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Student FAQs

Still have questions? Review our Q&A for details about the upcoming semester.

This guidance may be changed and/or supplemented as new information becomes available.

Jacks are Vaxed incentive promotion and testing

Why is NAU offering an incentive promotion?

NAU is committed to a safe and smooth return to campus, and the best way to do that is to get our campus community fully vaccinated before students return this fall. We’re encouraging every member of the NAU community to get the safe, effective and free COVID-19 vaccine.

What incentives are available?

There are a number of prizes, including autographed Suns jerseys, an Apple Watch, a parking pass, a Snowbowl season pass, housing and dining scholarships, and more. We’ll announce prizes weekly on, so keep up to date on what’s coming up.

How do I enter?

Students must upload their vaccination card or other record through the Campus Health Services Portal. Any students who received vaccinations at CHS are automatically entered. Students can only win once.

When can I enter?

You can upload your record once you have been fully vaccinated, which is two shots of the Pfizer or Moderna vaccine or one shot of other vaccines. You only need to enter once and you’re eligible for every drawing after that.

What happens if I win?

Students whose names are drawn for a prize will be contacted by the Office of Student Affairs. Each student will arrange a time to come in and sign a release allowing NAU to use their names and photos for promotion. (Students who do not sign a waiver are still eligible to win.) Learn more about the official rules of the contest at Jacks are Vaxed: Rules and Regulations.

What if I’m not on the Flagstaff campus?

Student Affairs will work with you to get your prize sent.

Where can I get vaccinated?

NAU is offering a vaccination site at the Fieldhouse, which is open Thursday-Saturday. Learn more about the NAU testing site, or find out where to get the COVID-19 vaccine in Arizona.

Last year I had to complete a form to be exempt from testing. Do I have to do that again this year?

There will be no exemption form required this year since testing is recommended rather than required.

What do I do if I get a notice to test but I take classes online or at a statewide locations?

If you are at a location other than the Flagstaff Campus and receive a notice to test, we recommend you find a testing location close to your campus, but no further action is required.

I am already vaccinated, should I still test?

If you are vaccinated, testing is still recommended.

Dates to Know

When is tuition due?

For fall, one week prior to the start of the semester.

For spring, one week prior to the start of the semester.

More information can be found on the Student and Departmental Account Services website.

When is financial aid disbursed?

Disbursement will begin on 10 days prior to the start of the term for students who have completed all the necessary paperwork. Make sure you are enrolled in your desired number of credits and check your LOUIE account for any holds or To Do List items that may prevent your aid from disbursing.

Payment arrangements for any remaining charges (if applicable) can be made prior to the tuition due date (see above).

Questions about financial aid and scholarships can be directed to our Office of Scholarships and Financial Aid via email at or by calling 928-523-4951.

When are housing payments due?

Campus housing payments are divided into three installments. Please review the Residence Life website for more information.

When will students hear from their instructors?

Students should expect to hear from their professors the week prior to classes beginning. Students are encouraged to continue checking LOUIE for updates.

Will the start date of the Spring 2022 semester change?

All courses begin Monday, January 10, 2022.

Is there a possibility of classes going fully online again? What does that plan look like?

NAU has been successful in mitigating the spread of COVID-19 on campus. We will continue to be diligent in our efforts to maintain a healthy campus community. We have contingency plans for numerous scenarios in place, including a move to fully online classes should that be the best course of action to support the health and safety of the NAU community.

Move-in & Campus Dining

What will happen if a student gets sick and cannot get their meals?

Any student who has a weekly or block dining plan and lives on-campus will have their meals delivered to them.

How do I cancel housing?

If you no longer plan to live on-campus, please log in to the Housing portal and cancel your application. After you cancel your housing application, email to cancel your meal plan.

How do I schedule a move-in time if I test positive for COVID-19?

If you test positive, do not come to campus. You must quarantine for at least 10 days from the time of the test or the last day you had symptoms and reschedule your move-in time in the housing portal. If there are no appointments after your quarantine period, please contact Housing directly at or 928-523-3978.