SafeConnect: Need to Update or Install an Antivirus Program?

Please note: If you have an anti-virus that is not on the SafeConnect supported AV list, you will need to uninstall it and install a supported AV (see Sophos below).

Need to install and antivirus

If your access is being blocked because an antivirus program is not installed on your computer, you will need to install one. NAU requires that most Windows computers connected to the network have an antivirus program installed, running, and updated. Windows 8 comes pre-installed with an antivirus program and a second antivirus program is optional. NAU provides an antivirus to students for free should you wish to use it: Sophos.

Before installing Sophos, please remove all other antivirus programs (if you have any installed) from your computer. Go to Start > Control Panel > Programs and Features. Scroll down to your current antivirus program and remove it. Once the antivirus is gone, download Sophos from the link above and then run it to install it. The purple Sophos shield will appear in the lower right hand corner of your screen (by the clock) when it has successfully installed.

Once that is done, try accessing the internet again. You may need to restart your computer to gain access to the internet.


Need to update an antivirus

If you are getting your access removed because your antivirus program is not fully updated, you will need to update your antivirus software to get internet access. Open your antivirus console and go to the update option to update your antivirus. If you pay for an antivirus subscription, you will need to have a valid, active subscription in order to be given network access. Once your antivirus is updated, restart your computer and try accessing the internet again.

But I have a supported AV and it's fully updated...What do I do?

If this is happening to you, please try restarting your computer. If the issue is still not resolved, bring your computer to our walk-in center so that we can examine your computer and make sure everything is working properly.

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Related Services

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ResNet, or Residential Network, provides a high-speed Ethernet and wireless connections to every student living in the residence halls of Northern Arizona University.
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Information about the wireless system in the Residence Halls.

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Training & Documentation


How to connect to the ResNet network in your residence hall room.


Instructions on how to connect to the ResNet wireless network using the Windows 8 operating system.


Instructions on how to enable Windows Automatic Updates on your Windows PC.


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