In addition to the centralized service provided by ITS, many departments and colleges have their own, internal IT staff , known as IT Pros that provide a variety of services to their local customers. If your area has an IT Pro, you might wish to contact them first before calling ITS for services. If your department doesn't have an IT Pro, you are welcome to reach out to ITS by contacting the ITS Solution Center.
The ITS PC Support group maintains a Directory of IT Pros that you can use to look up who is responsible for your area.
The PC Support group maintains an email mailing list for IT Pros and provides orientations to ITS Services for newly hired IT Pros. If you are new in that role, please contact the Solution Center at 928-523-1511. During the school year, ITS coordinates regular meetings with IT Pros from around campus in order to coordinate projects and keep the campus IT staff informed.