Software at NAU
ITS offers software support for Faculty, Staff, and Students to allow the campus community to achieve academic and administrative goals and functions.
ITS has specific policies in place regarding software support for NAU Faculty, Staff, & Students. These policies help ITS better support the needs of the campus.
Software Support Policy
ITS Google Support Policy
Mobile Device Support Policy
Personal Equipment Support Policy
ITS participates in multiple different license agreements and institutional purchasing programs for specific software.Learn about Purchasing Adobe Products
Learn about Purchasing Microsoft Products
NAU participates in institutional purchases of Adobe software with educational discounts.
To learn more about purchasing Adobe software, please visit our Adobe Software support page.
Learn about the Microsoft EES Agreement
NAU participates in multiple license agreements for use of Microsoft software on institutionally-owned computers. NAU also participates in some programs for use of Microsoft software on home machines.
To learn more about purchasing or acquiring Microsoft software, please visit our Microsoft Software support page.
University Software Purchasing Guidelines
ITS maintains a software licensing agreement with Microsoft called the Enrollment for Education Solutions (EES), formerly known as the Microsoft Campus Agreement. NAU’s Agreement covers faculty, staff, students & lab systems at NAU, as well as Air Force or Army ROTC, and designated graduate assistants. This agreement does not cover NAU affiliates.
Learn more at our Enrollment for Education Solutions (EES) support page.
The Software/IT Services Review Checklist has been created to ensure there is a checkpoint for Purchasing to notify Information Technology Services of software purchases. A number of software application purchases take place at NAU with the expectation that ITS can provide support, but this is not always the case. The purpose of the checklist is to make sure that IT support and information security issues are identified and addressed prior to a contract being signed.
Software/IT Services Review Checklist
For help with purchasing Adobe products, please contact Tyler White.
For help with purchasing Microsoft Visual Studio, please contact Tyler White.
Obtaining University Software
ITS provides multiple ways to obtain University software.Software Downloads
This area provides access to many different software packages that you can download and install onto your work and home computer with installation instructions.
You will be required to enter your NAU UserID and NAU Password which will check your NAU affiliation, and will then allow you to download any software which you are authorized to use from anywhere.
PROCEED TO SOFTWARE DOWNLOADS PAGE
Software Store Refund Policy
The ITS software store is intended for qualified faculty, staff, and qualified affiliates to purchase university software.
For purchasing Microsoft Office for home use, please visit our Microsoft Home Use Program support page. If you do not wish to purchase Microsoft Office for home use, you may sign up and utilize the FREE Office 365 Education plan. Please, refer to our Office 365 for Education support pages for Faculty and Staff and Students for assistance with signing up.
For more information on qualification criteria for Microsoft products, please see our Microsoft Enrollment for Education Solutions support page.
PROCEED TO SOFTWARE STORE PAGE
Location for Software Pickup
Software should be picked up at the ITS front desk, building 54. Please bring PHOTO ID when picking up software
ITS will refund full purchase price of a software package that is returned unopened within 7 business days of purchase. Refunds are processed manually and generally take 5-7 working days to process. If you require a refund for any reason, please contact us via email at Ask-SW@nau.edu, or call the ITS Solution Center at 928-523-1511. Please have this information ready when you write or call:
First & Last Name
Reason for refund request
If you have any questions about our refund policy, please contact the ITS Solution Center at 928-523-1511.
Oracle Client Software
Antivirus software is extremely vital and important because of how unsafe the Internet is. NAU provides the Sophos Antivirus software free of charge to Faculty, Staff, and Students.
To learn more about Antivirus software or Sophos Antivirus, please refer to our Antivirus Software support page.
ITS provides instructions and links to software to enable you to install your Oracle Client Software. The software is required to directly access ITS supported Oracle databases. You may not require this software if you access Oracle databases via an application such as PeopleSoft or Blackboard Learn.
For help with installing the Oracle Client software, please visit our Oracle Client Software Installation support page.
ITS supports three statistical programs at NAU that may be installed on faculty, staff, departmental, and student computers for non-commercial, Academic or Academic Research use only. These include SPSS (also called PASW, this includes AMOS), SAS, and JMP running on Microsoft Windows and Mac OS X.
For help with licencing and purchasing of Statistical software, please visit our Statistical Software Licensing and Purchasing support page.
The Software directory on NAUShares holds the most commonly used software for both the Windows and Mac operating systems (e.g. Microsoft Office, operating systems, browsers, and etc). All NAU Faculty and Staff have access to the Software directory within NAUShares. These software packages are located in their relative folders "Windows" and "Mac" within the Software directory.
Within the Software directory on NAUShares is the ~Software_Vault. The ~Software_Vault is a limited access area for obtaining licensed and restricted software
packages. To gain access to software within the Software Vault, please open a ticket in ServiceNow with your business use case for access.
For help with mapping NAUShares, please refer to our Network Drive support page under the "Mapping a Network Drive" section with a specific operating system.
ITS applies automatic updates to operating systems and specific software for University owned devices. To learn more about the updates that get applied please select one of the help topics from below. Software Automatic Updates
Windows Automatic Updates
ITS will automatically apply critical and security updates to software. The software that will be automatically updated includes:
- Windows and Mac Operating Systems
- Sophos Anti-virus Software
- Microsoft Office
- Microsoft Sharepoint
ITS recommends updating software as often as
possible. Certain software such as Firefox, Java, or even Microsoft Office should not be
updated for business use cases. If you are uncertain if you fall into one of
these use cases please contact the ITS Solution Center
at 928-523-1511 so that we may provide consultation.
ITS provides support for different types of software and different levels of support for specific software.Support Information
Software Support varies depending on your affiliation with NAU.
Students - ITS provides support, to their best ability, for any software that allows the student to achieve their academic goals and responsibility.
Students with software problems and questions should contact the Student Technology Center at 928-523-9294 or use their convenient Walk-In Center and Drop-Off Service.
Faculty & Staff - ITS provides support for selected software. Please review the support polices in the "Software Policies" section above to find detailed information about software support.
Faculty & Staff with software problems and questions should contact the ITS Solution Center at 928-523-1511.
NAU ITS offers support for various Adobe products. These products range from Adobe Reader to the Adobe Creative Cloud.
To learn more about Adobe software support, please visit our Adobe Software support page.
SQL Support for Students
NAU ITS offers support for various Microsoft products including: Microsoft Office, Skype for Business, Lync 2011, SharePoint, and etc.
To learn more about Microsoft software support, please visit our Microsoft Software support page.
ITS provides SQL services for students via a MySQL server account which you can get at your request.
To learn more about SQL services provided by ITS, please visit our SQL Support page.