Support request Contact informationName * Required First Last User ID: e.g. abc123 Email * Required Phone * RequiredDepartment * RequiredTopic * RequiredChoose a topicWordPressSiteimproveEvents CalendarFriendly URLRequest a featureTheme feedbackReport a bugMigration FeedbackTraining and PermissionsDue to the amount of information needed this topic has its own form. Click the submit button to be redirected to the appropriate form. All of your entered information will transfer to the new form.Web issueAre you inquiring on behalf of an academic unit? * RequiredYesNo Due to the web support split between ITS and University Marketing, we cannot provide support for Academic department sites. This form will forward your request to DigitalMarketing@nau.edu, so that you can get prompt assistance! Below are solutions to frequently asked questions. If your question is not answered below, please continue to fill out the form. Answers to common questions Accordion Closed How do I start my training? The training process page contains all the steps needed to complete the WordPress training. You can request your sandbox by switching your Topic (above) from "WordPress" to "Training and Permissions." How do I add an editor to my site? Once a new user is WordPress trained, you can request access by switching your Topic (above) from "WordPress" to "Training and Permissions". How do I add or edit a form/table on my site? At this time we are slowly rolling out Gravity Forms and TablePress to WordPress users who are comfortable and willing to learn how to use these tools. You can request your access by switching your Topic (above) from "WordPress" to "Training and Permissions". How do I edit my menu? Currently, only WCM and Marketing teams are able to make updates to menus. If your website is an academic unit your request will be forwarded to the Marketing team. Submit your menu changes below for review and processing. How do I know if my site falls under an academic or business unit? In general, any site that falls under an academic unit will be directly related to content for students, teaching, or research/groups underneath an academic department (ex: Math and Stats, Gear Up, Psychology, Bat Ecology Genetics, etc.). Business units cover anything that are not directly related to academics (ex: EMSA, Property Surplus, Office of Scholarships and Financial Aid, Health and Learning Center, etc.). If you have any questions about which unit your site is in, please contact WCM Support. Summary of Problem * RequiredPage URL(s) * RequiredUse the button on the right to add more. Details * RequiredAttachmentsMaximum file size: 8MB Compatible with: docx, doc, xslx, xsl, jpg, jpeg, png, pdf Drop files here or Accepted file types: docx, doc, xslx, xsl, jpg, jpeg, png, pdf. Maximum file size - 8 mega bytes. Allowed file extensions - docx doc xslx xsl jpg jpeg png pdf. Events Calendar requestIf you are trying to create an event and need help getting started, view our Event Calendar Creation Guide. Please note: Due to the frequency of updates events can require, we do not create events for clients, but provide the above documentation to help anyone create their own events. If you need any technical help with the process, please fill out the form below.Details * RequiredFriendly URL requestPlease use this form to request friendly URLs.If your request is for a redirect originating from an NAU subdomain such as: catalog.nau.edu or alumni.nau.edu We recommend submitting directly to ITS via http://nau.service-now.com. This is because other ITS teams or NAU staff manage those servers, and we do not have access to redirect from them. If your redirect points to one of those domains, but originates from https://nau.edu, we can still create those redirects. URLs * RequiredFriendly URL - nau.edu/chs Destination URL - nau.edu/campus-health-services/ Use the button on the right to add more.Friendly URLDestination URLAdd or remove row Additional infoReport a bugSource URL * RequiredOn what page did you experience this issue. If the issue spans more than one site use the plus button on the right to add more fields. What browsers did you experience this issue on?Check all that apply. Chrome Mozilla Safari Edge Internet Explorer Browser User DataDescription/Summary * RequiredWhat did you expect to happen and what actually happened. Steps to reproduce the bug * RequiredPlease describe what you were doing when the error occurred. Screenshots * RequiredIf it is not possible to capture an image of the bug, submit a picture of the page where the error is occurring. Maximum file size: 8MB Compatible with: jpg, jpeg, gif, png Drop files here or Accepted file types: jpg, jpeg, png, gif. Maximum file size - 8 mega bytes. Allowed file extensions - jpg jpeg png gif. Siteimprove supportView our Frequently Asked Questions. Which site are you working on? * Requirednau.eduin.nau.eduWhich group are you working on? * RequiredDo you want to submit words for spelling approval? * RequiredYesNoEnter the words you want approved with a space between them (i.e. apple banana). Note: words are case-sensitive. * RequiredDetailsSubject * RequiredDetails * RequiredTraining and PermissionsI would like to: * Requiredrequest a Sandbox site for trainingsubmit my Sandbox site for reviewrequest access for myself to a websiterequest access for someone else to a websiterequest access to a toolThe WCM Support team will create a Sandbox site for you upon submission and you will be notified via email once it is created, and will be provided with the next steps.Sandbox site URL * RequiredThe WCM Support Team will review your Sandbox site upon submission and will contact you.Website URL * RequiredPlease note that we will reach out to the Site Steward for approval. We will also verify that your WordPress training has been completed. If your website is an academic unit, we will forward this request to the Marketing team. Tools * RequiredFormsTablesUser ID for person you're requesting access for * RequiredURL(s) for website(s) this person needs access to * Required Are you a UWC, SS, or the primary person responsible for this/these site(s)? * RequiredYesNoMigration FeedbackWe value your input. Please use this form to give us feedback on the following: Web migration support Communication Report a bug or a technical problem Make a suggestion Identify a problem you are experiencing Comments Questions In general, just let us know how we are doing!Please provide a URL of the page that best illustrates your feedback. - enter a valid website URL for example http://www.google.com * Required Comment * RequiredIf you have a screen shot or another file to help illustrate your feedback, please attach it here.Accepted file formats are jpg, gif, png, pdf. Drop files here or Accepted file types: jpg, gif, png, pdf. Allowed file extensions - jpg gif png pdf. Theme Design FeebackWe value your input. Please provide your feedback on the look and feel of the current theme design form below.Comment * RequiredIf you have a screen shot or another file to help illustrate your feedback, please attach it here.Accepted file formats are jpg, gif, png, pdf. Drop files here or Accepted file types: jpg, gif, png, pdf. Allowed file extensions - jpg gif png pdf. New Feature/Enhancement RequestYour site - enter a valid website URL for example http://www.google.com * Required Your WordPress role * RequiredChoose your roleUnit Web CoordinatorSite StewardEditorAuthorContributorOther * RequiredSpecify your role in relation to your site.Feature Purpose - User Stories * RequiredPlease describe what you're requesting in the form of some "user stories" (what the feature should be capable of).Some examples:"As a user, I want to upload photos so that I can share photos with others." OR"As an administrator, I want to approve photos before they are posted so that I can make sure they are appropriate."What type of work are you requesting? * RequiredA "new feature" is any type of functionality that cannot be accomplished in our WordPress system at this time, and is unrelated to any existing function.An "enhancement" is an update or improvement to a function from any WordPress site in our system.New featureEnhancement to existing featurePrimary Purpose * RequiredWhat best fits your motivations for this request?Check all that apply. Better marketing and/or branding Assists with recruitment Improves experience for a site visitor Improves experience for a WordPress publisher Needed for data collection Does your request require integration with another service? * RequiredYesNoNot surePlease explain * RequiredHow necessary is this new feature or enhancement for your site? * * RequiredAll requests will be given equal consideration, so please answer honestly. "Essential" should be chosen only for features that are needed to allow your site serve its primary function or that is required for accreditation/legal purposes.Choose...EssentialImportantNice to havePlease explain. * RequiredWho would benefit from this request? * RequiredSelect all that apply. My site My department My unit Other departments similar to mine Other units similar to mine Many departments Many units EmailThis field is for validation purposes and should be left unchanged.