Instructional Leadership, emphasis: K-12 School Leadership (MEd)
Student teaching other student

Business communication center

The Business Communication Center (BCC) is The W. A. Franke College of Business and School of Hotel & Restaurant Management resource for supporting students as they develop strong and diverse communication skills. Students can drop in at either of our locations or online for assistance with any part of the writing process. 

Instructors are encouraged to contact Ella Raynor, the BCC Manager, to customize tutoring services, schedule class visits, request workshops, arrange required or extra credit usage, and more. 

Business Communication Center services

  • Our services are available on a drop-in basis, so no appointment is necessary.  
  • Our tutors are happy to work with you on any type of writing or communication; for example, we can help with a research paper, discussion post, or a presentation.   
  • Tutors will support you through any stage of the writing process: brainstorming, outlining, drafting, revising, citing, editing, and more. 
  • You can stay as long as you want to write, think, and take breaks. There’s no rush. 
  • Students will receive assistance with both their immediate writing task and their overall learning. 
  • We know that there are no universal writing “rules”; there are multiple valid standards and dialects of English, and what makes writing “good” or successful changes based on the paper’s purpose and audience as well as the writer’s goals and unique voice. 
  • We are ready to provide you with any accommodations necessary for your comfort and success.

What our writing tutors offer

  • Our tutors are engaged readers trained to focus on students’ skill development and confidence.
  • Our tutors offer coaching and support, cheering you on.
  • Our tutors are non-judgmental, collaborative, and positive.
  • Our tutors are not editors/proofreaders; we don’t review every error and fix them for you, but we do help you learn grammar, punctuation, and citations by explaining the concepts and giving you time to practice correcting errors.
  • Our tutors are not graders/professors; we can’t predict grades and we don’t teach course content, but we can review with you the assignment directions/rubric, compare those to your draft, and discuss the draft’s strengths and areas for improvement.

Make the most of your visit

  • Come prepared with relevant materials such as course readings, assignment directions, prewriting, class notes or slides, etc. 
  • Determine a goal for your visit: come with specific questions or with an idea of what you want to accomplish while you’re here. 
  • Actively participate by reading your writing with the tutor, asking follow-up questions, clarifying goals and ideas, taking notes, and making revisions. 
  • Give yourself enough time to complete your assignment. 

Hours and locations

All hours listed below are available on a drop-in basis. Email to make an appointment or to request assistance during off-times such as snow days and summer/winter term Fridays.

Closures and alternate hours

Closed During NAU Holidays:

Labor Day, Veteran’s Day, Thanksgiving Break, MLK Day, Spring Break, Memorial Day, Juneteenth, Independence Day

Finals week:


10 a.m.6 p.m. (FCB only)


10 a.m.4 p.m. (Zoom only)

Summer & winter term:


9 a.m.–5 p.m. (Zoom only)