Resources + FAQs
NAU Resources Accordion Closed
Online tools for students Accordion Closed
Blackboard Collaborate Ultra (online video classroom/conferencing tool):
Get your ID– Online & community campus students
How to read your Louie account
How to upload documents on BBLearn
Software for NAU Students
- Proctored Tests (via discussion board): For online students who are in the metro Phoenix area, we DO have staff who can proctor exams at the North Valley offices (i17 and Greenway) and East Valley (Mesa).
NAU Technology Support Accordion Closed
ITS – Gmail
ITS – Tech Time
ITS – Virtual Desktop
ITS – Student Contact Information:
- Student Tech Center
- Toll-Free number for both: (Domestic and international calls accepted): 888-520-7215
- Support hours page:
Student Technology Center – Our office is open 24/7 (excluding University holidays) to take questions from students.
+1-888-520-7215 (domestic and international calls accepted)
I am a future transfer with a lot of questions, where can I go to get that information? Accordion Closed
How do I sign up for Orientation? Accordion Closed
Complete online or join us for an in-person orientation session.
After admittance, how do I get in contact with my advisor to enroll? Accordion Closed
Complete your Priority Enrollment profile online so academic advisors can confirm your transfer credits and build a preliminary schedule for your first semester.
Learn more about advising and our advising policy.
Will I be assigned to a Jacks Online or Transfer Jacks Peer Mentor? Accordion Closed
If you are a new online student, or a new Flagstaff Mountain transfer student, after you are admitted, you will be assigned to a mentor for your first semester at NAU.
However, we are still available if you want to connect with a person from our team after your first semester, so if you are interested in having a mentor meet with you again, or for the first time this semester, reach out to us at email@example.com if you are Flagstaff transfer student, or fill out the Online Mentor Request if you are an online student (nau.edu/transfer-online-connections/online-mentor-request/)
How do I schedule an appointment with my assigned Jacks Online or Transfer Jacks Peer Mentor? Accordion Closed
Set up an appointment on the Appointment Planner: appointments.nau.edu.
Can I visit the campus? Accordion Closed
Yes of course! We would love to see you and show you the campus.
I plan to live off-campus in Flagstaff. What resources exist for me? Accordion Closed
We have a webpage that goes through important information about off-campus and commuter living. Connect with us if you have more questions!
Where is the Transfer Lounge? Accordion Closed
The Transfer Lounge is located on the Flagstaff Mountain cmpus in the University Union Fieldhouse (Building 30) – 2nd Floor – Room 235.
The Transfer Lounge has a refrigerator, microwave, day lockers to use for 24 hours, TV, a Nintendo Switch to use in the space, four computers, a printer to use with your JacksCard, a charging station, and places to sit down to chat, study, or rest.
Does Transfer and Online Connections host any events? Accordion Closed
Yes! For a list of events, please visit our News & Events page: nau.edu/transfer-online-connections/news-events/
I am bringing a car to NAU, how do I find out about parking permits? Accordion Closed
No matter if you live on campus or off—if you plan to park your car on campus for any reason, you will need to purchase a parking permit. University Transit Services has all the information you need.
What is my tuition rate? Who do I contact about financial aid? Accordion Closed
What are important deadlines I need to know about? Accordion Closed
How can I get my Louie password reset? Accordion Closed
Reset your Louie password.
I am a military veteran. How can I get help? Accordion Closed
Yes, NAU is committed to serving veterans and even ranked as the top school for military veterans in Arizona. There are dedicated services to assist you in attending NAU.
I am a student who is also a parent. What resources are available? Accordion Closed
Our hats are off to you! Going to school while parenting children is tough and we admire your Lumberjack spirit!
NAU has a Childcare Voucher Program that can help with childcare expenses.
The Dean of Students team is administering a pilot project for reimbursement of qualified child care expenses to income eligible undergraduate student-parents (of children age twelve (12) and under) who are enrolled full-time in one of the following programs/areas: School of Nursing, Early Childhood Education, or K-12 Education. Follow this link to learn more: nau.edu/dean-of-students/Higher-Education-Child-Care-Project/.