 2022 to start the position in Fall 2022)  Enroll in 12-18 credits (or 9-15 graduate credits). Enrolling in more than 18 credits or fewer than 12 credits requires supervisor approval prior to class registration.
• Maintain a minimum 67 percent pace of progress.  The total sum of your successfully completed credit hours divided by your total attempted credit hours measures your pace of progress.  Transfer hours are counted as both completed and attempted.
• Be available for the full academic year.

CLOAs who will be completing internships, clinical or practicum hours, or student teaching, will be required to develop an action plan with their supervisor prior to the semester the academic requirement begins.

Outside Activities

Due to the nature of the CLOA position, it is essential for the CLOA to maintain balance between classes and extracurricular activities.  To accomplish that, the following guidelines apply:

• The CLOA role has priority over other activities with the exception of academic work.
• CLOAs may be employed in part-time jobs outside of the position for up to a total of ten (10) hours/week based on performance and supervisor approval*

* On-campus student employees may work up to 30 total/combined hours/week when classes are in session and up to 40 hours per week during winter and spring breaks or summer session. Exceptions apply for Minors or International students based on Visa status.  For those with Federal Work Study, it is recommended that you do not exceed 20 hours per week in total.  

• Activities and employment outside of the CLOA position must be discussed and approved with the supervising CLO GA at the beginning of each semester and/or prior to adding an activity.

Background Checks

A criminal background investigation and employment history investigation are required and performed prior to employment. Employment is contingent upon clearance by the NAU Human Resources office.

Student Conduct Standing

All CLOAs are required to remain in good standing as it relates to student conduct as outlined in the Student Code of Conduct.