Frequently Asked Questions
can I find my student ID number?
Your Student ID (EmplID) number can be found in the
MyNAU Student Center. Directions can be found at https://www.nau.edu/its/learn/stuidlocation/.
found a JacksCard, what do I do with it?
- JacksCards that have been found can be
returned to the JacksCard Office. The JacksCard Office emails all cardholders
if their card has been turned in.
lost my JacksCard. What do I do?
- First, deactivate your JacksCard
- During office hours:
call or come into the JacksCard office.
- After office hours and weekends: contact NAU Police Department and report your card as lost or stolen at 928-523-3611.
- If the card is found, patrons MUST come
in the JacksCard office to reactivate the card.
- Replacements are $25.
- If an old card is found after getting a
be used as a back-up if the new card is lost
do you apply for an Extended Campus card?
- Please fill out the application. Email the information along with a government-issued photo ID and a photo in
JPEG format that meets the minimum qualifications listed. Please follow the
photo guidelines listed below in order to avoid delay in processing. JacksCards
for Extended Campuses are $25.
Make sure your photo has the following:
Make sure your photo DOES NOT have the following:
the camera straight on
open and visible
on if normally worn
from the shoulders up, with space above the head
photos; Smiling allowed
people or objects in photo
that obscures your face
you have to get a new JacksCard each year? Does the JacksCard expire?
No, the JacksCard never expires and the same card
can be used every year.
card stopped working.
Please come into the office so we can determine why
your JacksCard is not functioning properly.
JacksCard is not letting me into my residence hall. Why?
If the card reader beeps three times when your
JacksCard is swiped, please call Residence Life at (928)523-3978.
If the card reader does not beep when swiped, come
into the JacksCard Office to determine why your card isn’t working properly.
much is a replacement card?
All replacement cards are $25.00.
do I freeze my card?
You may call, email, or come into the office to
freeze your card. Please do so immediately to avoid fraudulent use of your
I reactivate an old card?
Yes. Come into the JacksCard Office and we can
reactivate a previously-issued card if you are still affiliated with the
am an affiliate and need a JacksCard. What do I do?
The prospective affiliate will need to first
establish a university affiliation before obtaining a JacksCard. This must be
completed by the affiliate’s sponsor through the Affiliate Management Office.
Directions for this request are available online. (link to http://www4.nau.edu/louie/affiliaterequest.html)
I get an Alumni card? How?
Alumni cards can be issued to those who have
graduated from Northern Arizona University. The patron must have an Alumni affiliation
with the university, which can be completed at the Office of Alumni Relations
(located in Old Main). Once the request is approved, you may receive a
JacksCard for $25.
many meals do I have left this week?
This information can be found on your JacksCard
online account, which can be accessed through the deposit link. If access to a computer is limited, we may
verify the balance in person with a photo ID or JacksCard. The Meal Planning
Office can further assist questions concerning Meal Plans.
does JDE expire?
JDE does not expire, and therefore rolls over to the
next semester or academic year. Inactive students may lose funds if not
enrolled in classes for three consecutive semesters.
am graduating or withdrawing from the university and have JDE left on my
account. Can I receive a refund?
Yes, you may receive a refund if the JDE balance is
greater than $25.00. If the amount is less than $25.00, we ask that you please
spend it or the balance will be surrendered. Refund requests are available in
office and must be submitted in person, unless an extenuating
can I make a JDE deposit?
- By phone (928-523-1905)
- In person at the JacksCard Office
- PHIL stations, which are located in the
University Union, HLC, and DuBois (cash only)
- Online at www.nau.edu/jackscard
- Also where you can manage JDE, Dining,
and Meal Plan accounts
did a JDE or Dining Dollar deposit online and it took my money but did not go
onto my JacksCard.
If the transaction does not show on the JacksCard
account (JDE or Dining), the deposit may have been voided. Please come into the
office or give us a call to verify possible errors.
do Dining Dollars expire?
Dining Dollars expire annually following the spring semester
in May. For the exact date, please see Campus Dining. (link to campus
can I get a JDE refund?
JDE refund requests are only granted if the student
is graduating or withdrawing from the university and the account balance is
greater than $25. Other requests are typically not honored, but may be handled
on a case-by-case basis.