Support Services, located in Room 229 in The W. A Franke College of Business, is here to provide first-rate customer support to faculty and staff while offering student workers with employment that teaches business operations, collaboration,and team building skills that can be translated into future careers.
Photocopying Accordion Closed
Support Services has a self-serve machine for faculty and staff (located in Support Services) as well as a coin-operated machine for students (located in the hall outside Room 229). We also provide a full service copy center. To submit work for copy, simply fill out a request form. There are three kinds of request forms to facilitate your order.
A packet request is used for Instructor notes, Homework packets, etc. These are submitted before the semester begins and are to be purchased by students within the Support Services office.
An exam request accompanies exam materials. To ensure security, exams must be delivered to Support Services or e-mailed directly to firstname.lastname@example.org. Please call to confirm the receipt, 928-523-7349. Exam materials are logged in and out and securely locked when not being copied or proofed.
Support Services offers several options to improve the presentation of your work. A variety of copy paper colors are available as well as pre-punched 3-hole white paper. We also carry transparencies. Any job can be bound with a comb. The covers can be cardstock, vinyl, or linen. For assistance in enhancing your presentations, please ask a support services staff member.
Supplies Accordion Closed
For your convenience a listing of our general inventory is provided below. If there is an item you require that is not listed, please email FCBSS@nau.edu or visit room 229 for purchase requesting. Most of these items are available for sale to FCB students at a reasonable cost.
- Envelopes (letter and business reply)
- Envelopes-Special invitation
- Letterhead (24 pound)
- (5×8, 10×13, 12×15)
- Index cards-Ruled (5×8, 4×6, 3×5)
- Pads-Legal (white and yellow)
- Post-its (small, medium, large)
- Highlighters (various colors)
- Markers (black, green, red, etc.)
- Pens-Permanent (green, blue, black, red)
- Pens-White board
File cabinet supplies
- File Folders (colored and manila)
- Hanging folders
- Labels-Dot Coding (various colors)
- Labels-File folder (various colors)
- Labels-NAU mailing
- Tabs (colored and clear)
General desk supplies
- Clips-Binder (small, medium, and large)
- Clips-Paper (large and small)/dispensers
- Glue (Elmers, glue stick, Krazy, rubber cement)
- Letter Openers
- Liquid Tape
- Paper puncher
- Pencil sharpeners
- Rubber bands (various sizes)
- Flip chart
- Tape (masking, double-sided, duct, mailing, standard, electrical)
- Tape containers
- Thumb tacks/ push pins
Cartridges & toners
- All printers
- Various sizes and colors
- Dividers (5 and 8, clear and colored)
- Spiral combs (various colors and sizes)
- Spiral covers (various colors)
- Surebind (various colors)
- Paper-Cardstock (various colors)
- Paper-Copy (various colors)
- Paper-Resume (textured)
- Tape measure
Mail services Accordion Closed
NAU Mail (incoming and outgoing) is scheduled once daily by the University postal services. For your convenience, there is a mail slot on the Mailbox System (Room 229) for after hours drop off.
NAU Postal Services is scheduled to pick-up and deliver mail between 11:30 – 12:00 PM. Please bring your outgoing mail to Support Services by 11:00 AM for same day pick up.
Any mail brought to Support Services after mail pick up will go out the next morning.
Stamped personal mail is acceptable.
Support Services carries NAU-FCB mailing labels; just complete label with your area org on the return address.
To properly address mail to Faculty and Staff:
[First Name] [Last Name] Department Name
Department’s PO Box To Properly address mail for U.S. Postal Service:
Capitalize everything using plain block letters or sans serif typeface. Helvetica, Courier new, OCR, Arial, and Franklin Gothic are all acceptable fonts. Omit all punctuation except the hyphen in the zip+4 code. Use abbreviations whenever possible. Clear spaces are needed between words and lines. These steps not only improve the speed and accuracy of delivery but help the college save money on postage.
NAME OF RECIPIENT
POST OFFICE STATE ZIP-4
Scantron grading Accordion Closed
Support Services has a Scantron grading machine for your convenience. Please submit the Scantron test form.
Multiple choice questions are from A to E. We can process multiple versions. Please instruct the students to indicate which version they are completing using the Special Codes section.
In addition, we can process multiple values assigned to each range of questions. There are several reports available for grading. Please consult the Support Services staff for the one that best suits your needs.
Equipment Checkout Accordion Closed
Laptop Carts are available for checkout when necessary in classes for exams or special projects. There are 3 different carts, two that hold 16 laptops and one that holds 30. You can reserve laptop carts as far out as you know when they will be needed. To reserve a cart, email FCBSS@nau.edu
Webcams and Presentation Clickers can be checked out to faculty for short-term or long-term use. Please see the Support Services office, room 229, for more information or to check one out.
There are several Calculator Bins that can be checked out by faculty for students. They are first-come-first-serve, however, you can retrieve the bin as far out as a day in advance to ensure you have what you need.
Other services Accordion Closed
Support Services staff are available for some word processing projects related to coursework as well as mailings for the college. This includes stuffing envelopes in preparation for the mailing. Just ask us for more details.
- Clean & fill copiers
- Clean & stock labs
- Receive shipments
- Bulk mail
- Clean white boards
- Stock paper supplies at Faculty Printers
- Student Name Tags
- Event Support
Class Packet Purchases Accordion Closed
Each semester, there will be Class packets for purchase for many classes including ACC 255, FIN 340, ECO 285, and more. Your instructor will have more information regarding their packets and whether it is required of you to be successful in their classes.
Printing and Copying Accordion Closed
Resume Printing: Resume printing is available at 5 copies for $1. We provide both white and ivory resume paper, along with color or B&W printing
There are student labs and printers located on most floors of the Building. If you are having any issues with these printers, please see our office for assistance. We also provide copying and printing services for Projects and special requests, including lamination, binding, legal-size paper, and more. Please see the Items and Services section for pricing
Lost and Found Accordion Closed
The Support Services office, room 229, is the hub of all lost and found for the building. We hold your items for 2 weeks after receiving them before they are turned over to NAUPD
Equipment Checkout Accordion Closed
Calculators and Laptops are available to checkout for exams or class. Please have your NAU ID or Driver’s License to check these out.