Information Technology Services

NAU local and grant funded accounts pay monthly for all equipment, line charges, in and out of state long distance, and information calls.

NAU state funded accounts pay monthly for out of state long distance, information calls, and equipment detailed in the next paragraph. Calls to ASU and U of A will not be charged long distance.

Equipment currently connected to an extension that is charged against an NAU state funded account as of July 1, 2001 will be considered “grandfathered” and will not pay a monthly charge for that equipment.

Requests for new service will be provided a standard ITE4 (digital single line) or STE (analogue single line).

Requests for ITE12 speakerphones, ITE12 speaker display phones, and ITE30 speaker display phones will be charged monthly.

* These models are no longer available.

Note:
• Wiring orders may be delayed due to other workload or asbestos issues.
• New jacks must be voice/data combination unless used in a lab situation.
• New construction and large remodels must be cabled as part of the construction project.

Note: Not available in Building #1 Gammage.

If you currently have a basic ITE12 phone that is not working and cannot be repaired, the technician can replace it with an ITE4 which would generate a $2.25 charge for a local account, and no charge for a state account. If you require a 12S or 12SD, your department will begin paying the monthly charge for that phone.

If you have lost your equipment, your department will be charged for the equipment replacement. If the equipment is physically broken, and the technician determines that the cause of the damage was due to abuse or misuse of the equipment, the department will be charged for the equipment replacement.