928-523-3335
NAUOnline.Support@nau.eduList of A-Z support links
Accessibility
- Using Blackboard Ally to Check Accessibility Scores
- Customizing an Assessment for Students who Need Additional Time or Extended Access
- NAU Web Accessibility Policy
- NAU Disability Resources
- NAU Usable Materials Center
Blackboard Help
Bb Help – Ally for LMS Help KB
Adaptive release
Blackboard Help
Bb Help – Adaptive Release KB
Assignments
- Allowing Students to Re-submit Assignments in Bb Learn
- Downloading All Assignment Submissions
- Viewing Submission Receipts in Bb Learn
- Box Inline Annotation Tool Replaces Crocodoc in Bb Learn
- Adding Alignments to an Assignment or Rubric
- How to Release Feedback Prior to Releasing a Grade in Bb Learn
Blackboard Help
Create and Edit Assignments KB
Use SafeAssign in Assignments KB
Attendance
- Finding a User’s Last Day of Attendance in Bb
- Proximity Card Readers and Attendance Tracking
- Jacks Card Attendance Readers
Blackboard Help
Bb Help – Attendance Tool KB
Achievements (badges)
Blackboard Help
Bb Help – Achievements KB
Browser
- Web Browsers at NAU
- Getting Started in Bb Learn – Software Requirements
- The Chrome Office Online Extension Causes an Error in Bb
- Clear Cache and Cookies in Web Browsers
Blackboard Help
Bb Help – Supported Browsers KB
Blackboard help – NAU
- Getting Started with Bb Learn at NAU
- Bb Learn My Course List
- Bb Learn Information for Faculty
- Bb Learn On-Demand Video Tutorials
- Reporting a Potential Bb Learn Issue or Bug
- Suggesting Feature Requests or Product Enhancements for Bb Learn
Blackboard Help
Blackboards Instructor Help Knowledge Base
Bb Help – Overview
Content creation and manipulation
- Adding Tools to Bb Learn Course Menu
- Enabling tools in a Bb Learn course
- Bb Learn Course Menu Auto-Collapses – How Can I Change That?
- Copying or moving files from one Bb Learn course to another
- Converting HTML files to Bb Learn Blank Pages
- Embedding Files, Images, Video and Audio in Bb Learn
Blackboard Help
Bb Help – Date Management KB
Bb Help – Can I Paste Text from Word? Clear Formatting KB
Bb Help – Customize Your Course KB
Bb Help – Create Content KB
Communicating with students
- Emailing students outside of Bb Learn or before class begins (classlists)
- Classlists – Faculty Mailing Lists
- Limitations of the Course Messages tool
- NAU Faculty 2 Student Outreach (F2S)
Blackboard Help
Bb Help – Email KB
Bb Help – Course Messages KB
Collaborate Ultra
- How to Share Video with Audio in Collaborate Ultra Session
- Blackboard Collaborate Ultra Browser Information
- Accessing your Blackboard Collaborate Ultra session in your Blackboard Learn Course
- Moderator Help for Blackboard Collaborate Ultra
- Live Closed Captioning in Blackboard Collaborate Ultra
- Setting session settings for participants in Blackboard Collaborate Ultra
Blackboard Help
Bb Help – Collaborate Ultra Help for Moderators KB
Bb Help – Collaborate Ultra Audio KB
Bb Help – Collaborate Ultra Recordings KB
Course access and management
Content:
Access:
- Accessing the Preview Student in Bb Learn
- Allowing Early Student Access to Bb Learn
- Accessing Un-enrolled Student Data in Bb Learn
- Bb Learn Roles and How to Add Them
- Removing All Enrollment from your Bb Learn Course
- Bb Learn Access for Affiliates
- Granting Access to Students with an Incomplete
Archiving, Restoring, and Deletion of Courses:
- Bb Learn Course Deletion and Archiving Process Common Questions and Answers
- Editing File Permissions in Bb Learn
- Archiving and Restoring a Bb Learn Course
Combined Course Sections:
NAU Course Schedulers:
Clickers
- Getting Started with Clickers
- Updating to Latest Version of iClicker Classic
- iClicker Classic – Update LMS_Wizard.xml File
- iClicker Classic Setup and Course Creation
- iClicker Software and Hardware Installation
- Adding an iClicker Registration Link in a Bb Learn Course
- iClicker Cloud for Instructors
- Conducting an iClicker Polling Session
iClicker Support
iClicker Knowledge Base
iClicker Support
Discussions
Blackboard Help
Bb Help – Create Discussions KB
Bb Help – Respond to Discussions KB
Bb Help – Manage Discussions KB
Bb Help – Grade Discussions KB
Bb Help – Performance & Analytics KB
Bb Help – Group Discussions KB
Google & G Suite apps
- Google FAQ for Faculty and Staff
- NAU G Suite Apps Overview
- Using G Suite Apps
- Google Services at NAU
- G Suite Support at NAU
- NAU Google Account Request for Faculty and Staff
- Requesting Google Groups at NAU
- Sign Into Multiple Google Accounts
- Create an Email Alias in Gmail
- Gmail Set-up on a Mobile Device
- NAU Gmail Setup Troubleshooting
- NAU Client Configuration Troubleshooting
- Google Account Deletion Requests
- Google Pay/Google Wallet Information
Google Support
General Google Support
G Suite Learning Center
Google Calendar KB
Google Docs KB
Google Drive KB
Google Forms KB
Gmail KB
Google Groups KB
Google Hangouts Chat KB
Google Hangouts Meet KB
Google Keep and Tasks KB
Google Sheets KB
Google Sites KB
Google Slides KB
Google Guides for Switching from Microsoft
Google Outages
Grade center
- Activity Stream “Falling Behind” Students
- Showing/Hiding Grade Center Columns
- Setting Row Visibility in the Grade Center – One Student
- Setting Row Visibility in the Grade Center – Multiple Students
- Downloading your Course Roster
- Downloading your Bb Learn Grade Center into an Excel Sheet
- Restoring Scroll Bars in the Grade Center
- Color-Coding the Bb Learn Grade Center
- How to use Categories in the Grade Center to Customize Calculations in Bb Learn
- Dropping the Lowest Grade in the Grade Center
- How to Curve a Test In Bb Learn
- How to Release Feedback Prior to Releasing a Grade in Bb Learn
- Creating and Using Smart Views
- Granting Extra Credit in Bb Learn
- Providing Extra Credit for Online Course Evaluation Responses
- Calculating Totals in the Grade Center
- Running Totals and Ensuring Accuracy in the Bb Learn Grade Center
- Grade Upload to LOUIE from Bb Learn
Blackboard Help
Bb Help – Navigate Grading KB
Bb Help – Grade Columns KB
Bb Help – Customize the Grading Interface KB
Bb Help – Grading Tasks KB
Bb Help – Attendance KB
Bb Help – Rubrics KB
Bb Help – Grade History KB
Bb Help – Grade Reports and Statistics KB
Bb Help – Share and Reuse Grade Data KB
Bb Help – Decimals KB
Graphics
Blackboard Help
Bb Help – Add Images in the Editor KB
Bb Help – Add Images from the Build Content Menu KB
Groups
Blackboard Help
Bb Help – Create Groups KB
Bb Help – Manage Groups KB
Bb Help – Import and Export Groups KB
MatLab and MathWorks
Mobile
Blackboard Help
Bb Help – Mobile Learn App Info Page
Online course evaluations
- Current Evaluation System: CourseEvals
- Do All Courses Have Online Course Evaluations?
- Accessing Course Evaluation Reports for Faculty
- Viewing Course Evaluation Information Prior to Open Date
- Online Course Evaluation Student Response Verification Emails
- Providing Extra Credit for Online Course Evaluation Responses
- Saving Course Evaluations as PDFs
Pedagogy and best practices
- Linked-In Courses: Higher Education Pedagogy
- Teaching and Learning Center
- Teaching Online@NAU
- Online teaching best practices
Plagiarism tools and academic integrity
- Using SafeAssign in your Bb Course to Check for Plagiarism
- Direct Submitting to SafeAssign
- Bb Learn Supported File Types for Assignment Submissions
- Synchronizing SafeAssign
Blackboard Help
Bb Help – Use SafeAssign in Assignments KB
Bb Help – Instructor Questions about SafeAssign KB
Bb Help – SafeAssign Language Support KB
Bb Help – SafeAssign DirectSubmit KB
Proctoring
- Online Proctoring Options During COVID-19 Pandemic
- Honorlock Videos for Faculty
- Enable Honorlock in a Course – Faculty
- Add Honorlock Proctoring to a Test – Faculty
- Honorlock – Viewing Results – Faculty
- Honorlock FAQs for Students
ProctorU Support
ProctorU Online Proctoring Overview
ProctorU Online Test Proctoring Pricing
ProctorU Exam Setup Instructions
Publisher content
External Support
Cengage Support
McGraw-Hill Support
Pearson Support
Requesting reserves and OER
Cline Library
Library collections and research content are integral to the learning environment at Northern Arizona University. In reviewing, adding, or canceling content, Cline Library focuses on materials to support academic curricula as well as student and faculty research interests.
- Email: librarians@nau.edu
- Phone: (928) 523-2173
- Requesting and adding e-Reserves to a Bb Learn class
- Adding e-Reserves PDF Documents to Your Course
- Setting up URLs for Library Provided Resources
- NAU: A Guide to Open Educational Resources (OER)
Rubrics
- Creating a Rubric
- Exporting a Rubric to the Institution Content Collection
- Importing a Rubric from the Institution Content Collection
- Associating a Rubric with an Assessment or Activity
- Adding Alignments to an Assignment or Rubric
- Attaching a Rubric to a Grade Center Column
- Grading an Assignment Using Rubrics
- How to Release Feedback Prior to Releasing a Grade in Bb Learn
Blackboard Help
Bb Help – Rubrics KB
Bb Help – Grade with Rubrics KB
Bb Help – Import and Export Rubrics KB
Support at NAU
- Access or Assistance with Moodle
- ID.NAU.EDU – Profile Manager
- OAK – Whitespire Webspace for faculty and staff
Classroom Support
The Classroom Support team at NAU provides audio, visual, jacks card attendance readers, and collaborative technology in classrooms across campus and around the state. If faculty/staff have issues with their work/classroom machine, please refer to classroom support.
- Email: Classroom.Support@nau.edu
- Phone: (928) 523-3335
- Option #2
LMS Faculty Help Desk
The LMS Faculty Help Desk offers Blackboard and Ed-tech support for faculty and staff. This is the best option when you need immediate assistance or have a quick question:
- Email: LMS-Faculty-Help@nau.edu
- Phone: (928)523-3335
- Option #3
- Toll-Free: (866)802-5256
Information Technology Services (ITS)
The ITS Solution Center is the central point of contact for NAU faculty, staff, and affiliates requiring technical assistance and support with NAU software, hardware, network, and telephony.
- Submit a Service Ticket
- Email: ITS@nau.edu
- Phone: (928) 523-3335
- Option #4
- Toll-Free: (888) 520-7215
Student Technology Center (STC)
The STC provides 24×7 support during the fall and spring semester, extended hours are offered in-person at the STC@Cline service point for all NAU students. Student support services include LOUIE, myNAU, Gmail, password assistance, Blackboard, Software, Wi-fi, LinkedIn Learning, security concerns, computer labs, jacksprint, and Office 365.
- Email: ask-stc@nau.edu
- Phone: (928) 523-9294
- Toll-Free: (888) 520-7215
System status and outages
- How to Sign Up for NAU Safe Alerts
- System Status Links for NAU ITS, Publishers, and Educational Tech
- Subscribe to ITS Service Outage Notifications
Blackboard Help
Bb Help – Tools and System Status
Tests, surveys, and pools
- How to Build a Test in Bb Learn
- Test Generators for Blackboard (Bb) Learn
- Moving Tests, Surveys, and Pools from one Course to Another
- Resolving Student Test Issues in Bb Learn
- Customizing an Assessment for Students who Need Additional Time or Extended Access
- Clearing or Ignoring a Test Submission
- Disabling Force Completion
- Submitting an In-Progress Test Attempt in Bb Learn
- Accessing Test Logs in Bb Learn
- How to Curve a Test In Bb Learn
Blackboard Help
Bb Help – Tests, Pools, and Surveys Overview KB
Bb Help – Create Tests and Surveys KB
Bb Help – Test and Survey Options KB
Bb Help – Question Types KB
Bb Help – Test and Survey Results KB
Bb Help – Item Analysis KB
Bb Help – Reuse Questions KB
Test assistance
- Bb Learn In-Person Test Best Practices
- Classroom Test-Assistance Information
- Scorer – Test Grading System (Scantron replacement)
- Remark Software for Paper Testing
- Remark Grade Import to Bb Learn
- Getting Started with Respondus
- Respondus Password and Download
- Respondus Setup for Bb Learn SaaS
Video: Kaltura
- Cline Library One Button Recording Studio
- What is Kaltura?
- What are the Kaltura Terms of Use?
- Does Kaltura Have Captioning and Accessibility?
- What Type of Media, Files, and File Sizes can be used with Kaltura?
- How to Enable Kaltura in Bb Learn
- Adding and creating Kaltura media using Kaltura Capture
- How do I include Kaltura media from Cline Library in Bb Learn?
- Who has Access to Video in Kaltura?
- How do I use the Kaltura CaptureSpace Desktop Recorder to Create Media?
- How to Use Kaltura to Increase Student Engagement in Bb Learn
- NAU Mediaspace
Kaltura Support
Kaltura System Status
Kaltura Customer Support
VoiceThread
Web subscriptions
NAU offers access to leading higher education memberships and subscription resources at no cost to Lumberjack faculty, staff, and students:
- LinkedIn Learning
- GrantForward
- Blackboard Learn
- Qualtrics
- Handshake
- YouVisit
- Starrez
- Campus Labs Engage with True Blue Connects
- bioRAFT
- Kognito