Resolution and Compliance
NAU resolution process
Northern Arizona University is committed to providing a
valued learning experience for our students and we appreciate the opportunity
to enhance that experience. Should an issue be brought to our attention, NAU
will take appropriate action to seek resolution. Students are encouraged
to pursue our internal resolution process for any complaints before contacting
external state sources for resolution.
NAU students are encouraged to first speak to their faculty
member if they have an academic issue. If an issue cannot be resolved at that
level, a student may contact the academic department for information on how to
If the issue involves a dispute concerning a grade, there is
a policy to address grade appeals in the Student Handbook.
If the issue involves an allegation of academic dishonesty,
please review the appeal policy.
If an issue submitted to NAU by a student is unresolved and involves a complaint arising under State laws, an Arizona Board of Regents policy or any other matter, the student may contact the Arizona Board of Regents (in accordance with 75 Fed. Reg. 66865-66, Oct. 29, 2010), by visiting: ABOR sites or by submitting a request directly. A student may also call the ABOR office at 602-229-2511.
SARA Complaint Process
The Arizona SARA Council has jurisdiction over Arizona
SARA-approved institutions including NAU in relation to non-instructional
complaints. Instructional complaints, such as grade grievances, are not
reviewed by the Council and should not be submitted for review. Prior to
registering a non-instructional complaint with the Arizona SARA Council, the
student/complainant must complete NAU’s and the Arizona Board of Regent’s
complaint process, as listed above.
Non-instructional complaints may be submitted here. An NAU student who resides in a SARA state may also contact that state's SARA portal agency with a non-instructional complaint.
Other Resolution Options
Students have the right to contact higher education regulatory agencies or an accrediting agency contacts for specific issues.
For students who are residents
of states outside of Arizona, consumer inquiries also may be directed to the
following consumer protection agencies.
NAU is accredited by the Higher Learning Commission of the
North Central Association. Questions about NAU’s compliance with criteria
for accreditation can be directed to:
Higher Learning Commission
230 South LaSalle Street, Suite 7-500
Chicago, Illinois 60604-1411