Jacks Online

Jacks Online is a great resource to connect online students with peer mentoring, events, and resources.

Online students are assigned an online peer mentor in their first semester, but mentoring can take place at any time in the online student journey. Contact us if you need us!

Appointment scheduler

Resources

Academic calendar

Advising & mentoring appointment scheduling

Find the books you need for classes

Jacks Planner

Financial aid

Set up G-mail on phone

Veteran’s Success Center

Student Engagement Record

Blackboard Collaborate Ultra (online video classroom/conferencing tool):

How to upload documents on BBLearn

How to read your Louie account

Proctored testing

Proctored Tests (via discussion board): For online students who are in the metro Phoenix area, we DO have staff who can proctor exams at the North Valley offices (i17 and Greenway) and East Valley (Mesa).
- To schedule an exam proctor contact Kathy Burdick.
  Kathleen.Burdick@nau.edu
  928-864-1984

Get your ID– Online & community campus students

IT info

NAU direct connection links with instructions:
- Virtual desk & remote desktop

IT student contact information:

Student Tech Center
928-523-9294
Ask-STC@nau.edu
Toll-Free number for both: (Domestic and international calls accepted): 888-520-7215
Support hours page:
Student Technology Center – Our office is open 24/7 (excluding University holidays) to take questions from students.
928-523-9294
+1-888-520-7215 (domestic and international calls accepted)
Ask-STC@nau.edu