Information Technology Incident Management
As a means of organizing and directing the University’s effective response to observable threats to its Information Technology (“IT”) Resources and systems, this policy establishes roles, responsibilities, and procedures for reporting and managing IT Incidents. Clear directions for responding to IT Incidents increase the University’s ability to mitigate threats, minimize risk of loss or destruction of University Information, and help to restore services more quickly when events do occur. As outlined in this policy, all University Community Members share the collective responsibility to report IT-related concerns to Information Technology Services.
Policy Code: TBD
Responsible Executive: Chief Information Officer
Responsible Office: Information Security Office
Effective Date: October 18, 2018
Last Revised: August 30, 2019
Contact: Director, Information Security
Information Security Committee
Information Security Office
Information Security Officer
All NAU community members are required to immediately report any IT security issue, such a suspected or actual release of University data or a breach of University IT resources, devices, or systems. Dial 928-523-1511 to make a report.
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