Student Assistance and NAU Cares

NAU Cares Mission

Many students unexpectedly face difficult times during college, including both personal and/or academic challenges, which can interfere with their college success. Whether it is something as simple as not being able to find one of your classes to something more personal like the loss of a loved one, NAU Cares is here to help. We are knowledgeable about the campus and community resources that can assist, and we are happy to listen to your experiences and help you understand your options and next-steps. This can include information about NAU policies and services, as well as general problem solving strategies, that may aid your situation. We strive for a culture of caring on campus, and that starts with you!

NAU Cares functions as a Student Assistance Program, and is housed within the Office of Student Life. As we work with Northern Arizona University students, staff, faculty, and parents, some of the situations we may provide connections to and resources for include:

  • Hospitalization
  • Medical emergencies or long-term illness
  • Death of a family member
  • Mental health concerns
  • Chronic conditions
  • Natural disasters - fire, flood, etc.

Student Assistance

We know that students may experience a variety of challenges during their college career. NAU Cares and the Office of Student Life are working together, along with campus and community partners, to be a central location that provides coordinated efforts to address the needs of students who struggle in such areas as psychological health, physical health, victimization, relationship issues, social adjustment, and academics. We do so through a variety of interventions, referrals, and follow up services.

Contact Student Assistance and NAU Cares

Office of Student Life
University Union, Room 104
Monday through Friday, 8:00 am - 5:00 pm
Call us:  (928) 523-5181


Our Staff Will...

Beyond Our Reach...

Help students arrange or connect with appropriate medical and/or mental health care

Providing mental health counseling or medical advice

Empower students to manage their academic, personal, and fiscal responsibilities

Specific advising related to academics, careers or financial aids

Monitor compliance with University behavioral expectations

Sharing personal student information with parents, faculty, or staff, unless health and safety concerns are present

Meet with and maintain contact with students to address needs

Represent students in legal situations or code of conduct violations, or serve as a hearing officer

Connect students with campus and community resources

Complete University forms on a student’s behalf

Educate the NAU campus community regarding student support services, policies, and procedures