When you become a member of Campus Recreation, you gain more than just access to our outstanding facilities. You become part of a thriving community of like-minded individuals who embrace a top-notch wellness experience, all within a facility that feels like home. Discover the countless benefits of being a member of Campus Recreation below. Don’t miss out on the latest events and activities—follow us on social media to stay in the loop.
928-523-1733
Memberservices@nau.edu
Options for visiting our facilities
Dropping by for the day or visiting Flagstaff for a few weeks? Campus Recreation has short-term options for the NAU and Flagstaff community. View these options on our online portal under the “day pass” or “multi-visit pass” icons. Please note that our facility does not allow minors except during approved events.
Recreation center passes
Additional membership benefits
As a member of the Recreation Center, you have exclusive access to the South Campus Recreation Complex and Observatory Field Complex. In addition, you can enjoy benefits such as towel service, borrowing fitness and sports equipment, joining group fitness classes, and attending special events organized by Campus Recreation, all at no extra charge. Please note that entry to the Recreation Center requires a valid JacksCard or Campus Recreation-issued ID card.
Refund and cancellation policies
Refund policy
All sales are considered final. There are no refunds, cancellations, or exchanges. Additionally, NAU Campus Recreation reserves the right to refuse admittance to or eject any person whose conduct is deemed to be disorderly without refunding any portion of their membership, program, or service purchase.
Cancellation policy
If a program is canceled or rescheduled by NAU Campus Recreation due to unforeseen circumstances, customers are eligible for full refunds. Examples of such circumstances can include, but are not limited to, inclement weather or other natural disasters, pandemic closures, low enrollment, etc.
To best serve our customers, Campus Recreation may also provide the option to transfer enrollment to a future program. This option will be explored on a case-by-case basis and will be communicated to eligible customers. Any future program credit must be used within the same fiscal year.
Request for exception
The refund request form is for those seeking an exception to NAU Campus Recreation policy regarding refunds. Refunds may be permitted at the discretion of Campus Recreation staff under extenuating circumstances. You must provide a comprehensive explanation to be considered for a refund. All communication regarding the refund request, including any financial implications and the final decision, will be provided via email within ten business days. Approved refund requests are subject to a 20% administrative fee.
For purchases made by check or credit card, established university procedures are followed and processing may take 4–6 weeks. A check will be sent via mail.