HRM Ambassadors and Concierges
At the School of Hotel and Restaurant Management, we live our values. We want students to be engaged in the spirit of hospitality from their earliest days. We invite any interested student to become an HRM Concierge – even as a first year student! As the students gain experience, they are invited to apply to be an HRM Ambassador.
Our Concierge program introduces students to the front-line of hospitality. Students volunteer to work any number of hours at the School’s front desk. Students will answer phones, greet guests, answer questions, and give tours of our facility. Students will earn work hours toward their 1,200 required hours for their volunteer time at our front desk.
Addison Accordion Closed
My name is Addison and I am currently a Freshman this year. I am an honors student with a major in Hotel and Restaurant Management. I plan to work towards getting my interior design certificate as well as a few others. My future goal is to one day work for the Walt Disney World Company and design one of their resorts. I also, would love to remodel old buildings and turn them into fun, and eclectic boutique hotels.
Lacey Accordion Closed
My name is Lacey. I am a freshman year honors student with a major in Hotel and Restaurant Management. I’m from Temecula, California and my hobbies include horseback riding, traveling, and listening to music. My goal for the future is to graduate with a Hotel and Restaurant Management Major with a certificate in Hospitality Marketing and Sales to become a Sales and Marketing Director for a hotel.
Mikayla Accordion Closed
Hello, my name is Mikayla. I was born and raised in Phoenix, AZ. I am a sophomore pursuing a major in Hotel & Restaurant Management with certificates event planning and restaurant management.
I grew up in the hospitality industry having a few close family members working at various hotels. Starting at a young age, I developed a passion for hotels. I enjoyed seeing all the different kind of people who stay at hotels. My first hotel job came after my senior year of high school. I work at a hotel in Phoenix as a front desk associate. I love meeting new people and continually restoring my love for hospitality. I originally came to NAU with a different major, but once I took my first hospitality class I knew I wanted to make hospitality my major and my career. I am very active on campus being a spirit coordinator for the 7000’s, a part of Louie’s Cupboard, Student Philanthropy Council, and Bowling Jacks. In my free time I love to bake. My favorite thing to bake is cakes which I have won a few blue ribbons baking in state fair competitions. I am so excited to be a part of the HRM Concierge program and look forward to a wonderful year.
Sarah Accordion Closed
Hello there, my name is Sarah and I am a proud HRM Concierge. I am currently a freshman at Northern Arizona University working towards achieving my Bachelors degree in Hotel and Restaurant Management with a certificate in Event Planning and a minor in Photography. Before attending NAU I lived in Scottsdale, Arizona where I graduated from Horizon High School. I have worked in the restaurant business for 2 years and did swim instructing for 8 months. My goal once I get out of college is to become an International Event Coordinator for Hotels.
I love to give everyone a once in a lifetime experience and working with such dedicated people makes it worthwhile. I have always known I have wanted to travel the world and meet many diverse people that I felt gravitated into hospitality and I couldn’t be happier with my choice! This is my home away from home because everyone in this field wants to be connected and watch you achieve your goals. Please don’t hesitate to send me an email if you have any questions or would like to make a friend- look for me at the front desk!
Selena Accordion Closed
Hi, my name is Selena and I’m from Los Banos, CA. I’m currently a sophomore here at Northern Arizona University. I’m majoring in Hotel and Restaurant Management and I am looking into getting a few certificates as well. This will be my first year working as an HRM concierge and I’m excited to help students out in any way that I can.
More experienced students are invited to apply to serve as HRM Ambassadors. The HRM Ambassadors act as liaisons between the School of Hotel and Restaurant Management and current and prospective students and their parents. They help train the Concierges and work on special projects for the School.
HRM Student Ambassadors are available for HRM students to use as a resource, assisting them with various aspects of their experiences at HRM such as class overrides, scholarship paperwork, and more. Ambassadors provide information and advice to continuing and prospective students and other visitors about HRM courses, HRM faculty, and HRM degree and certificate programs. Ambassadors help facilitate the Pathways events, Fireside Chats, and Discover NAU events. They escort prospective students and other visitors on building tours, help plan events like the hospitality career fair, and are the voice of students in HRM.
Our Ambassadors are an enthusiastic group who want to help make your HRM experience a great one. Learn a little more about each of our Ambassadors in their bios below.
Lindsey Accordion Closed
Hello HRM Students! I am Lindsey and I am majoring in Hotel and Restaurant Management with a minor in Business. I am working towards two certificates one of which is in Event Planning and the other is in Hotel Management. I am Senior this year graduating in Spring of 2019. This year will be my second year working with the ambassador and concierge team. I love working with my fellow students in making everyone feel comfortable and confident as they walk through our building!
I chose to come to NAU because of the hospitality program. Everyone was very welcoming and wants the best for their students and I really value that. I am an active member in a Greek Life fraternity on campus, Chi Omega where I am the Alumna Director. I am also the Special Events Coordinator for the Associated Students of Northern Arizona University (ASNAU) here on campus. I like to be involved and grow as a professional, and NAU and HRM have lots of opportunity for leadership growth. I am pursuing a career in Resort Management. My goal after graduation is to get into a company that has great values and has a manager-in-training program.
I am excited for this position and cannot wait to work with faculty, students, and industry professionals. If you have any questions or comments, feel free to reach any one of us Ambassadors at HRM.Ambassadors@nau.edu and we will be happy to assist you! Our office is in the HRM building at the front desk so come and introduce yourself and say hi!
Office Hours for Fall 2018: Wednesday, 9:30 – 12:30 PM | Thursday, 11:00 – 2:00 PM
Mel Accordion Closed
My name is Melisa and I am so excited to be one of your School of Hotel and Restaurant Management Ambassadors for the second year in a row! I am majoring in HRM, minoring in Spanish, and receiving a certificate in International Tourism. I hope to one day become a Cruise Ship Director on a big cruise line. I am the Vice President of the National Association for Catering and Events, a Sociology 101 TA, and a part-time DJ Assistant on the side! Since I am so involved, it is my goal to have all of our HRM students find something they are passionate about to get involved with! If you have any questions please feel free to reach out to me!
Stephanie Accordion Closed
Hello HRM Students! My name is Stephanie and I look forward to representing HRM as a Student Ambassador this year. I am a Junior working on earning my degree in Hotel and Restaurant Management, with a minor in Business, and certificates in Hotel Management, Restaurant Management, and Event Planning.
I was born and raised in Copenhagen, Denmark and moved to Phoenix, Arizona at 8 years old. Growing up in Europe exposed me to many different people and cultures. I believe this exposure has helped me grow both as a person, as well as a hospitality student. At 15 years old, I started my first job as a hostess for a local sports bar in Scottsdale. Almost immediately, I realized I loved helping customers and giving guests the best experience possible. Afterward, I was hired by Starbucks where I broadened my hospitality skills over the course of 2 years. Even though I worked my butt off at Starbucks, I worked even harder on my school work, allowing me to finish high school a year early.
While touring the city I fell in love with the small-town feel of Flagstaff because it would occasionally remind me of the town I grew up in. I started my freshman year undecided, but after spending a few days in HA100, I knew I wanted to work hospitality industry. My first semester of college was a scary, yet exciting shock for me because I came to realize how many opportunities I had to get involved in HRM. I began going to Pathways and loving what I was learning in my classes. I decided to get even more involved the following semester by pledging and joining Delta Sigma Pi, a business Fraternity, and applying to become a teacher’s assistant for ISM120. The close friendships and connections I made through these outlets will last a lifetime and help shape the professional I want to be. I am now a member of five organizations here on campus: The National Association for Catering and Events (NACE), Delta Sigma Pi (DSP), The Hospitality Discovery Club, Future Business Women of America (FBWA), and the Business Leadership Program through FCB.
It’s an honor to be a HRM Student Ambassador this year, where I hope to advise you all on your journey at NAU. It is my mission to help new students get as much out of their University experience as they can, and take advantage of every opportunity that comes their way. I am excited to help you achieve your professional and personal goals throughout this next year! Feel free to stop by the front desk or email HRM.Ambassadors@nau.edu.
Office hours for Fall 2018: Monday, 9:30 – 11:30 p.m. | Wednesday, 9:30 – 12:30 p.m. | Friday, 12:45 – 2 p.m.