Common Collaborate Problems and Solutions

Collaborate is a web conferencing program that allows professors to hold class, office hours, and meetings online.

If you are having trouble getting into Collaborate or Collaborate is not functioning correctly, try these things:

    • Try a different browser. Firefox from Mozilla tends to work a little bit better with Collaborate then Internet Explorer does.
    • Collaborate relies on a program called Java, so uninstall all versions of Java or J2SE and then install the newest version. It can also help to clear the Java cache (Windows Mac).
    • If the session requires a password, that can sometimes indicate that you need to access the session through BbLearn. Go to BbLearn and locate the session in your appropriate course. If the session is not there in BbLearn, then you will need to contact your instructor or whoever set the session up to get the password.

Problems Accessing Collaborate from Within BbLearn

Some instructors choose to run a Collaborate session inside of BbLearn. If this is the case in your class, when you login to BbLearn and click on the Collaborate link, you should be logged into Collaborate automatically. However, sometimes you might see the entire list of Collaborate sessions for all classes or nothing at all. To fix this please try the steps below:

Students using Firefox:

  • Go to Tools > Options 
  • Then select the Privacy tab.
  • Make sure that "Remember history" is selected.
  • Close all of your browser windows and login again.
  • Now when you see the 'Schedule Page', it should only have Collaborate sessions specific to this course section.

Students using Internet Explorer:

  • Go to Tools (or the Gear icon) > InternetOptions 
  • Select the Privacy tab.
  • Select the Sites button.
  • In the "Address of website" field, type "*"
  • Press the Allow button
  • Press OK 
  • Press OK 
  • Close all of your browser windows and login again.
  • Now when you see the 'Schedule Page', it should only have Collaborate sessions specific to this course section.

If you are having trouble with your audio, try these things:

    • Make sure the microphone and speakers are plugged in properly and that the volume is turned up and not muted. Windows Volume controls are located in the lower right hand corner of your screen by your time display. Mac Volume controls are located in the upper right hand corner of the screen by your time display. Individual speakers and microphones might have their own volume control switches, so be sure that those are not turned low or muted.
      • Collaborate also has some volume controls that you might need to adjust. They are located on the left side once you get into the session.
    • If it is a USB microphone, it may require software that you will need to download from the manufacturer's website.
    • If all that is working properly, you can try the Audio Setup Wizard from within the Collaborate course. This is located under Tools > Audio once you are in the Collaborate session.

  For additional help you can see this FAQ page from the E-Learning Center.


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