Contact Transfer & Online Connections
Resources + FAQs
NAU Resources Accordion Closed
Academic calendar
Advising & mentoring appointment scheduling
Career Development
Cline Library
Counseling
Financial aid
Find the books you need for classes
Office of Graduate and Professional Studies
Handshake
Jacks Planner
My NAU
Office of Inclusion
Online tutoring link
Set up Gmail on phone
Transfer Credit
Veteran and Military Services
Online tools for students Accordion Closed
Get your ID– Online & community campus students
Google Drive
How to read your Louie account
Proctored testing
Remote Apps
Software for NAU Students
VPN
- Proctored Tests (via discussion board): For online students who are in the metro Phoenix area, we DO have staff who can proctor exams at the North Valley offices (i17 and Greenway) and East Valley (Mesa).
- To schedule an exam proctor contact Kathy Burdick.
Kathleen.Burdick@nau.edu
928-864-1984
- To schedule an exam proctor contact Kathy Burdick.
NAU Technology Support Accordion Closed
ITS – Gmail
ITS – Tech Time
ITS – Virtual Desktop
- NAU direct connection links with instructions:
ITS – Student Contact Information:
- Student Tech Center
928-523-9294
Ask-STC@nau.edu - Toll-Free number for both: (Domestic and international calls accepted): 888-520-7215
- Support hours page:
Student Technology Center – Our office is open 24/7 (excluding University holidays) to take questions from students.
928-523-9294
+1-888-520-7215 (domestic and international calls accepted)
Ask-STC@nau.edu
FAQs
How do I sign up for Orientation? Accordion Closed
Complete online or join us for an in-person orientation session.
After admittance, how do I get in contact with my advisor to enroll? Accordion Closed
Complete your Priority Enrollment profile online so academic advisors can confirm your transfer credits and build a preliminary schedule for your first semester.
Use NAU’s Appointment Planner to schedule an appointment with your assigned advisor – appointments.nau.edu
Learn more about advising and our advising policy.
Will I be assigned to a Jacks Online or Transfer Jacks Peer Mentor? Accordion Closed
If you are a new online or statewide student, or a new Flagstaff Mountain transfer student, after you are admitted, you will be assigned to a mentor for your first semester at NAU.
However, we are still available if you want to connect with a person from our team after your first semester, so if you are interested in having a mentor meet with you again, or for the first time this semester, reach out to us at transferconnections@nau.edu if you are Flagstaff transfer student, or fill out the Online Mentor Request if you are an online/statewide student (nau.edu/transfer-online-connections/online-mentor-request/)
How do I schedule an appointment with my assigned Jacks Online or Transfer Jacks Peer Mentor? Accordion Closed
Set up an appointment on the Appointment Planner: appointments.nau.edu.
Can I visit the campus? Accordion Closed
Yes of course! We would love to see you and show you the campus.
I plan to live off-campus in Flagstaff. What resources exist for me? Accordion Closed
We have a webpage that goes through important information about off-campus and commuter living. Connect with us if you have more questions!
Where is the Transfer Lounge? Accordion Closed
The Transfer Lounge is located on the Flagstaff Mountain campus in the University Union Fieldhouse (Building 30) – 2nd Floor – Room 235.
The Transfer Lounge has a refrigerator, microwave, day lockers to use for 24 hours, TV, a Nintendo Switch to use in the space, four computers, a printer to use with your JacksCard, a charging station, and places to sit down to chat, study, or rest.
Does Transfer Jacks host any events? Accordion Closed
Yes! For a list of events, please visit our News & Events page: nau.edu/transfer-online-connections/news-events/
I am bringing a car to NAU, how do I find out about parking permits? Accordion Closed
No matter if you live on campus or off—if you plan to park your car on campus for any reason, you will need to purchase a parking permit. University Transit Services has all the information you need.
What are important deadlines I need to know about? Accordion Closed
Important dates such as enrollment, final exams and more can be found on the Registrar’s website or on the Student and Departmental Account Services page.
How can I get my Louie password reset? Accordion Closed
Reset your Louie password.
I am a military veteran. How can I get help? Accordion Closed
Yes, NAU is committed to serving veterans and even ranked as the top school for military veterans in Arizona. There are dedicated services to assist you in attending NAU.
I am a student who is also a parent. What resources are available? Accordion Closed
Our hats are off to you! Going to school while parenting children is tough and we admire your Lumberjack spirit!
Flagstaff Mountain campus student-parents are encouraged to contact the NAU Early Learning and Development Center to learn more about child care options available. NAU student-parents throughout the state are encouraged to review How to Apply for Child Care Assistance | Arizona Department of Economic Security (az.gov) to learn more about eligibility for DES Child Care Assistance.