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Student FAQs

Still have questions? Review our Q&A for details about the upcoming semester.

This guidance may be changed and/or supplemented as new information becomes available.

Dates to Know

When is tuition due?

Tuition is due on Jan. 4.

When is financial aid disbursed?

Disbursement will begin on Sunday, Jan. 3, for students who have completed all the necessary paperwork. Make sure you are enrolled in your desired number of credits and check your LOUIE account for any holds or To Do List items that may prevent your aid from disbursing.

Payment arrangements for any remaining charges (if applicable) can be made on Aug. 3.

Questions about financial aid and scholarships can be directed to our Office of Scholarships and Financial Aid via email at or by calling 928-523-4951.

When are housing payments due?

Campus housing payments are divided into four installments. Please review the Residence Life website for more information

When will students hear from their instructors?

Students should expect to hear from their professors about the class structure and the first week of courses in early January. Students are encouraged to continue checking LOUIE for updates.

Will the start date of the Spring 2021 semester change?

All courses begin Monday, January 11, a small number of course will begin in-person immediately with all in-person classes meeting virtually until Monday, January 25, 2021.

Is there a possibility of classes going fully online again? What does that plan look like?

NAU is working on contingency plans for numerous scenarios, including a move to fully online classes should that be the best course of action to support the health and safety of the NAU community. We are working on details and will share that information as needed.

Move-in & Campus Dining

What will happen if a student gets sick and cannot get their meals?

Any student who has a weekly or block dining plan and lives on-campus will have their meals delivered to them.

How do I cancel housing?

If you no longer plan to live on-campus, please log in to the Housing portal and cancel your application. After you cancel your housing application, email to cancel your meal plan.

How do I schedule a move-in time if I test positive for COVID-19?

If you test positive, do not come to campus. You must quarantine for at least 10 days from the time of the test or the last day you had symptoms and reschedule your move-in time in the housing portal. If there are no appointments after your quarantine period, please contact Housing directly at or 928-523-3978.


Why do I have to pay fees if I am fully remote through NAUFlex?

Student fees fund a variety of resources that provide all students a high-quality education whether remote or in-person and extend beyond on-campus amenities.

For example, the health and recreation fee (HLC) supports the provision of low cost health & mental health services, public health efforts, and promotion of healthy lifestyles and choices. Many of these resources are still available online and in-person.

Does NAU have options for those who have limited access to Wi-Fi?

With teaching and learning transitioned online, NAU will be providing the Lumberjack community with updates regarding broadband and Wi-Fi resources. For more information please visit NAU ITS’ access page.