Virus & Malware Cleanup

Available To: Faculty, Staff, Students

Computer viruses can replicate themselves and infect computers on a network. Some are destructive, others go unnoticed.

"Malware" includes computer viruses, computer worms, Trojan horses, spyware, dishonest adware and other malicious and unwanted software that can have any number of adverse affects on your computing experience.

Telltale signs that your computer is infected include:

  • computer is running very slowly
  • unexpected messages or programs starting or stopping automatically
  • internet browser ( IE or firefox) behavior is unreliable
  • exceptional amounts of unwanted email
  • complaints from others about email messages you didn't send
  • hard drive is always busy

How to Request

If you suspect a virus or malware is on an NAU-owned computer, please submit an SOS ticket to ITS.

Faculty or staff may contact the Solution Center at 928-523-1511.

Students call the Student Technology Center at 928-523-9294

Related Services

Available to studentsAvailable to facultyAvailable to staff

Sophos Anti-Virus downloads are available to NAU students, faculty, and staff for Windows and Macintosh.
Available to studentsAvailable to facultyAvailable to staff

Security for your computers and information, including SSL certificates.

Training & Documentation


How-to news article describing email phishing and how to effectively report it to ITS.


A brief introduction and link to the information security essentials training course.


How not to lose your laptop.


Tips to protect yourself from online scams.


A description of NAU's password complexity rules.