Support for faculty
Online Course Design and Teaching Support for faculty comes in several forms.
![A students working on his laptop on his couch.](https://nau.edu/wp-content/uploads/sites/195/2022/06/6173_Online_Learning_20200428-800x450.jpg)
Online resources and Help Desk
Tier I: Self-help tutorials, knowledge base articles, and instructional videos are updated frequently, are available online, and cover many topics.
Tier II: The ITS Help Desk (LMS-Faculty-Help@nau.edu) has extended hours, and handles basic questions.
Tier III: More complex problems are escalated to the NAU Online Instructional Designers, who work one-on-one with instructors to solve problems and develop teaching and learning strategies
Resources for faculty
Teaching Online @NAU course
Faculty symposium
Policies and procedures
Creating a micro-credential program
Open educational resources
Teaching and learning partners
Instructional design
![NAU students on a desk working together](https://nau.edu/wp-content/uploads/sites/195/2022/11/9385_Mesa_20180803-800x600.jpg)
The Instructional Designers also offer one-day technical training sessions on tools such as Canvas, Kaltura, TurnItIn, Ally, TopHat, PackBack and Zoom.