What's New in ITS - September 2017

Date Created: 9/19/2017 9:19:15 AM

By: ITS Communications

What's New in ITS

NAU Community Update

The NAU Community portal launched for students at the beginning of the school year, providing students a powerful networking platform as well as a starting point for all things ITS. Students can view their academic information, connect with other university members, and stay up to date about campus events. For many users, the NAU Community portal replaced the my.nau.edu portal.

Community provides a social outlet as well as being an academic tool. The portal utilizes a discussion board feature allowing users to have casual conversations. Groups and individual conversations are also options. A link to NAU News and an event calendar makes keeping up with campus activities simple.

The portal also provides links to various student resources on campus. Community also offers a simple way to connect to NAU-licensed software that is available for student use. These academic-oriented services also establish the NAU Community portal as a helpful student resource as well a social environment.

Jamf & SCCM

Earlier this year, ITS began using Microsoft's System Center Configuration Manager to remotely deploy and update software to NAU-owned Windows machines. Throughout September, a similar tool is rolling out to NAU-owned Macs. Jamf, the new Mac tool, allows ITS to better manage the security and status of Macs across campus.
Support teams have been trained on how to use these tools for troubleshooting purposes. The teams are beginning to see the benefits of these tools and there's no question that the list of benefits will grow as more teams use the tools to their fullest capabilities.

Mac OS and Windows Updates 

On September 25, 2017, Apple will release High Sierra, the latest update to the Mac OS. As with most updates to operating systems, ITS recommends NOT updating to the new version until the support teams have had a chance to test any issues with our systems at NAU. Typically ITS provide an official "go ahead" 60 days after the release date. Your patience will be rewarded.
Windows will be pushing a large update on October 17 that will cause delays during reboot. Users can expect 30 minutes to an hour to run the update. ITS recommends leaving the system to reboot or waiting to reboot until the weekend to avoid interruption.