Business Communication Center

The Business Communication Center (BCC) is The W. A. Franke College of Business and School of Hotel & Restaurant Management resource for supporting students as they develop strong and diverse communication skills. Students can drop in at either of our locations or online for assistance with any part of the writing process. 

Instructors are encouraged to contact Ella Raynor, the BCC Manager, to customize tutoring services, schedule class visits, request workshops, arrange required or extra credit usage, and more. 

BCC events

January 21, 2025  –
April 15, 2025 

Conversation Hour

Chat with fellow students and Business Communication Center tutors while enjoying a hot beverage! We provide a fun and friendly space to gain confidence in your oral English-language skills. Students of all English comfort levels are welcome.

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View all NAU events

Business Communication Center services

• Our services are available on a drop-in basis, so no appointment is necessary.  
• Our tutors are happy to work with you on any type of writing or communication; for example, we can help with a research paper, discussion post, or a presentation.   
• Tutors will support you through any stage of the writing process: brainstorming, outlining, drafting, revising, citing, editing, and more. 
• You can stay as long as you want to write, think, and take breaks. There’s no rush. 
• Students will receive assistance with both their immediate writing task and their overall learning. 
• We know that there are no universal writing “rules”; there are multiple valid standards and dialects of English, and what makes writing “good” or successful changes based on the paper’s purpose and audience as well as the writer’s goals and unique voice. 
• We are ready to provide you with any accommodations necessary for your comfort and success.

What our writing tutors offer

• Our tutors are engaged readers trained to focus on students’ skill development and confidence.
• Our tutors offer coaching and support, cheering you on.
• Our tutors are non-judgmental, collaborative, and positive.
• Our tutors are not editors/proofreaders; we don’t review every error and fix them for you, but we do help you learn grammar, punctuation, and citations by explaining the concepts and giving you time to practice correcting errors.
• Our tutors are not graders/professors; we can’t predict grades and we don’t teach course content, but we can review with you the assignment directions/rubric, compare those to your draft, and discuss the draft’s strengths and areas for improvement.

Make the most of your visit

• Come prepared with relevant materials such as course readings, assignment directions, prewriting, class notes or slides, etc. 
• Determine a goal for your visit: come with specific questions or with an idea of what you want to accomplish while you’re here. 
• Actively participate by reading your writing with the tutor, asking follow-up questions, clarifying goals and ideas, taking notes, and making revisions. 
• Give yourself enough time to complete your assignment. 

Hours and locations

Appointments

All hours listed below are available on a drop-in basis; you may also make an appointment by logging into Handshake. Be sure to choose the “Business Communication Center” appointment type.

To meet with a tutor over Zoom, choose the Appointment Type called “Business Communication Center – Writing & Presentation Support – FCB & HRM.” We can assist with any type of communication during any part of the process: brainstorming, researching, outlining, drafting, revising, citing, editing, and more. While you do not need to submit anything before this meeting, we encourage you to be prepared with a goal for your visit, as well as relevant materials (assignment directions, class notes/slides, etc.).

To submit a draft for brief feedback, choose the Appointment Type called “Business Communication Center – Asynchronous Feedback – FCB & HRM.” After you provide your document, along with assignment directions and your questions, a BCC tutor will include comments within the file, answering your questions and providing suggestions. You will typically receive feedback within your appointment time and no more than 4 hours later. This form of asynchronous support works best for the outlining, drafting, and revising stages of your process.

Drop-ins