Instructional Leadership, emphasis: K-12 School Leadership (MEd)
NAU faculty working

List of A-Z support links


Blackboard Help
Bb Help – Ally for LMS Help KB

Adaptive release

Blackboard Help
Bb Help – Adaptive Release KB


Blackboard Help
Create and Edit Assignments KB
Use SafeAssign in Assignments KB


Blackboard Help
Bb Help – Attendance Tool KB

Achievements (badges)

Blackboard Help
Bb Help – Achievements KB


Blackboard Help
Bb Help – Supported Browsers KB

Blackboard help – NAU

Blackboard Help
Blackboards Instructor Help Knowledge Base
Bb Help – Overview

Content creation and manipulation

Blackboard Help
Bb Help – Date Management KB
Bb Help – Can I Paste Text from Word? Clear Formatting KB
Bb Help – Customize Your Course KB
Bb Help – Create Content KB

Communicating with students

Blackboard Help
Bb Help – Email KB
Bb Help – Course Messages KB

Collaborate Ultra

Blackboard Help
Bb Help – Collaborate Ultra Help for Moderators KB
Bb Help – Collaborate Ultra Audio KB
Bb Help – Collaborate Ultra Recordings KB

Course access and management



Archiving, Restoring, and Deletion of Courses:

Combined Course Sections:

NAU Course Schedulers:


iClicker Support
iClicker Knowledge Base
iClicker Support


Blackboard Help
Bb Help – Create Discussions KB
Bb Help – Respond to Discussions KB
Bb Help – Manage Discussions KB
Bb Help – Grade Discussions KB
Bb Help – Performance & Analytics KB
Bb Help – Group Discussions KB 

Google & G Suite apps

Google Support
General Google Support
G Suite Learning Center
Google Calendar KB
Google Docs KB
Google Drive KB
Google Forms KB
Gmail KB
Google Groups KB
Google Hangouts Chat KB
Google Hangouts Meet KB
Google Keep and Tasks KB
Google Sheets KB
Google Sites KB
Google Slides KB
Google Guides for Switching from Microsoft
Google Outages

Grade center

Blackboard Help
Bb Help – Navigate Grading KB
Bb Help – Grade Columns KB
Bb Help – Customize the Grading Interface KB
Bb Help – Grading Tasks KB
Bb Help – Attendance KB
Bb Help – Rubrics KB
Bb Help – Grade History KB
Bb Help – Grade Reports and Statistics KB
Bb Help – Share and Reuse Grade Data KB
Bb Help – Decimals KB 


Blackboard Help
Bb Help – Add Images in the Editor KB
Bb Help – Add Images from the Build Content Menu KB


Blackboard Help
Bb Help – Create Groups KB
Bb Help – Manage Groups KB
Bb Help – Import and Export Groups KB

MatLab and MathWorks


Blackboard Help
Bb Help – Mobile Learn App Info Page

Online course evaluations

Pedagogy and best practices

Plagiarism tools and academic integrity

Blackboard Help
Bb Help – Use SafeAssign in Assignments KB
Bb Help – Instructor Questions about SafeAssign KB
Bb Help – SafeAssign Language Support KB
Bb Help – SafeAssign DirectSubmit KB


ProctorU Support
ProctorU Online Proctoring Overview
ProctorU Online Test Proctoring Pricing
ProctorU Exam Setup Instructions

Publisher content

External Support
Cengage Support
McGraw-Hill Support
Pearson Support 

Requesting reserves and OER

Cline Library
Library collections and research content are integral to the learning environment at Northern Arizona University. In reviewing, adding, or canceling content, Cline Library focuses on materials to support academic curricula as well as student and faculty research interests.


Blackboard Help
Bb Help – Rubrics KB
Bb Help – Grade with Rubrics KB
Bb Help – Import and Export Rubrics KB

Support at NAU

Classroom Support
The Classroom Support team at NAU provides audio, visual, jacks card attendance readers, and collaborative technology in classrooms across campus and around the state. If faculty/staff have issues with their work/classroom machine, please refer to classroom support.

LMS Faculty Help Desk
The LMS Faculty Help Desk offers Blackboard and Ed-tech support for faculty and staff. This is the best option when you need immediate assistance or have a quick question:

Information Technology Services (ITS)
The ITS Solution Center is the central point of contact for NAU faculty, staff, and affiliates requiring technical assistance and support with NAU software, hardware, network, and telephony.

Student Technology Center (STC)
The STC provides 24×7 support during the fall and spring semester, extended hours are offered in-person at the STC@Cline service point for all NAU students. Student support services include LOUIE, myNAU, Gmail, password assistance, Blackboard, Software, Wi-fi, LinkedIn Learning, security concerns, computer labs, jacksprint, and Office 365.

System status and outages

Blackboard Help
Bb Help – Tools and System Status

Tests, surveys, and pools

Blackboard Help
Bb Help – Tests, Pools, and Surveys Overview KB
Bb Help – Create Tests and Surveys KB
Bb Help – Test and Survey Options KB
Bb Help – Question Types KB
Bb Help – Test and Survey Results KB
Bb Help – Item Analysis KB
Bb Help – Reuse Questions KB

Test assistance

Video: Kaltura

Kaltura Support
Kaltura System Status
Kaltura Customer Support 


Web subscriptions

NAU offers access to leading higher education memberships and subscription resources at no cost to Lumberjack faculty, staff, and students:

Zero-credit and developmental courses