HRM Ambassadors and Concierges

At the School of Hotel and Restaurant Management, we live our values. We want students to be engaged in the spirit of hospitality from their earliest days. We invite any interested student to become an HRM Concierge – even as a first year student! As the students gain experience, they are invited to apply to be an HRM Ambassador.

HRM Concierges

Our Concierge program introduces students to the front-line of hospitality.  Students volunteer to work any number of hours at the School’s front desk. Students will answer phones, greet guests, answer questions, and give tours of our facility. Students will earn work hours toward their 1,200 required hours for their volunteer time at our front desk.

HRM Ambassadors

More experienced students are invited to apply to serve as HRM Ambassadors. The HRM Ambassadors act as liaisons between the School of Hotel and Restaurant Management and current and prospective students and their parents. They help train the Concierges and work on special projects for the School.

HRM Student Ambassadors are available for HRM students to use as a resource, assisting them with various aspects of their experiences at HRM such as class overrides, scholarship paperwork, and more. Ambassadors provide information and advice to continuing and prospective students and other visitors about HRM courses, HRM faculty, and HRM degree and certificate programs. Ambassadors help facilitate the Pathways events, Fireside Chats, and Discover NAU events. They escort prospective students and other visitors on building tours, help plan events like the hospitality career fair, and are the voice of students in HRM.