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Dylan Turner

Printing Services Manager

Dylan oversees the daily operations at Printing Services. He joined the university in 2014 to help lead the conceptualization and implementation of new products and services offered.

Prior to joining NAU, Dylan worked in broadcast television. Soon after, he became the creative director in the commercial television production department at a locally owned full-service advertising agency in Flagstaff, AZ. After three years in commercial production, he led the formation, development, and management of the in-house printing services branch at the agency.

Dylan has experience in print projects ranging from designing business cards to installing vehicle wraps. He earned a dual bachelor’s degree with honors from NAU in advertising and electronic media and film.

Steve Hagen

Digital Print Production Manager

Steve focuses on production, variable data projects, and quality assurance. He frequently receives kudos from the departments and organizations he supports, and will go above and beyond to ensure customer satisfaction.

Prior to joining Northern Arizona University and the Printing Services team in 2003, Steve worked in the printing and graphics industry for more than 30 years. Steve also was a former instructor with the school of communication, is a proud veteran of the U.S. Navy, and has been a resident of the Flagstaff community for more than 20 years.

Holly Troy


Holly has worked in varying capacities for Printing Services since 2007, when she first became employed at NAU with University Marketing. She officially joined the Printing Services team in November 2014. Holly’s focus is on estimating and managing print jobs, graphic identity compliance, and client communication and outreach.

Before moving to Flagstaff, Holly was an executive assistant for a foreign investment bank with an emphasis on monthly expense reconciliation, international events coordination, and branding promotion. Leading up to that, Holly worked in music production, music promotion, public relations, and publishing.

In 2004, Holly graduated magna cum laude with a dual BA in creative writing and studio art from Hunter College in New York City. While in school, she won awards for her writing, and has since been published in various media. She also is a certified yoga instructor, a musician, a mountain biker, and a painter.

Sara LaRosa

Printing and Reproduction Services Supervisor and Printing Services Recycling Captain

In May 2017, while finishing her Bachelor’s degree, Sara began working at Printing Services as a Front Office Assistant. After graduation, she moved to the Digital Print Center where she excelled using her strong background in print production and eventually achieved the title of Print Production Lead. When a full-time position opened eight months later, it was a no-brainer for Sara to apply. She is now Printing and Reproduction Services Supervisor (a fancy term for Large Format Supervisor) and currently focuses on large format printing – signs, posters, banners, etc., and oversees the Delivery team.

Sara was first introduced to print production in 2007, when she started working at a Staples Copy Center in her hometown. She took the opportunity to use her printing knowledge and Staples network to travel across the country, working at six different copy shops across five different states, and acting as Supervisor in three of those shops.

Sara is an artist at heart. She holds an Associate of Arts (Fine/Studio Arts emphasis) and Bachelor of Fine Arts (Ceramics emphasis). She enjoys learning new things, and is eager to grow both artistically and professionally.