Bb Learn FAQ's
Where are my classes? Why don't they show up in Bb Learn?
If you are having trouble viewing your classes and/or they are not
showing up when you log into Bb Learn, they may be hidden or the class itself
may not have started yet. To make your class viewable, click the gear button
in the top right hand corner of the My Courses module in Bb
Learn and select the classes you wish to unhide. For more help see Accessing Your Courses.
My teacher said to click a link “on the left,” but there aren’t any links over there. Where are they?
There are two ways to
hide/unhide the left course navigation pane when inside a course on Bb Learn.
- If there is no course
navigation pane at all (meaning there is nothing to the left of the course home
section) the course navigation pane has most likely been hidden. To make this
viewable again click on the arrow pointing toward the course home page on the
left side to show the navigation pane.
- If there is a grayish bar
located to the left of the course home page in the top corner, then the course
navigation pane has been collapsed. To expand that pane to its original size,
click on the set of double downward facing arrows in the left most part of the
For more information and
detailed help see Adjusting Modules and the Navigation Pane in Bb Learn.
A video file, audio file, reading assignment, link, or some other course material isn’t working. What do I do?
- First try to clear your browser’s
- If clearing the cache did not work, check and
make sure your software is all up to date (Java,
Flash, QuickTime, Adobe Reader) and that you are using a supported
browser (try switching browsers).
- If it still isn’t working contact the Student Technology Center.
What software do I need on my computer to make sure Bb Learn will work?
In order to ensure that Bb Learn and all of its
functions will run on your computer, there are a few things that must initially
- First you need an appropriate browser: some of
which include Firefox, Safari, and Internet Explorer. For installations and a
list of supported browsers, see Web
- There are specific plug-ins that are required for
some Bb Learn functions like Java, Flash, QuickTime and Adobe
Reader. For more information on how the absence of these features may
affect your Bb Learn, see Getting
Started – Software Requirements.
- To be able to view some assignments or links for
your classes, you will also need to allow pop-ups. Each browser is different.
To learn how to enable pop-ups in Internet Explorer, Firefox, Safari, or Google
Chrome see Allow Pop-Ups in Web
- Lastly, you may need access to the Virtual
Private Network (VPN). The VPN allows you to connect to the NAU network from a
non-NAU Internet Service Provider (ISP) so that you can have access to services only
provided on the NAU network. For more information and steps to configure your
computer or mobile devise see our VPN page.
How do I submit an assignment (with or without an attachment)?
- To submit a document in Bb Learn first open up
the assignment designated by the instructor. Under the text box window there is
the capability to attach a file. Select the Browse
My Computer button, your document, select open, and then submit.
- In the case of inserting text into an assignment
text box, it is strongly recommended you first type your assignment in a text
editor such as Microsoft Word and then copy and paste it into the text field
within Bb Learn, and then select submit. However, you may also type your assignment
directly into the text box and select submit.
- For more detailed information on submitting
assignments see How to
Upload or Attach in Bb Learn or watch the
following video on Submitting
*For additional help, visit the tutorials
located on Lynda.com.
How do I create a discussion post or reply?
To create a discussion post/reply, simply log into Bb Learn. From your
homepage select the course that you want to create your discussion in. You will either see a discussion board link
on the left hand side of the screen inside the course navigation pane, or a
tools link. Select discussion if it is there and create a thread or open one
and respond to it. If there is not a discussion link, select tools and scroll
to find the discussion board icon.
If you have a discussion board link from your instructor, select it and
create a thread or post by choosing the desired discussion. For more information on creating or replying
to a discussion post, click here.
What do I do if I have a problem while taking my quiz/test?
below are a few problems you might encounter while taking a test in Bb Learn:
- The Internet connection dropped.
- The browser was refreshed.
- Your browser timed out due to
inactivity. Bb Learn has a security setting that logs you out
if it doesn't receive any input for a period of time. That period of time is
different from school to school.
following tips can help you avoid this issue in the future:
- Save often!
- Do not refresh the browser page.
- Do not close the browser window
- Do not click the browser's back button.
- If possible, write out the text in an
external application and then paste it into Bb Learn. Working offline
ensures that your work in progress will not be lost by internet malfunctions.
- Save your work in progress. Saving often helps avoid any browser timeout
I have a Mac and can’t view PDF reading materials in Bb Learn. How do I fix that?If you
are having problems viewing PDF’s as a Mac user, you will need the Schubert|it Plugin.
I am receiving an error that says “Access Denied” when I click on a link or video in my course. How do I fix that?
- If you
are unable to access a link/video in a certain course this could mean that it
was not authorized properly by your professor. If you cannot access an item
make sure to contact your professor ASAP.
- If this
still does not resolve the problem, contact the STC.
My professor keeps referring to an “Elluminate session” for our course, but I can’t find Elluminate anywhere. How do I get into that?
- If your
professor is referring to an “Elluminate session” the name has recently changed
should be able to access Collaborate from your tools menu to the left on your
Bb Learn home page under Blackboard Collaborate.
- You can
also access it within your course by clicking on a course under My Courses,
selecting on tools in the left hand course navigation pane, and then by
clicking on the “Collaboration” icon.
information on Collaborate can be found here.
*Note: a Java plug-in is required to use
Blackboard Learn is NAU's online Learning Management System, the destination for NAU's online classes and online resources for in-person classes.