Contact the International Orientation Team
Helpful Orientation Links
International Student Orientation
We’re so excited you are planning to join us at Northern Arizona University! International student orientation is the first step on your NAU adventure. We will be offering orientation support for international students no matter your enrollment situation.
- Students taking online classes will participate in a virtual orientation on Monday, January 4th.
- Students traveling to our Flagstaff Mountain Campus for in-person classes will participate in international student orientation January 5-8.
Please make time to review our Frequently Asked Questions resource below for more helpful information. You can also reach out to us directly at firstname.lastname@example.org. We’re happy to help and looking forward to having you join the Lumberjack family!
Orientation for Flagstaff Mountain Campus Students
Do I need to sign up for international student orientation? Accordion Closed
Yes. Any student who has secured a student visa and made travel arrangements to come to the United States is asked to notify the Center for International Education at email@example.com about their travel arrangements. This will allow us to better help you with your arrival and getting settled in at NAU.
Important Note – This is only required for international students who plan to attend in-person classes at our Flagstaff mountain campus. Online students do not need to register for orientation.
What date should I plan to arrive at NAU? Accordion Closed
New international students should plan to arrive at NAU according to the schedule below:
- 1st Year Freshman Students – Arrive by Monday, January 4th. Orientation will take place on Tuesday, January 5th.
- Undergraduate Transfer Students – Arrive by Monday, January 4th. Orientation will take place on Tuesday, January 5th.
- Exchange Students – Arrive by Tuesday, January 4th. Orientation will take place on Wednesday, January 6th.
- Graduate Students – Arrive by Wednesday, January 6th. Orientation will take place on Thursday, January 7th.
Where will orientation be held? Accordion Closed
More information about international student orientation will be available at a later date.
What steps should I take before I arrive at NAU for orientation? Accordion Closed
All students planning to attend in-person classes at the Flagstaff mountain campus should complete the different steps on the Admitted Student Checklist. Those include:
- Activate your LOUIE student account
- Submit a Housing Application
- Obtain a Student Visa
- Submit a Photo for your JacksCard
- Submit your MMR Immunization Records
- Submit your iNAU Immigration Documents
Is there an emergency contact number available to me? Accordion Closed
Yes. Please use the numbers below to be connected directly to the Center for International Education if you experience an emergency during your travel to NAU for international student orientation.
Medical Emergency When Located Inside the United States: Dial 911
Non-Medical Emergency When Located Inside the United States: Dial 1-800-285-3943
Emergency When Located Outside the United States: Dial 1-602-234-9105
Orientation for Online Students
I will be taking online classes. Will there be an orientation for me? Accordion Closed
Yes. Orientation for online students will be available. We will share content with you electronically including:
- BB Learn Tutorial (How to Access your NAU Classes)
- NAU LOUIE Account (How to Pay NAU Tuition & Fees)
- Academic Success (NAU Academic Resources & Academic Integrity)
When do classes start at NAU? Accordion Closed
Classes for the Spring 2021 semester (both in-person and online) begin on Monday, January 11th.
How do I apply for a student visa to come to the United States? Accordion Closed
Admitted international students should follow these steps in order to pay the SEVIS fee and apply for a U.S. student visa. We do not recommend that you pay the SEVIS fee until you have confirmed you are able to schedule a visa appointment at the nearest U.S. Consulate or Embassy.
Can I arrive late if I receive a student visa after the start of classes? Accordion Closed
Please reach out to us at firstname.lastname@example.org to discuss a potential late arrival to campus.
When can I move into my NAU residence hall? Accordion Closed
Information about move-in to NAU dormitories will be available at a later date.
Move in can take place at any time of the day or night. You must schedule your move-in appointment with NAU Residence Life after receiving your housing placement. Questions about your NAU housing application or room assignment can be sent to email@example.com.
What if I arrive in the middle of the night and the dormitory’s doors are locked? Accordion Closed
We recommend that you try to arrange your travel so that you can arrive in Flagstaff during the day. However, we absolutely understand that travel delays can happen. There is always a NAU staff member working at the dormitories ready to welcome newly arriving students during orientation. If the doors are locked, you should use the yellow phone at the front doors of the building in order to call the front desk so that a staff member can let you inside and help you find your room.
I am living in the International House (Campus Heights). Where do I go for check-in? Accordion Closed
Students living in the International House (Campus Heights) should report to McKay Village office for check-in and to receive their keys. McKay Village (9 W. University Dr.) is located next door to Campus Heights.
Do I need my JacksCard student id to move into my NAU residence hall? Accordion Closed
International students can move into their NAU residence hall with their passports, and do not need their JacksCard for initial arrival. Your JacksCard will be available for pick up at the International Pavilion during orientation.
Are bed linens provided by NAU residence halls? Accordion Closed
Bedding is not provided by NAU residence halls. International students should consider bringing bed linens (sheet, pillow, blanket, etc.) with them or purchase them shortly after arrival.
Travel to NAU
How do you recommend that I travel to Flagstaff? Accordion Closed
The most convenient way to travel to Flagstaff is to fly directly to Flagstaff Pulliam Airport. There are daily non-stop flights to Flagstaff from Denver (DEN), Dallas (DFW), and and Phoenix (PHX).
Alternatively, you may choose to fly to Phoenix and then rent a car or book and drive yourself. Groome Transportation offers daily shuttles from Phoenix Sky Harbor Airport to Flagstaff with an on-campus drop off near the Health & Learning Center.
Can the Center for International Education (CIE) pick me up at the airport? Accordion Closed
CIE will be providing a free airport shuttle to NAU campus dormitories for all arriving flights at Flagstaff Pulliam Airport January 4-8. Please email us at firstname.lastname@example.org with a screenshot of your flight reservation to signup for this free service. We will pick you up at baggage claim and provide transportation directly to you NAU dormitory. We are unable to provide transportation from the Phoenix airport.
Health & Safety
What precautions should I take during international travel to NAU? Accordion Closed
We strongly encourage all students to take proper steps to ensure their health and safety when traveling to the United States by wearing a face mask during all international travel, washing hands frequently, and maintaining social-distancing when possible.
Will I be required to quarantine or isolate after my international travel to NAU? Accordion Closed
On July 24, NAU announced that COVID-19 testing is required for students residing in campus housing and is strongly encouraged for those students residing off-campus. If you are living in a campus dormitory, the Center for International Education will help you schedule a COVID-19 test during orientation to satisfy this requirement. If you are able to obtain a test prior to your arrival at NAU, please ensure your test results are in English.
You may be required to stay in a temporary campus dormitory designated for quarantine while you await a negative test result. This situation is fluid and is subject to change. The Center for International Education is working hard to make all necessary arrangements to ensure that newly arrived students’ needs are taken care of and your health and safety remains our #1 priority. More information about NAU COVID 19 testing requirements are available here.
What is the COVID-19 situation in Flagstaff? Accordion Closed
What precautions will NAU take with international student orientation to keep everyone healthy and safe? Accordion Closed
All staff will wear face masks at all times when interacting with students. We will require that all arriving students do the same, and self-monitor themselves for any COVID-19 symptoms. A temperature screening will be required before entering the Center for International Education or the International Pavilion.
Additionally, participation in international student orientation will be virtual so that students can gain valuable information about NAU while monitoring themselves for any symptoms after international travel.
Will NAU provide me with a face mask or hand sanitizer? Accordion Closed
Yes. CIE will have face masks and hand sanitizer available for students at orientation.