Telephone Services for Resident Students
Answering machines may be used on telephone lines in residence halls. Some answering machines will not work properly when off-campus calls are received.
Call Telephone Support at x3-7474 for help.
The call waiting
feature is available on all residence hall telephones.
To have call waiting added or removed, call Telephone Support
Call Waiting Instructions
- When the second call "beeps" , press the switch hook.
- The word "enter" will be repeated three times.
- Press *4.
- Hold down or place the handset on the switch hook.
- The second call will ring in;
To alternate between calls, repeat
Harassing, Obscene or Threatening Calls
You should contact
the NAU Police Department at x3-3611, and file a report.
The Police will order a trace on your phone line if necessary.
Telephone Support can only connect a trace when ordered to do so by the Police
Department. Results of the trace will only be provided to NAU
Police Department officials.
The NAU Police Department has safety tips and videos on how to handle and report harassing telephone calls. Visit their site for complete information.
Long Distance Calling
All students need to use their personal cell
phone, calling card or call collect for all long distance service.
Non-Published StatusYou may have your address and
telephone number unlisted with the University. To do so,
go to Louie and log into your portfolio. When you leave the university,
you should remove the unlisted status so that your information
can be released.
Television Cable RepairCall Residence Life
Telephone Line Repair Procedures
Telephone line is dead or you are getting static on the line
Following are the steps to be taken if you are experiencing
trouble with the telephone line in your residence hall:
- You are responsible
for obtaining new equipment if the problem is with your telephone set.
- If you verify your telephone set is functional, call Telephone Support at 3-7474 to report the problem. The report will be given
to a repair technician for resolution.
Telephone Number ChangeYour residence hall staff will
submit an on-line ITS ServiceNow ticket requesting the telephone
number change. Once the ServiceNow ticket is received, the new telephone
number will be called to the hall staff who submitted the request.
VoicemailCampus voice mail is NOT available for student phone service.
Aastra Phone Services for NAU Traditional Phone Users.