Student employment – summer housing assistant

The Summer Housing Assistant role is a 24-39 hour/week position on average, including work on evenings, weekends and holidays. The actual number of hours worked per week will vary based on the occupancy and weekly needs of the summer residence halls. *NOTE: Due to the COVID-19 Pandemic, we cannot guarantee a minimum number of hours you will be scheduled each week.

The position is split into two specialties:

• Facilities Support
• Administrative Support

All students in this position will be cross trained in all tasks; all necessary training is provided. This is a physical labor position that includes lifting, moving, cleaning, etc. You will be asked to complete any/all of the tasks and responsibilities outlined below throughout the summer with or without reasonable accommodation. Qualified candidates will be able to conduct themselves in a legal, professional, and trustworthy manner due to card and key access to halls and/or student rooms.

Resident and guest services

• Work scheduled shifts at residence hall front desks
• Provide excellent customer service to residents/guests at all times
• Present a positive and professional image of NAU at all times, including upholding laws, policies, and procedures of the State of Arizona, Northern Arizona University, Housing and Residence Life
• Greet residents/guests and answer inquiries pertaining to hall services, directions, and Flagstaff area attractions
• Answer front desk phone and email; receive and deliver messages
• Complete desk tasks and update communication log
• Prepare materials including maps, rosters, information sheets, and bulletin boards
• Organize keys, name tags and lanyards for arriving guests, incoming residents and special group participants
• Enter and update data in StarRez housing information management system
• Facilitate check-in and check-out of summer session students, conference guests, and special programs
• Manage traffic flow, communicate with group leaders and guests, provide directional information and solve concerns that arise
• Provide contactless delivery to residents who may be in isolation or quarantine housing due to COVID-19

Operational Support

• Promote an atmosphere of exceptional customer service and role model professional and positive behavior
• Cross train into all duties and responsibilities of residence hall operational support, including but not limited to: inventory and case goods management, moving crew, extraction work team, conference support team, botany services, administrative support team, project management, staff recruitment and selection.
• Assist with training new staff including training documentation and provide constructive and critical feedback to trainee and supervisor.
• Inventory and maintain equipment and hall resources, including diagnostic evaluation of non-functioning equipment and repairing / rebuilding equipment.
• Work collaboratively with the CLC Coordinator, residence hall staff and residents regarding needs, concerns, and projects (current and upcoming).
• Execute projects with minimal supervision, high attention to detail and attentive organization.
• Understand and comply with policy in handling confidential and sensitive information.
• Follow through with tasks or duties as assigned by supervisor(s).
• Assist with management of the warehouse including annual inventory, property surplus pick-ups, e-recycling.
• Support special projects that arise in Housing and Residence Life.

Room readiness and building preparation

• Prepare halls for room turnover at beginning of each summer session
• Conduct detailed team walkthroughs of every NAU residence hall to assess and report building-wide facility needs in preparation for fall opening
• Assist with various HRL projects, including but not limited to: loading and unloading furniture, furniture assembly, and, submitting work orders
• Lower/raise lofted beds as needed
• Turn over rooms in between each check-in/out, including cleaning and dusting; empting wastebaskets; sweeping and vacuuming
• Clean showers, sinks, toilets, floors, and mirrors in suite/apartment bathrooms
• Clean appliances, counters, storage areas and floors in apartment kitchens, laundry and living room areas
• Prepare residence hall rooms for Fall move-in, including working carpet extraction machines
• Make beds with clean linen (includes moving linen bundles of various weights up to 50 lbs. to and from the designated hall linen rooms). If applicable, remove and bundle used linen.
• Complete room inspection/inventory for each room before a group arrives and after the group departs
• Assess/report damages and submit maintenance/custodial needs after each group checks out
• Inspect public spaces to identify and submit custodial and maintenance concerns
• Set up meeting spaces including arranging tables and chairs, and re-setting furniture after meetings

On-call responsibilities

• Respond to emergencies and resident needs after-hours; including evenings, weekends and holidays
• Address resident/guest behavioral concerns, document incidents and notify supervisors
• Record designated information in on-call tracking log
• Adhere to on-call policies and guidelines
• Work with campus partners to provide support to students and guests, including: NAUPD, The Office of the Dean of Students, Housing and Residence Life Staff and others as needed
• Maintain confidentiality when addressing policy violations, only reporting information to professional staff members
• Complete building rounds, walking inside and outside of occupied halls and reporting any facilities concerns or policy violations

Training, attendance, and weekly scheduling

• Complete all online and in-person trainings
• Attend designated staff meetings and in-service training sessions as directed
• Regularly consult employee schedule, using Shiftboard website, for all assigned shift times, locations and shift changes; attend all scheduled shifts
• Check NAU email account at least once per day to stay up to date  on changes, updates and schedule adjustments
• Summer Housing Assistants may be scheduled anytime between 7am and 11pm, Monday through Sunday, with 24 hour response needed during on-call shifts.

• Strong public relations, customer service, interpersonal and communication skills
• Ability to work independently and as part of a team
• Flexibility and ability to handle potentially stressful situations
• Positive and professional attitude
• Attention to detail and strong organizational skills
• Ability to perform all tasks with or without accommodation (physical labor includes cleaning tasks listed above, moving linen bundles/equipment of various weight up to 50 lbs., and moving furniture/equipment)
• Ability to conduct themselves in a professional and trustworthy manner due to card and/or key access to student rooms

• NAU students or recent graduates only (certain conditions may apply if a recent graduate)
• A minimum 2.0 cumulative GPA is required for student employment
• Be in good standing as it relates to student conduct as outlined in the Student Code of Conduct. 
• Must be willing to cross train into all duties and responsibilities as listed above
• Must be willing/able to operate a variety of equipment in the performance of daily/weekly tasks.
• Must be able to successfully pass a background and fingerprint check (position is safety and security sensitive)

Employment dates

1. April 25, 2022 to August 29, 2022
   1. If hired as an CA, CLIP or CLOA for Fall 2022, contract can accommodate the start of training for those positions.
   2. Training will begin April 25th; will work around finals schedules as needed.

Remuneration

$12.99 per hour

On-campus housing provided in a traditional-style, suite-style or apartment-style hall 

• To be eligible for free housing, must serve in the on-call rotation and work at least 24 hours per week
• Note: Summer Housing Assistants may need to move at any time to a different residence hall for staff coverage or to accommodate facilities projects.

• The application is available beginning February 15th
• The priority deadline to apply is March 1st at 5:00 p.m.
• Interviews will be offered on a rolling basis to qualified candidates, be sure to check your NAU email for updates

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process, please contact the Equity and Access Office at 928-523-3312 or email at equityandaccess@nau.edu.