Resources + FAQs

Academic calendar
Advising & mentoring appointment scheduling 
Career Development
Cline Library
Counseling
Financial aid 
Find the books you need for classes
Graduate College
Handshake
Jacks Planner 
My NAU
Office of Inclusion
Online tutoring link
Set up Gmail on phone
Veteran and Military Services

Blackboard Collaborate Ultra (online video classroom/conferencing tool):
Get your ID– Online & community  campus students
Google Drive
How to read your Louie account
How to upload documents on BBLearn
Proctored testing
Remote Apps
Software for NAU Students
VPN

• Proctored Tests (via discussion board): For online students who are in the metro Phoenix area, we DO have staff who can proctor exams at the North Valley offices (i17 and Greenway) and East Valley (Mesa).
  • To schedule an exam proctor contact Kathy Burdick.
    Kathleen.Burdick@nau.edu
    928-864-1984

ITS – Gmail

• NAU Gmail info
• Set up Gmail on your phone
• Google Gmail Help Forum

ITS – Tech Time

• NAU tech time videos
• Keyboard shortcuts for PC
• Keyboard shortcuts for MAC

ITS – Virtual Desktop

• NAU direct connection links with instructions:
  • Virtual desk & remote desktop

ITS – Student Contact Information:

• Student Tech Center
  928-523-9294
  Ask-STC@nau.edu
• Toll-Free number for both: (Domestic and international calls accepted):  888-520-7215
• Support hours page:
  Student Technology Center – Our office is open 24/7 (excluding University holidays) to take questions from students.
  928-523-9294
  +1-888-520-7215 (domestic and international calls accepted)
  Ask-STC@nau.edu

Complete online or join us for an in-person orientation session.

Complete your Priority Enrollment profile online so academic advisors can confirm your transfer credits and build a preliminary schedule for your first semester.

Use NAU’s Appointment Planner to schedule an appointment with your assigned advisor – appointments.nau.edu

Learn more about advising and our advising policy.

If you are a new online student, or a new Flagstaff Mountain transfer student, after you are admitted, you will be assigned to a mentor for your first semester at NAU.

However,  we are still available if you want to connect with a person from our team after your first semester, so if you are interested in having a mentor meet with you again, or for the first time this semester, reach out to us at transferconnections@nau.edu if you are Flagstaff transfer student, or fill out the Online Mentor Request if you are an online student (nau.edu/transfer-online-connections/online-mentor-request/)

Set up an appointment on the Appointment Planner: appointments.nau.edu.

Yes of course! We would love to see you and show you the campus.

We have a webpage that goes through important information about off-campus and commuter living. Connect with us if you have more questions!

The Transfer Lounge is located on the Flagstaff Mountain cmpus in the University Union Fieldhouse (Building 30) – 2nd Floor – Room 235.

The Transfer Lounge has a refrigerator, microwave, day lockers to use for 24 hours, TV, a Nintendo Switch to use in the space, four computers, a printer to use with your JacksCard, a charging station, and places to sit down to chat, study, or rest.

Yes! For a list of events, please visit our News & Events page: nau.edu/transfer-online-connections/news-events/

No matter if you live on campus or off—if you plan to park your car on campus for any reason, you will need to purchase a parking permit.  University Transit Services has all the information you need.

Tuition info

Our pledge – 4 year guaranteed rate

Financial Aid

Important dates such as enrollment, final exams and more can be found on the Registrar’s website or on the Student and Departmental Account Services page.

Reset your Louie password.

Yes, NAU is committed to serving veterans and even ranked as the top school for military veterans in Arizona.  There are dedicated services to assist you in attending NAU.

Student Veteran Services

Our hats are off to you! Going to school while parenting children is tough and we admire your Lumberjack spirit!

NAU has a Childcare Voucher Program that can help with childcare expenses.

The Dean of Students team is administering a pilot project for reimbursement of qualified child care expenses to income eligible undergraduate student-parents (of children age twelve (12) and under) who are enrolled full-time in one of the following programs/areas: School of Nursing, Early Childhood Education, or K-12 Education. Follow this link to learn more:  nau.edu/dean-of-students/Higher-Education-Child-Care-Project/.