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Student FAQs

Still have questions? Review our Q&A for details about the upcoming semester.

This guidance may be changed and/or supplemented as new information becomes available.


Dates to Know


When is tuition due? To activate the When is tuition due? tab, press your spacebar.

Tuition is due on Aug. 3.

When is financial aid disbursed? To activate the When is financial aid disbursed? tab, press your spacebar.

Disbursement will begin on Sunday, Aug. 2, for students who have completed all the necessary paperwork. Make sure you are enrolled in your desired number of credits and check your LOUIE account for any holds or To Do List items that may prevent your aid from disbursing.

Payment arrangements for any remaining charges (if applicable) can be made on Aug. 3.

Questions about financial aid and scholarships can be directed to our Office of Scholarships and Financial Aid via email at financial.aid@nau.edu or by calling 928-523-4951.

When are housing payments due? To activate the When are housing payments due? tab, press your spacebar.

Campus housing payments are divided into four installments.

Due dates for Fall 2020:

  • Aug. 3
  • Sept. 15
  • Oct. 15
  • Nov. 15

When will I learn about my residence hall move-in date and time? To activate the When will I learn about my residence hall move-in date and time? tab, press your spacebar.

Students with on-campus housing will be emailed with updated move-in information during the week of July 27. Move-in appointments will be staggered throughout August to allow for appropriate physical distancing. Only two visitors will be allowed to come with each student, and they must be over 18. Please review the Residence Life website for more information about move-in.

Will statewide and online programs also start Aug. 12 virtually? To activate the Will statewide and online programs also start Aug. 12 virtually? tab, press your spacebar.

Yes. NAU’s fall semester start date is the same for all statewide campuses and online programs.

When will students hear from their instructors? To activate the When will students hear from their instructors? tab, press your spacebar.

Students should expect to hear from their professors about the class structure and the first week of courses in the coming week. Students are encouraged to continue checking LOUIE for updates.  All student should have received an on July 31 regarding when their face-to-face instruction will begin based upon their schedule as of that day.

How does the early start date affect off-campus housing? To activate the How does the early start date affect off-campus housing? tab, press your spacebar.

NAU is working with off-campus complexes to accommodate for the schedule change. We recommend calling your specific property prior to returning to Flagstaff to understand adjustments.

Will the start date of the Spring 2021 semester change? To activate the Will the start date of the Spring 2021 semester change? tab, press your spacebar.

As the health situation is fluid, we continue to look ahead to the Spring 2021 semester and will communicate with the NAU community when decisions are made.

When will commencement plans be announced? To activate the When will commencement plans be announced? tab, press your spacebar.

We plan to share specifics about commencement soon, as we know people are excited about commencement. Decisions regarding graduation and other events will be made with the health of our NAU community in mind.

Is there a possibility of classes going fully online again? What does that plan look like? To activate the Is there a possibility of classes going fully online again? What does that plan look like? tab, press your spacebar.

NAU is working on contingency plans for numerous scenarios, including a move to fully online classes should that be the best course of action to support the health and safety of the NAU community. We are working on details and will share that information as needed.



Move-in & Campus Dining


What are the updates to the move-in schedule? To activate the What are the updates to the move-in schedule? tab, press your spacebar.

To help reduce the number of people moving into residence halls at the same time, NAU has decided to spread out move-in over the course of several weeks. Students will be emailed by July 29 with their new move-in appointment window, and then they can select their specific move-in time. For most students, the new move-in dates will be Aug. 19 – 30. For a limited number of students that have a course requiring in person attendance from the first week, their move-in window will be Aug. 14-16.

If a student is unable to shift travel and/or work plans, how does they submit information regarding their extenuating circumstance to allow for an earlier move-in? To activate the If a student is unable to shift travel and/or work plans, how does they submit information regarding their extenuating circumstance to allow for an earlier move-in? tab, press your spacebar.

After you receive your housing email, log in to the housing portal and select a new move-in time. If none of those times work for you, you will be able to indicate the extenuating circumstance in the portal and will receive follow-up information within 48 hours.

If you are flying, most airlines are offering free change dates; check with your carrier for details. If not, please follow the above instructions for extenuating circumstances.

Since students are moving in later, will housing be prorated? To activate the Since students are moving in later, will housing be prorated? tab, press your spacebar.

There will be no Housing rent changes or refunds for move-in delays or quarantine/isolation due to COVID-19.

Why are you not prorating rent? To activate the Why are you not prorating rent? tab, press your spacebar.

We strive to keep our housing costs as low as possible—at least 10 percent, sometimes over 30 percent less than off-campus housing option and other institutions nationwide. Because our housing contract acts as a lease and the rent is calculated as an academic year, we do not prorate based on the day the student moves in.

What will happen if a student gets sick and cannot get their meals? To activate the What will happen if a student gets sick and cannot get their meals? tab, press your spacebar.

Any student who has a weekly or block dining plan and lives on-campus will have their meals delivered to them.

Will dining charges be prorated when students are not on-campus? To activate the Will dining charges be prorated when students are not on-campus? tab, press your spacebar.

When you check in, your meal plan will activate. Off-campus students will sign on to the Dining portal to indicate when they want their meal plan to activate. The meals from any weeks you missed will be credited to your account as a block of bonus meals that you can use throughout the academic year.

How does this affect students living in on-campus housing such as Skyview, Hilltop and The Suites? To activate the How does this affect students living in on-campus housing such as Skyview, Hilltop and The Suites? tab, press your spacebar.

Students are encouraged to contact American Campus Communities (Skyview, Hilltop, The Suites) or other off-campus properties to explore their options.

How does the early start date affect off-campus housing? To activate the How does the early start date affect off-campus housing? tab, press your spacebar.

NAU is working with off-campus complexes to accommodate for the schedule change. We recommend calling your specific property prior to returning to Flagstaff to understand adjustments.

When is the last day a student can cancel housing reservations without being under the Housing terms of contract (rent charges)? To activate the When is the last day a student can cancel housing reservations without being under the Housing terms of contract (rent charges)? tab, press your spacebar.

You must cancel your Housing contract in the housing portal by Monday, Aug. 31.  Once you check into your housing assignment, or if you do not cancel the housing contract by Aug. 31, you are bound by the Housing contract terms.

Students who cancel their housing contract prior to move-in will forfeit their Housing Rent Confirmation Payment of $175.

When is the last day a student can cancel their meal plan without being charged? To activate the When is the last day a student can cancel their meal plan without being charged? tab, press your spacebar.

Meal plans must be canceled by Monday, Aug. 31. If a student checks in to the residence halls and/or uses their meal plan, they will be charged.

Will students receive a refund if they move in and NAU transitions to fully online instruction later in the semester? To activate the Will students receive a refund if they move in and NAU transitions to fully online instruction later in the semester? tab, press your spacebar.

Our intent is to house and provide dining options for students on campus for the duration of the academic year, with our increased safety protocols in place. Once a student checks into their housing assignment, they are bound by the housing contract terms.

How do I cancel housing? To activate the How do I cancel housing? tab, press your spacebar.

If you no longer plan to live on-campus, please log in to the Housing portal and cancel your application. After you cancel your housing application, email dining@nau.edu to cancel your meal plan.

How do I schedule a move-in time if I test positive for COVID-19? To activate the How do I schedule a move-in time if I test positive for COVID-19? tab, press your spacebar.

If you test positive, do not come to campus. You must quarantine for at least 10 days from the time of the test or the last day you had symptoms and reschedule your move-in time in the housing portal. If there are no appointments after your quarantine period, please contact Housing directly at University.Housing@nau.edu or 928-523-3978.

If students have a job on-campus, how will the adjusted move-in schedule affect their start date? To activate the If students have a job on-campus, how will the adjusted move-in schedule affect their start date? tab, press your spacebar.

Log in to the housing portal after you receive your housing email to select your time in your new move-in window. If those times do not work for you, you will be able to indicate the extenuating circumstance in the portal and will receive follow-up information within 72 hours. Students should communicate with their supervisor about the changed move-in and start dates.


Other


Why do I have to pay fees if I am fully remote through NAUFlex? To activate the Why do I have to pay fees if I am fully remote through NAUFlex? tab, press your spacebar.

Student fees fund a variety of resources that provide all students a high-quality education whether remote or in-person and extend beyond on-campus amenities.

For example, the health and recreation fee (HLC) supports the provision of low cost health & mental health services, public health efforts, and promotion of healthy lifestyles and choices. Many of these resources are still available online and in-person.

Will the recreation center be open? To activate the Will the recreation center be open? tab, press your spacebar.

Currently, Governor Ducey’s executive order has closed all gyms throughout the state of Arizona. When that order is lifted, Campus Recreation will implement a phased opening to manage capacity in the space. Users will schedule appointments to use the gym, and equipment will be disinfected between users.

Does NAU have options for those who have limited access to Wi-Fi? To activate the Does NAU have options for those who have limited access to Wi-Fi? tab, press your spacebar.

With teaching and learning transitioned online, NAU will be providing the Lumberjack community with updates regarding broadband and Wi-Fi resources. For more information please visit NAU ITS’ access page.