Software Support

Available To: Faculty, Staff, Students

ITS offers software support for Students, Faculty and Staff to allow the campus community to achieve academic and administrative goals and functions. 

If you are trying to obtain software please see the "Software Acquisition" service in the related services below. 

If you are having computer hardware trouble or printer trouble please see "Computer & Hardware Support" in the related information section. 

Support Information

Software Support varies depending on your affiliation with NAU. 

Students - ITS provides support, to their best ability, for any software that allows the student to achieve their academic goals and responsibility. 

Students with software problems and questions should contact the Student Technology Center or use their convenient Walk-In Center and Drop-Off Service.

Faculty & Staff - ITS provides support for selected software. Fully and partially supported software can be found in the "Software Support Policy" in the related information section. Please review the support polices in the related information to find detailed information about software support.

Faculty & Staff with software problems and questions should contact the ITS Solution Center

Related Services

Not available to students Available to facultyAvailable to staff

Adobe Software Purchase for Personal and Home Use.
Not available to students Available to facultyAvailable to staff

Institutional purchases of  Adobe Software with educational discounts.
Available to studentsAvailable to facultyAvailable to staff

Sophos Anti-Virus downloads are available to NAU students, faculty, and staff for Windows and Macintosh.
Available to studentsAvailable to facultyAvailable to staff

ITS provides various computer and hardware support.
Available to studentsAvailable to facultyAvailable to staff

Supported Internet Browsers at NAU.
Available to studentsAvailable to facultyAvailable to staff

This is the landing page for the Office 2013 documentation.
Available to studentsAvailable to facultyAvailable to staff

Information and methods for acquiring software for official and personal use including the Software Store & downloads.
Available to studentsNot available to faculty Not available to staff

Is your computer slow? Virus infected? Won't turn on? Bring it to our walk-in center where we can perform many general computer repairs to get your computer back to up and running.
Not available to students Available to facultyAvailable to staff

Windows Software Update Services

Training & Documentation


Learn how to allow pop-ups in Internet Explorer 9, Firefox, Safari, and Google Chrome.


How to set compatibility mode in Internet Explorer to work with NAU websites.


These are the system requirements from Microsoft for home computers to run Microsoft software.


These are the system requirements from Microsoft for home computers to run Microsoft software.


Instructions for setting up Sophos Anti-Virus on a home or personal computer. Includes scheduling virus scans and scanning for spyware.


How to use the new Microsoft Exchange Unified Messaging Voicemail feature.