Important housing information for spring 2020 residents
COVID-19 housing and dining FAQs
What must I do to receive the housing and dining credits? Accordion Closed
Students who check out of their campus residence by April 16 will receive a 25 percent housing and dining credit applied to their NAU account. Students whose housing and meal plan expenses are funded by NAU and/or federal scholarships or grants are not eligible for either credit regardless of when they move out.
Students choosing to move out will need to log into the housing portal and select “My Spring 2020 Housing Plan” for additional instructions. University Housing will inform Campus Dining of those students who choose to check out by April 16, so there is no need for students to individually request the meal plan credit.
What if I cannot move out by April 16? Accordion Closed
Students who face rare and extraordinary extenuating circumstances that prevent them from moving out by April 16 may contact University Housing during normal business hours at (928) 523-3978 to explore alternative options.
What is the dollar value of the 25 percent credits? Accordion Closed
The credits will be calculated on a percentage basis to ensure equity for all students. Therefore, the dollar value of each will vary based upon each student’s housing and meal plan options. While the range will vary considerably, NAU expects the average credit to total approximately $1,200. This will likely be less than the average credit provided by NAU’s sister institutions; however, this is due to NAU’s lower housing and dining costs. NAU is returning the largest percentage of housing and meal plan costs due to the COVID-19 pandemic.
When will I know my exact credit amount? Accordion Closed
The housing and dining credits will appear on each qualifying student’s NAU account by May 15.
What happens to my unused Dining Dollars or block plan meals? Accordion Closed
Unused Dining Dollars and block plan meals will automatically roll over to the fall semester.
Will NAU provide a larger credit if I already moved out? Accordion Closed
No, all students who vacate their university residence by April 16 will receive the same 25 percent credit, which represents a bit more than the proportion of time left in the spring semester after the university transitioned to online delivery of educational services on March 23.
Is NAU encouraging students to move out? Accordion Closed
Each student should make the decision that is best for their personal circumstances.
NAU’s Flagstaff mountain campus, including its residence halls and dining facilities, remains open for students who decide that staying on campus is their best option.
Students choosing to move out will need to log into the housing portal and select “My Spring 2020 Housing Plan” for additional instructions.
If I can’t travel to campus, will NAU pack and ship my belongings home? Accordion Closed
Students may log into the housing portal and select “My Spring 2020 Housing Plan” to request packing, shipping/storage services, or to request approval for a trusted individual to pack and ship their belongings. Students may contact University Housing during regular business hours at (928) 523-3978 for additional information.
How will the housing and dining credits be applied? Accordion Closed
These credits will first be applied to the spring semester’s housing and dining charges (these credits may not be used to offset any other type of spring semester charges). Any remaining credit balance will then be applied to fall 2020 semester charges of any type.
What if I am graduating or on an exchange program, and will not be returning to campus next year? Accordion Closed
Graduating students or exchange students with on-campus housing and/or meal plans should contact the Student Service Center at (844) 293-3159 during regular business hours for additional information and instructions.
If I have no outstanding spring housing or dining balances, and I’m not returning in the fall, can I receive money back or apply the credit to other spring charges? Accordion Closed
Reimbursements are only available for graduates and exchange students who do not have outstanding balances, and are not returning in the fall. Credits cannot be applied to other spring charges.
Will NAU provide any other types of credits? Accordion Closed
Not currently. The Flagstaff mountain campus remains open and the university continues to provide services both virtually and in-person. For example, the residence halls and dining facilities are open. Campus Health Services is accepting in-person appointments or students can receive health consultations via Telehealth. The mental health crisis line remains operational 24/7. Many other students support services are also still being provided. For virtual student engagement opportunities, please visit https://in.nau.edu/peer-jacks/virtual-engagement/.
Will I be able to move out safely? Accordion Closed
NAU has implemented protocols and procedures designed to keep its students and employees safe. To help, students moving out should log into the housing portal and select “My Spring 2020 Housing Plan” to register their move-out date. This will help support social distancing requirements.
Will NAU provide housing this summer if I have nowhere to go? Accordion Closed
Yes, summer housing options will be available. NAU will work closely with students who need to remain on campus to provide a healthy and safe living environment. Contact University Housing during regular business hours at (928) 523-3978 for additional information.
Will I be able to move back to campus in the fall? Accordion Closed
As of now, NAU is planning to open its residence halls as usual for the fall 2020 semester. The current situation is quite fluid, however. The university will continue to monitor these rapidly evolving circumstances and will make all decisions in the best interests of its students and the entire Lumberjack community.
If I still have questions, how can I get more information? Accordion Closed
If you still have questions about the housing and dining credit after reading this FAQ, call the Student Service Center at (844) 293-3159 or University Housing at (928) 523-3978 during regular business hours.