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Student FAQs

Still have questions? Review our Q&A for details about the upcoming semester.

This guidance may be changed and/or supplemented as new information becomes available.

Dates to Know

When is tuition due?

For fall, one week prior to the start of the semester.

For spring, one week prior to the start of the semester.

More information can be found on the Student and Departmental Account Services website.

When is financial aid disbursed?

Disbursement will begin on 10 days prior to the start of the term for students who have completed all the necessary paperwork. Make sure you are enrolled in your desired number of credits and check your LOUIE account for any holds or To Do List items that may prevent your aid from disbursing.

Payment arrangements for any remaining charges (if applicable) can be made prior to the tuition due date (see above).

Questions about financial aid and scholarships can be directed to our Office of Scholarships and Financial Aid via email at or by calling 928-523-4951.

When are housing payments due?

Campus housing payments are divided into three installments. Please review the Residence Life website for more information.

When will students hear from their instructors?

Students should expect to hear from their professors the week prior to classes beginning. Students are encouraged to continue checking LOUIE for updates.

Will the start date of the Spring 2022 semester change?

All courses begin Monday, January 10, 2022.

Is there a possibility of classes going fully online again? What does that plan look like?

NAU has been successful in mitigating the spread of COVID-19 on campus. We will continue to be diligent in our efforts to maintain a healthy campus community. We have contingency plans for numerous scenarios in place, including a move to fully online classes should that be the best course of action to support the health and safety of the NAU community.

Move-in & Campus Dining

What will happen if a student gets sick and cannot get their meals?

Any student who has a weekly or block dining plan and lives on-campus will have their meals delivered to them.

How do I cancel housing?

If you no longer plan to live on-campus, please log in to the Housing portal and cancel your application. After you cancel your housing application, email to cancel your meal plan.

How do I schedule a move-in time if I test positive for COVID-19?

If you test positive, do not come to campus. You must quarantine for at least 10 days from the time of the test or the last day you had symptoms and reschedule your move-in time in the housing portal. If there are no appointments after your quarantine period, please contact Housing directly at or 928-523-3978.