Support for faculty
Enhance your online courses with our variety of design and teaching support options for faculty.
Online resources and help desk
Tier I: Self-help tutorials, knowledge base articles, and instructional videos are updated frequently, available online, and cover many topics.
Tier II: The ITS Service Desk (LMS-Faculty-Help@nau.edu) has extended hours, and handles basic questions.
Tier III: More complex problems are escalated to the NAU Online instructional designers, who work one-on-one with instructors to solve problems and develop teaching and learning strategies.
Resources for faculty
Instructional design
The instructional designers also offer one-day technical training sessions on tools such as Canvas, Kaltura, TurnItIn, Ally, TopHat, PackBack, and Zoom.