Available To: Students
NAU is committed to providing excellent wireless service in all areas of every residence hall. This is a service that you expect and were promised. NAU wireless is all you need—as long as there is no interference. In an effort to reduce interference on the ResNet wireless network, personal wireless routers are not allowed on campus.
There are two wireless networks on campus. The first, called ResNet, is a secure WPA2-Enterprise encrypted network. To access it, connect to the network as normal and then enter your user ID and password when prompted. Also be sure to accept the security certificate when prompted to do so. The second network, called ResNet-Alt, is an open network available for devices that do not have WPA2-Enterprise capability (game consoles, DVRs, internet TVs, etc...).
The following chart shows supported and recommended wireless protocols on the ResNet network:
Note: Although they claim to support 802.11g, some older Nintendo products require Wireless-B in order to connect to Wi-Fi. These devices are not supported.
What kind of wireless capabilities does my device have?
Generally, devices that are advertised as being ‘dual-band’ support both 2.4GHz and 5GHz connections and are therefore recommended for ResNet. These may also be branded as supporting Wi-Fi a/b/g/n.
Need help? Contact the Student Technology Center for assistance determining what kind of wireless card your computer has.
Upgrading Wireless Capabilities
If your computer does not support 5GHz Wireless-N, you may want to use a USB 5GHz card with your computer. These are available at most retailers and are generally advertised as ‘dual-band’.
If you are experiencing problems connecting to the wireless in your dorm room, please contact the Student Technology Center.
How to Request
Instructions for how to connect to ResNet wireless
ResNet, or Residential Network, provides a high-speed Ethernet and wireless connections to every student living in the residence halls of Northern Arizona University.
Training & Documentation
Explanation as to why Nintendo Wii's will not connect to to the ResNet wireless system.
A page for frequently asked questions about the ResNet wireless network.
Overview of wireless interference and their possible sources in the residence halls
If you are experiencing wireless problems in your dorm room, fill out a wireless problem report.
Wireless B (IEEE 802.11b) connections have been disabled on the ResNet wireless system. Here's why.
Provides suggestions for how to fix the common "download and install SafeConnect" problem.
Instructions on how to get your computer access to the internet if you are being quarantined due to an antivirus problem.
Description and explanation about why Windows XP support is soon ending for the on-campus ResNet network.