Important housing information for spring 2020 residents

Students who check out of their campus residence by April 16 will receive a 25 percent housing and dining credit applied to their NAU account. Students whose housing and meal plan expenses are funded by NAU and/or federal scholarships or grants are not eligible for either credit regardless of when they move out.

Students choosing to move out will need to log into the housing portal and select “My Spring 2020 Housing Plan” for additional instructions. University Housing will inform Campus Dining of those students who choose to check out by April 16, so there is no need for students to individually request the meal plan credit.

Students who face rare and extraordinary extenuating circumstances that prevent them from moving out by April 16 may contact University Housing during normal business hours at (928) 523-3978 to explore alternative options.

The credits will be calculated on a percentage basis to ensure equity for all students. Therefore, the dollar value of each will vary based upon each student’s housing and meal plan options. While the range will vary considerably, NAU expects the average credit to total approximately $1,200. This will likely be less than the average credit provided by NAU’s sister institutions; however, this is due to NAU’s lower housing and dining costs. NAU is returning the largest percentage of housing and meal plan costs due to the COVID-19 pandemic.

The housing and dining credits will appear on each qualifying student’s NAU account by May 15.

Unused Dining Dollars and block plan meals will automatically roll over to the fall semester.

No, all students who vacate their university residence by April 16 will receive the same 25 percent credit, which represents a bit more than the proportion of time left in the spring semester after the university transitioned to online delivery of educational services on March 23.

Each student should make the decision that is best for their personal circumstances.

NAU’s Flagstaff mountain campus, including its residence halls and dining facilities, remains open for students who decide that staying on campus is their best option.

Students choosing to move out will need to log into the housing portal and select “My Spring 2020 Housing Plan” for additional instructions. 

Students may log into the housing portal and select “My Spring 2020 Housing Plan” to request packing, shipping/storage services, or to request approval for a trusted individual to pack and ship their belongings. Students may contact University Housing during regular business hours at (928) 523-3978 for additional information.   

These credits will first be applied to the spring semester’s housing and dining charges (these credits may not be used to offset any other type of spring semester charges). Any remaining credit balance will then be applied to fall 2020 semester charges of any type.

Graduating students or exchange students with on-campus housing and/or meal plans should contact the Student Service Center at (844) 293-3159 during regular business hours for additional information and instructions.

Reimbursements are only available for graduates and exchange students who do not have outstanding balances, and are not returning in the fall.  Credits cannot be applied to other spring charges.

Not currently. The Flagstaff mountain campus remains open and the university continues to provide services both virtually and in-person. For example, the residence halls and dining facilities are open. Campus Health Services is accepting in-person appointments or students can receive health consultations via Telehealth. The mental health crisis line remains operational 24/7. Many other students support services are also still being provided.

NAU has implemented protocols and procedures designed to keep its students and employees safe. To help, students moving out should log into the housing portal and select “My Spring 2020 Housing Plan” to register their move-out date. This will help support social distancing requirements.

Yes, summer housing options will be available. NAU will work closely with students who need to remain on campus to provide a healthy and safe living environment. Contact University Housing during regular business hours at (928) 523-3978 for additional information.

As of now, NAU is planning to open its residence halls as usual for the fall 2020 semester. The current situation is quite fluid, however. The university will continue to monitor these rapidly evolving circumstances and will make all decisions in the best interests of its students and the entire Lumberjack community.

If you still have questions about the housing and dining credit after reading this FAQ, call the Student Service Center at (844) 293-3159 or University Housing at (928) 523-3978 during regular business hours.