The Campus Living Community Assistant (referred to as CA) is an academic-year live-in student leadership position primarily focused on helping students enjoy a positive campus living experience that reflects our departmental mission and foundational value areas. The CA is an upper-division student who plays a critical role in creating an inclusive environment where students develop independence while learning to live cooperatively with others. The CA is responsible for connecting with 38 residents on average in a designated floor or area of a campus living community.

Job functions and responsibilities

Student Interaction and Community Building

• Support the Campus Living mission, foundational values and commitment to inclusive communities by creating a
  welcoming and vibrant environment for residents.
• Cultivate relationships and build rapport with community members through learning names, interacting individually and in groups on regular basis, and checking in with residents throughout the semester to see how they are doing.
• Be available, approachable, and a visible presence in the community.
• Implement and meet the expectations of the Campus Living Community Engagement plan, including CLC-specific
  expectations as designated by your CLC Coordinator/GA.
• Provide opportunities and assist community members with getting to know each other and help foster
  relationships amongst them.
• Encourage community members to get involved, organize activities and be active participants in their living
  community.
• Serve as an initial resource and support community members’ personal, academic, and career wellness.
• Listen and respond to student concerns, providing initial support, appropriate referrals, and connecting them
  with additional campus resources.
• Maintain awareness of current events, trends and issues that may impact community member wellbeing and
  success.
• Work with students to develop and maintain an atmosphere conducive to study and community living; meet
  regularly with residents as a group to discuss expectations, address concerns, and cover policies as it pertains to
  the community.
• Encourage students to take responsibility for developing a communal atmosphere where residents respect the
  rights of others and approach one another with concerns through roommate agreements, conflict resolution,
  and mediation.
• Collaborate with Campus Living Initiatives and Partnership Peer Supporters (CLIPPS) to provide engagement
  opportunities in the campus living community.
• Assist with staffing and bring residents to designated Campus Living Signature Events such as the Letters, Family
  Weekend Event, Homecoming, etc.
• Participate in and support student leadership group events (RHA, NRHH, and Community Councils) and NAU
  campus-wide programs.

Behavior Education and Emergency/Crisis Response

• Understand and reinforce the NAU Student Code of Conduct and Campus Living Standards of Residence policies
  and procedures.
• Address behaviors that may be in violation of university policy; respond with care and an educational focus on
  student behavior, individual and community impact, and student learning.
• Model appropriate behavior and skills by upholding the laws, policies, and procedures of the US Government,
  State of Arizona, NAU, and Campus Living.
• Carry out on-call responsibilities and expectations outlined in the CA on-call manual, including scheduled
  coverage of weekdays, weekends, and holidays for all open/occupied communities.
• Understand and utilize emergency procedures to respond to student and/or facilities emergencies.
• Communicate all emergencies/crisis situations/critical incidents to supervisor and on-call staff.
• Provide initial support, guidance and appropriate referrals for residents of concern; follow up with students upon
  consultation with supervisor and/or on-call staff.
• Write Incident Reports (IRs) clearly and submit in a timely manner.

Administrative Responsibilities

• Develop and employ organizational skills in order to complete job tasks and assignments thoroughly,
  appropriately, and in a timely manner.
• Regularly check and respond to supervisor and departmental communications.
• Utilize Shiftboard to track and change shifts and LOUIE Time and Labor in compliance with departmental and University requirements for hourly work.
• Check common spaces and public areas of assigned floor/area regularly to report maintenance needs.
• Post all approved information, announcements, flyers, digital signage, and remove materials promptly.
• Assist with departmental processes including term transitions, fall/spring opening and closing, roommate agreements, student staff selection, housing reapplication, departmental/university surveys, CL sponsored events, and other tasks scheduled with advance notice.
• Complete other CLC-specific operational tasks as determined by the supervisor(s).

Staff Training, Development, and Teamwork

• Attend and actively participate in all regularly scheduled training and staff development sessions, one-on-one
  meetings, CLC staff meetings and all-staff meetings/trainings as arranged throughout the academic year
• July/August and January training periods require CAs to return to campus in advance of the official opening of
  the CLCs.
• Attend scheduled CLC staff or all-staff meetings held on Wednesday nights from 7:00 p.m. – 9:00 p.m.
• Intentionally develop and maintain positive and collaborative staff relationships.
• Contribute to the team, share the workload, and role model ethical work habits.
• Communicate regularly with supervisor(s) and keep them informed of community trends, student concerns,
  engagement efforts, facility needs, etc.
• Stay on campus at least two weekends a month; exceptions must be approved in advance by supervisor(s).
• Be available during special events including Fall/Spring opening/closing, Labor Day weekend, Family Weekend,
  and Homecoming.
• Open/occupied CLC’s require on-call and staffing coverage. Staff work together to create a schedule for coverage.
  • All CLCs remain open during Thanksgiving Break and Spring Break.
  • Only certain communities are designated for winter housing (typically apartment and some suite
    communities).
  • CAs from closed winter CLCs may have the ability to assist with covering open CLCs.

Compensation/Remuneration

For remuneration and hourly play, please visit Additional CA information to learn more.

The Campus Living Operations Assistant (CLOA) is a 15-20 hour per week student position focused primarily on facilitating housing operations, business processes, and services that support prospective, incoming and current students, families and guests. Each CLOA manages operations of a front desk located in a Campus Living Community (CLC), Campus Living Resource Center (CLRC), or the Campus Living main office. CLOAs work collaboratively with CAs, CLIPPS, and the housing operations team. CLOAs facilitate additional campus living operations including student communications, room key and resource management, term transition tasks, and department representation at NAU Admissions events.

Job functions and responsibilities

Front Desk Management

• Manage operations, processes and procedures of a front desk located in a Campus Living Community (CLC), Campus Living Resource Center (CLRC), or the Campus Living main office.
• Train CAs and CLIPPS on front desk operations/ responsibilities.
• Manage Payroll processes and scheduling of staff to cover desk hours including breaks and holidays.
• Work on-site at a designated desk for 9-12 scheduled hours per week throughout the academic year. CLOAs have the option to work additional shifts.
  Conduct regular key audits, oversight of front desk mail and packages, and maintain hall equipment resources to ensure accurate inventories within the StarRez Housing Information System.

Housing Operations

• Participate in preparations for hall opening, closing, and semester/summer transition periods.
• Assist Coordinators and GAs with tracking and/or processing charges. Help with summer group planning and procedures including desk schedules, floor plans, check-in/out processes, billing and communication.
• Facilitate housing processes and procedures for students, short-stay occupancy, special groups, and summer conferences.

Compensation/Remuneration

• $15.00 per hour
• Academic Year: Work 15-20 hours per week with the option of additional hours but may vary some weeks based on the academic calendar, departmental needs, and peak times such as fall opening and signature events.

The Campus Living Initiatives and Partnership Peer Supporter (CLIPPS) is an academic-year student position focused
primarily on providing on-site academic and career resources and support to residents in our campus living communities
(CLCs). CLIP Peer Supporters help students utilize academic resources, build strong study habits, explore majors, attend
career events, search and apply for jobs, and benefit from a supported academic transition to and through college.
In partnership with Athletics, University Advising, Career Development, Office of Inclusion, First Year Experience, Health
Promotions, and other campus offices, CLIP Peer Supporters bring resources and support on-site in our campus living
communities in direct support of our departmental mission and foundational values (Care and Support; Community and
Connectedness; Equity and Inclusion; Learning and Development). Reporting directly to a CLIP Graduate Assistant, and
indirectly to a CLIP Coordinator, each CLIP Peer Supporters promotes our foundational value areas to support key
initiatives and campus resource/academic college partnerships. Additionally, CLIP Peer Supporters share work as a team
to support emerging and/or complex departmental/university initiatives.

Job functions and responsibilities

Campus living initiatives and partnerships

• Collaborate with campus partners and campus living community (CLC) staff to develop and implement programs,
  initiatives and targeted resources supporting Campus Living foundational values, Student Affairs priorities, and
  the NAU Strategic Roadmap.
• Collaborate with CLC staff to implement determined priorities for the departmental Community Engagement
  Plan framework supporting the intersection of academic, career and social life.
• Meet during designated times with academic support programs, career development, additional campus
  partners, and staff to assess student needs and to plan relevant engagement opportunities and events.
• Assist with the coordination and implementation of Campus Living Signature Events and partnered programs
  intended to enhance the NAU campus living experience, including Welcome Jacks move-in program/process,
  The NAU Letters, Running of the Freshmen, Family Weekend, Enrollment Events, and other large-scale efforts.
• Support other campus partner initiatives and departmental events as needed, such as teaching NAU 100,
  Wellness Wagons, assisting with BIO Boot Camp, helping with Commencement, and Admissions events, etc.

Student connections

• Schedule meetings and events with students individually or in small groups on-site in the CLC to provide
  academic and career support including topics such as:
  • Academic and career resources available on campus, and opportunities for bringing resources to the
    campus living community
  • Academic transition to college
  • Academic goal setting, changing majors, and course scheduling process
  • Exploring majors
  • Exploring careers, internships and involvement opportunities
  • Mock interviews
  • Transferable skills
  • Building a resume and writing cover letters
• Respond in a timely manner to referrals made by CAs for additional student academic/career support.
• Refer students to CAs, faculty and/or campus resources related to other concerns shared during conversations.
• To support student/staff connections and visibility, each CLIP Peer Supporters is required to work four (4) to six
  (6) scheduled hours per week (typically three 2-hour shifts) throughout the academic year at a designated front
  desk community hub located in a CLC and/or the Campus Living Resource Center (CLRC). CLIP Peer Supporters
  have the option to work additional shifts including picking up desk shifts from those out sick, shifts during breaks
  (Thanksgiving, Winter, Spring) and during peak times when shifts may be added to the schedule.
• During desk shifts, complete all operational desk tasks and respond to student needs, including answering
  questions, monitoring CLC security through the Lenel system, receiving/distributing packages, responding to
  lockouts, checking students and temporary residents in/out of their room, handling keys and resources, and
  conversing with students at and around the desk.

Administrative Responsibilities

• Advertise CLIP services and resources in campus living communities through Campus Living marketing materials,
  social media, department and CLC listservs, Community Council and floor/area meetings, CLC walkthroughs, and
  word-of-mouth through student/staff interactions.
• Submit required event planning forms including funding requests as needed.
• Record and track engagement of individual student conversations, small group sessions and planned events in
  the StarRez database.
• Clock in and out in LOUIE as you work; submit payroll for approval following all department and university
  guidelines.
• Respond promptly to emails from supervisors and students.
• Complete other administrative tasks as assigned or needed.

Staff Training, Development, and Teamwork

• Attend and actively participate in all regularly scheduled training and staff development sessions, one-on-one
  meetings, and CLIPPS staff meetings/trainings as arranged throughout the academic year.
• August and January training periods require CLIP Peer Supporters to return to campus prior to the official
  opening of the CLCs.
• Meet weekly and work closely with your supervisor to focus on professional development and performance in
  the role. Keep supervisor informed of student trends, concerns, engagement efforts, partnerships, etc.
• Intentionally develop and maintain positive and collaborative staff relationships.
• Contribute to the team, share the workload, and role model ethical work habits.
• Serve as an approachable and accessible resource for fellow staff members.
• Communicate respectfully while sharing and receiving feedback.

Compensation/Remuneration

• $15.00 per hour
• Work an average of 15 hours per week with the option of additional hours but may vary some weeks based on the academic calendar, CLIP initiatives, student trends and departmental needs. During peak times such as fall opening and signature events Peer Supporters may work additional hours (20-25) per week in peak times.

Consider spending your summer in Flagstaff in a dynamic and fun position!

Summer on campus feels very different from the academic year. Campus Living serves a variety of populations for the summer months including, but not limited to, NAU students registered for summer and/or fall classes, summer bridge program groups, workshop participants, and summer camps and conference groups from all over the state, country and world. Groups range in size from five participants to nearly 4,000 participants. Some groups stay for just a few days, while other stay on campus for multiple weeks. The diverse size and needs of our summer groups, residents, and guests create a fluid and fluctuating summer schedule. Summer Housing Assistants (SHAs) work as a team in primary housing clusters to manage and staff all of the CLCs that serve summer populations.

The SHA position is a 30-36 hour/week position on average, with a fluctuating weekly schedule including work on evenings, weekends and holidays. The actual number of hours worked per week will vary based on the weekly occupancy and needs of the summer buildings, and can range from 24-40 hours. Summer responsibilities include a high-level of customer service, front desk staffing, building preparation, check-in/check-out of individuals and groups, occupancy transitions, room turnover and cleaning, programming/activities, regular meetings, and on-call responsibilities. Please note that the SHA position includes a significant amount of physical labor including lifting and moving up to
50 lbs., cleaning, vacuuming, sanitizing, etc.

Job functions and responsibilities

Front Desk/Guest Service

• Work scheduled front desk shifts (typically scheduled in 3-hour blocks)
• Greet residents/guests and answer inquiries pertaining to hall services, directions, and Flagstaff area attractions
• Answer front desk phone and email; receive and deliver messages
• Present a positive and professional image of NAU at all times, including upholding laws, policies, and procedures of the State of Arizona, Northern Arizona University, and Campus Living
• Provide excellent customer service to residents/guests at all times
• Complete desk tasks and update communication log
• Inventory and maintain building resources and equipment
• Log and maintain lost and found items and follow procedural guidelines

Check-In/Out Preparation and Staffing

• Prepare materials including maps, rosters, information sheets, and bulletin boards
• Audit and organize keys, nametags and lanyards for arriving guests
• Staff check-ins and check-outs for summer session students, summer bridge program groups, workshop participants, and summer camps and conference groups
• Provide welcoming and excellent customer service, enter data and review rosters in StarRez, manage traffic flow, communicate with group leaders and guests, provide directional information and resolve concerns that arise
• Track group rosters
• Audit and return keys to key box upon check-out

Housekeeping and Building Preparation

• Prepare buildings for room turnover at beginning of each summer session, after check-outs and in between group
  arrival/departures
• Lower/raise designated lofted beds
• Turn over rooms in between each check-in/out:
  • Clean/dust room furniture and shelves; clean room sinks, mirrors and windows; empty wastebaskets; sweep/vacuum
  • Clean showers, sinks, toilets, floors, and mirrors in suite/apartment bathrooms
  • Clean appliances, counters, storage areas and floors in apartment kitchens, laundry and living room areas
  • Remove and bundle dirty linen
  • Inventory and inspect each room before a group arrives and after the group departs
  • Assess/report damages and additional maintenance/custodial needs after each group checks out
• Properly label lost and found items and leave items at front desk
• Identify custodial and maintenance concerns for public areas
• Set up meeting spaces including arranging tables and chairs, and re-setting furniture after meetings
• Conduct detailed walkthroughs of buildings in workgroups to assess and report building-wide facility needs prior to fall opening

On-Call Responsibilities

• Respond to emergencies and resident needs after-hours; including evenings, weekends and holidays
• Complete building rounds, walking inside and outside of occupied buildings and reporting any facilities concerns or policy violations
• Address resident/guest behavior concerns and respond to emergencies
• Document incidents and notify supervisors
• Assist with assigned building tasks
• Submit facility and maintenance needs
• Record important information in on-call log
• Adhere to on-call policies and guidelines
• Work with campus partners to provide support to students and guests, including: NAUPD, The Office of the Dean of
  Students, Campus Living, High Country Conference Center Staff, and others as needed
• Maintain confidentiality when addressing policy violations, only reporting information to professional staff members

Programming

• Plan, advertise and facilitate programs/activities for summer residents in designated teams

Staff Training, Attendance and Weekly Scheduling

• Complete online and in-person SHA training in May
• Attend in-service training and professional development sessions as directed
• Attend weekly full-staff meeting
• Regularly consult online Shiftboard employee schedule for all assigned shift times, locations and shift changes; attend all scheduled shifts
• Check all designated communication methods as directed

Qualifications

• Strong public relations, customer service, interpersonal and communication skills
• Ability to work independently and as part of a team
• Flexibility and ability to handle potentially stressful situations
• Positive and professional attitude
• Attention to detail and strong organizational skills
• Ability to perform all tasks with or without accommodation (physical labor includes cleaning tasks listed above, moving items and furniture of various weight up to 50 lbs.)

Conditions of Employment

• Must be registered for NAU classes (either Summer 2023 or Fall 2023); graduating students are not eligible to apply unless registered for an NAU summer class approved in advance
• A minimum 2.0 cumulative GPA is required for student employment
• One 3-credit hour class maximum per 5-week summer session is allowed only with prior approval; must possess a minimum 2.5 cum GPA after spring semester for a class to be taken
• Must be in good conduct standing, as outlined in the Student Code of Conduct, prior and during employment.
• The SHA position is a live-in role with an average of 30-36 active hours/week over the course of the summer including regular evening, weekend and holiday hours. Total hours per week will vary with occupancy levels.
• Outside employment is not permitted
• A criminal background investigation and fingerprint check are required and performed prior to employment. Employment is contingent upon clearance by the NAU Human Resources office.

Compensation/Remuneration

• $15.75 per hour
• Housing provided in a traditional, suite, or apartment-style building. Note: SHAs may need to move to a different building during the summer for staff coverage or to accommodate facilities projects.

All Campus Living Student Employees are required to:

• Have and maintain a minimum cumulative and semester grade point average (GPA) of 2.0 at the time of the application. Additional details in the Campus Living Student Employee Agreement address steps taken if the semester and/or cumulative GPA fall below 2.00.
• Have completed at least 24 credit hours (from NAU or another institution) by the end of the semester prior to beginning the role. (Ex: 24 hours completed by end of Spring 2022 for a Campus Living Student Employee hired to start in Fall 2022)
• Be a full-time NAU student (12-18 credits for undergrad, and 9-15 graduate credits). Taking more than 18 credits or fewer than 12 credits must be approved by the Supervisor prior to class registration.
• Maintain a minimum 67 percent pace of progress.  The total sum of your successfully completed credit hours divided by your total attempted credit hours measures your pace of progress.  Transfer hours are counted as both completed and attempted.
• Be available for the full academic year.
• CCC2NAU students are ineligible to hold Campus Living student staff positions. In the event a CCC2NAU student will be a fulltime NAU student for the upcoming academic year they may reach out to campuslivingstudentemployment@nau.edu to inquire about the hiring process.

• Due to the nature of Campus Living student employment positions, it is essential for the student employee to maintain a balance between classes and extracurricular activities, serve as academic role models and be available to support the students in our communities.  To accomplish that, the following guidelines apply:
  • Campus Living student employment roles have priority over other activities with the exception of academic work.
  • Campus Living student employees may be employed in part-time jobs outside of the position for up to a total of fifteen (15) hours/week based on performance and supervisor approval.
  • On-campus student employees may work up to 30 total/combined hours/week when classes are in session and up to 40 hours per week during winter and spring breaks or summer session. Exceptions apply for Minors or International students based on Visa status.  For those with Federal Work Study, it is recommended that you do not exceed 20 hours per week in total.
  • Activities and employment outside of Campus Living positions require supervisor approval at the beginning of each semester and/or prior to adding an activity.
  • Campus Living student employees who will be completing internships, clinical or practicum hours, or student teaching, will be required to develop an action plan with their supervisor prior to the semester the academic requirement begins.

Background Checks

A criminal background investigation and employment history investigation will be completed prior to employment. Employment is contingent upon clearance by the NAU Human Resources office.

 Student Conduct Standing

All Campus Living Student Employees are required to be and remain in good standing as it relates to student conduct as outlined in the Student Code of Conduct. A conduct check will be completed prior to the employment offer.