Available To: Students, Faculty, Staff

ResNet, or Residential Network, provides high-speed Ethernet and wireless connections to every student living in the residence halls of Northern Arizona University. The network is secured and protected by Impulse Point's SafeConnect program.

SafeConnect is a network access control program that focuses on higher education by creating a more secure and reliable network, auto-detecting mobile and gaming devices, and ensuring that every student can connect to the network quickly and easily. SafeConnect ensures that every computer has an anti-virus installed and that each computer is fully updated with the newest system updates.

SafeConnect Requirements: 

  • Personal routers are no longer allowed on the ResNet Network. We also highly recommend that residents disable the wireless capabilities of their printers and use a USB cable to connect to their printers. These will help to increase ResNet wireless performance. 
  • Windows and Macintosh users must have the SafeConnect Policy Key installed.
  • Computers running a Windows operating system must have all required system updates.
  • You must have an updated anti-virus program installed on your computer.
Most internet-capable devices are supported on the ResNet network. Some of these devices include: computers (Mac, Windows, or Linux operating systems), gaming consoles, DVRs, internet TVs, tablets, wi-fi enabled iPods, and wi-fi enabled cell phones. However, ResNet does not support operating systems below Windows Vista with Service Pack 2 and below Mac OS X 10.6. Additionally, 802.11b wireless devices are not supported on the ResNet network. 

Update:  Windows XP support will be completely discontinued as of August 11, 2014

Update: The Microsoft Security Essentials anti-virus program is no longer supported on ResNet.

How to Request

Find out how to setup the ResNet connection (wired or wireless) in your dorm room. 

Related Services

Available to studentsNot available to faculty Not available to staff

Need help connecting to the network in your dorm room? Schedule an appointment for one of our technicians to come help out!
Available to studentsNot available to faculty Not available to staff

Information about the wireless system in the Residence Halls.
Available to studentsNot available to faculty Not available to staff

Information regarding personal routers on ResNet.
Available to studentsNot available to faculty Not available to staff

Is your computer slow? Virus infected? Won't turn on? Bring it to our walk-in center where we can perform many general computer repairs to get your computer back to up and running.

Training & Documentation

Short description of what to do if you need more Ethernet network ports in your dorm room.

How to connect to the ResNet network in your residence hall room.

Instructions on how to connect to the ResNet wireless network using the Windows 8 operating system.

Students can learn how to connect gaming, mobile, or other Internet enabled device to NAU's network.

What to do when you are quarantined for a DMCA complaint.

Information about the Free Ethernet Cable program for NAU students.

Overview of printing in the residence halls using the "hotel-style" printing model.

Information about illegal file sharing and some legal alternatives to it.

Microsoft Security Essentials (Windows Defender) is no longer supported on ResNet.

Overview of the Mobile Help Desk service offered to students during move-in weekend.

Explanation as to why Nintendo Wii's will not connect to to the ResNet wireless system.

List of downloads that are useful while connected to ResNet

ResNet sweeps takes place during move-in weekend. Let us help you get connected!

A page for frequently asked questions about the ResNet wireless network.

Overview of wireless interference and their possible sources in the residence halls

If you are experiencing wireless problems in your dorm room, fill out a wireless problem report.

Wireless B (IEEE 802.11b) connections have been disabled on the ResNet wireless system. Here's why.

Provides suggestions for how to fix the common "download and install SafeConnect" problem.

A list of all the antivirus programs supported by SafeConnect. Applicable to ResNet internet connections only.

An overview of the Digital Millenium Copyright Act, illegal file sharing, and how they pertain to students at NAU.

Instructions on how to enable Windows Automatic Updates on your Windows PC.

Description and explanation about why Windows XP support is soon ending for the on-campus ResNet network.