NAU is committed to providing excellent wireless service in all areas of every residence hall. This is a service that you expect and were promised. NAU wireless is all you need—as long as there is no interference. In an effort to reduce interference on the ResNet wireless network, personal wireless routers are not allowed on campus (more information is available).
There are two wireless networks on campus. The first, ResNet, is a secure WPA2-Enterprise encrypted network. To access it, connect to the network as normal and then enter your user ID and password when prompted. Also be sure to accept the security certificate when prompted to do so. The second network, ResNet-Alt, is an insecure network available for devices that do not have WPA2-Enterprise capability (game consoles, DVRs, internet TVs, etc...).
New ResNet Wireless Hardware
All residence halls had their wireless hardware upgraded during the Summer 2012 and Fall 2012 semesters. The result of this effort is increased speed and reliability for wireless users on ResNet.
If an Ethernet (eg. wired) port was removed from your room in order to make way for one of the new ResNet wireless routers, you can request a network hub from the Student Technology Center. Please visit our office on south campus (building 61) in order to make that request.
If you live in a residence hall where there are fewer Ethernet ports than students living there and the deficiency was not caused by ITS installing a new wireless access point (ex. three people living in a dorm room originally meant for two), you can speak with your RA or RHD to request a network hub from them. The one exception is family housing. There is only one Ethernet port available in South Family and Campus Heights.
If you are experiencing problems connecting to the wireless in your dorm room, please contact the Student Technology Center.
How to Request
Instructions for how to connect to ResNet wireless
ResNet, or Residential Network, provides a high-speed Ethernet and wireless connections to every student living in the residence halls of Northern Arizona University.
Instructions on how to get your computer access to the internet if you are being quarantined due to an antivirus problem.
Provides suggestions for how to fix the common "download and install SafeConnect" problem.