928-523-1701
shrm@nau.eduHotel Management, Undergraduate Certificate
Hotel and Restaurant Management
NAU is accepting applications for fall 2025 admission at the Mesa Workforce Development Center.
University Requirements
To receive an undergraduate certificate (at least 15 units) at Northern Arizona University, you must complete a planned group of courses from one or more subject matter areas with a cumulative grade point average of at least 2.0.
Please be aware that federal financial aid is not available for some certificates if the certificate is pursued and completed as a stand-alone certificate (i.e., not completed concurrently with a degree program). See the “Details” tab for additional information.
In addition to University Requirements:
- Complete individual plan requirements.
Students may be able to use some courses to meet more than one requirement. Contact your advisor for details.
| Minimum Units for Completion | 15 |
| Major GPA | 2.0 |
| Highest Mathematics Required | MAT 114 |
Student Learning Outcomes
Students will be able to:
- Identify and apply effective managerial skills and functions associated with hotel and resort management.
- Explain how various organizational elements work together to promote the successful delivery of products and services in hotel and resort settings.
- Demonstrate a strong working knowledge of front-office operations.
- Explain the framework and functions of housekeeping and the interrelationship with other departments to improve performance.
- Explain the impact on the natural resources of a community by a hotel/resort property and how green management practices can contribute to overall sustainability both locally and internationally.
- Use hotel sales training skills to offer creative options for buyer’s problems, add value to current or future buying situations, and to assist the buyer in selecting the best option for a solution.
- Understand the complexity of resort operations compared to full-service hotel operations.
- Present, compare, and discuss club operations including food and beverage, golf, tennis, and other components of club operations.
- Describe lines of communication between casino management and all other operational areas of the hotel/resort.
Certificate Requirements
Take the following 15 units with a Grade of “C” or better in each course:
This certificate may be pursued and completed concurrently with a degree program or as a stand-alone certificate. Federal financial aid cannot be used if the certificate is completed as a stand-alone certificate.
Additional Information
Be aware that some courses may have prerequisites that you must also successfully complete. For prerequisite information, click on the course or see your advisor.