Services
Active Directory provides security across the domain for all faculty, staff, and students.
Adobe Software Purchase for Personal and Home Use.
Institutional purchases of Adobe Software with educational discounts.
Advantage is NAU’s system of record for financial transactions created directly in the system and those interfaced from subsidiary systems.
Services provided to affiliates.
Access to information, requests for support, and services for affiliates of Northern Arizona University.
Sophos Anti-Virus downloads are available to NAU students, faculty, and staff for Windows and Macintosh.
User groups and distribution lists are an effective means to provide access to services.
The Auth-test temporary password tool provides temporary access to the cas test environment.
Documents and files backup options for Faculty & Staff.
Students most common options for school documents and file backups.
Blackboard Learn is NAU's online Learning Management System, the destination for NAU's online classes and online resources for in-person classes.
Enterprise Reporting provides institutional information to the NAU community via a secured reporting environment accessing the NAU Data Warehouse.
Calendars and calendaring options at NAU.
Cell phone and mobile device apps to meet specific mobile needs around campus.
NAU resources available to cell phones and mobile devices.
Cellular and Mobile device services available to faculty and staff.
Classlists is an automatically generated list provided to Faculty for mailing content to their students.
ITS has solutions for your collaboration needs.
ITS provides various computer and hardware support.
Information about computer labs managed by ITS. Links to location information, hours of operation, and lab-installed software.
This page outlines programs that NAU Faculty, Staff, and Students can use to purchase computers at educationally discounted pricing.
Information on institutional purchases of computers and accessories at educational discount.
Consulting services offered by ITS
Database consulting support for centralized applications
Departmental IT Professionals (IT Pros) can access ITS resources from this page.
Many Schools and Departments have their own IT Professionals that work with ITS to provide Information Technology Services for their respective organizations.
Directory Services stores and displays direcory infomation for people and departments at NAU.
EBusiness enables departments to accept online payments via credit card or electronic check.
Information and resources for Email at NAU.
Email Client Distribution Lists are used to send an email to a predefined group of users. A message sent to a Contact Group goes to all recipients that are listed in the group. You can include Contact Groups in messages, task requests, meeting requests, and in other Contact Groups.
NAU provides several options for distributing email to small or large groups of people both on and off campus. Please examine the options below; reviewing the various features to better assist you in choosing the option that best fits your needs.
Information about Enterprise Voice, NAU's computer-based phone and voice mail service.
Server status and environmental monitors for the facilities in ITS can be accessed remotely.
Exchange calendaring for individual use and for classroom or resource scheduling.
Exchange is the official email and calendering system for Faculty & Staff. Exchange is a large environment that not only encompasses email but calendaring, contacts, and more.
Exchange Email Distribution Lists are used to send an email to a predefined group of users.
Exchange is the official email and calendering system for Faculty & Staff. Exchange is a large environment that not only encompasses email but calendaring, contacts, and more.
The FERPA Online Training Application provides a way for faculty and staff to become familliar with their and students rights and responsibilities under FERPA.
These are the services available to the NAU community to or share files and documents.
Business Objects is now Enterprise Reporting!
Financial Reports contain data from Advantage 3. Available report categories include: Advantage 2 Reports, Budget Reports, General Accounting Reports, Grant Reports, Payroll Reports, Purchasing Reports, and Status of Funds Reports.
Northern Arizona University is using Advantage 3 to handle its finances.
NAU Gmail is the official email system for Students.
NAU Gmail is available on your mobile phone.
Information about Google Calendar at NAU.
Google Docs is a lightweight suite of applications that provides you with the ability to create text documents, spreadsheets, presentations, and more; all through your web browser.
Google Sites is a web hosting program for you to create a personalized and individual web page.
ITS Thin Clients that connect to GreenPC.nau.edu to provide environmentally friendly windows desktops with access to Microsoft Office and the Internet.
Need help with your computer? Can't login or get connected? The Student Technology Center and the Solution Center are here to help.
ITS offers centralized home drives to individuals with NAU domain accounts including all facutly, staff and student employees with SW accounts.
ITS offers centralized home drives to students for file and document storage.
ITS provides in-person training class on some of the most popular ITS supported software. To sign up for theses classes click here .
Instant Messaging, also known as IM, is a form of real-time direct text-based communication
A brief guide to using an iPad at NAU
ITS is interested in campus feedback. View past survey results, and find out how to submit your opinion between surveys.
ITS Training Lab locations on the Flagstaff Mountain Campus.
JMP software is an interactive data visualization and statistical analysis tool.
KeyServer is a repository of software licensing information available to ITS personnel.
The old NAU Web CMS system
Listserv is a bulk email tool that can send thousands of individual emails to predefined groups of people. Listserv provides the performance you need to manage all of your opt-in email lists, including email newsletters, announcement lists, discussion groups and email communities.
Peoplesoft (also known as "Louie") is NAU's student and employee information management system. ITS provides technical support for the Peoplesoft system.
The Microsoft Campus Agreement is an annual, comprehensive licensing program specifically created to address the unique needs of higher education institutions.
If you have an Apple iOS device or an Android smartphone or tablet, the official Northern Arizona University mobile application is available for free download.
MyNAU is the place where all of your NAU services are located. Access your NAU email, view your class schedule and much more.
Google Apps for Education gives you access to many exciting features
that can be used to better facilitate your educational experience at
Northern Arizona University.
NAUShares is a network storage area for department to store important work documents and files that need to be access by other people.
This service page contains links to the DHCP network registration page, as well as other networking applications and resources available through ITS for NAU use.
Information about Office Communicator and Live Meeing
Class Rosters are available to instructors of record for any given section. Rosters can be accessed via web page, email message or RTF file.
NAU's web based evaluation system to allow students, faculty, and staff to evaluate instructors for their courses.
Learning topics include: TIPS, FERPA training, BlackBoard Learn, TechTime
Assistance with making an online payment or building a web page to accept payments.
The Oracle Client Software is available for install from an ITS shared file server. Faculty and staff have access to this server when they are connected to the NAU domain. There is no cost to NAU Employees to install the Oracle Client Software. Services should be requested by opening a ticket
Outlook Web access provides secure access to NAU email, contacts, calendars and tasks via a web browser.
NAU departments and colleges may request a pager for their faculty, staff, and student workers to use for university business. View this page for pager pricing and how to request the service.
This tool will help you reset your password, set your secret question/answer for your accounts and enable your accounts here at NAU.
Those attending or affiliated with NAU receive an NAU ID and a password to access online recources and applications.
If you are hiring and would like to assess your applicants' job
related skills, ITS Learning and Professional Development can assist you AT NO
COST.
Using Kenexa Prove It! ®, we can help assess a prospective
employee’s typing skills and knowledge of Microsoft Office to find the most talented candida
Several users may work simultaneously on the remote desktop servers; each user only sees their individual session and is independent of any other user logged on.
Business Objects is now Enterprise Reporting!
Enterprise Reporting provides institutional information to the NAU community via a secured reporting environment accessing the NAU Data Warehouse.
ResNet, or Residential Network, provides a high-speed Ethernet and wireless connections to every student living in the residence halls of Northern Arizona University.
Need help connecting to the network in your dorm room? Schedule an appointment for one of our technicians to come help out!
On our ResNet download web page, you can find common files that are needed or recommended by us in order to use the NAU network effectively.
Information Technology Services uses a virus filter on email to stop virus attacks to prevent network problems.
SAS is a full featured statistical and data mining tool.
SCORER is the computerized test-grading system available to the NAU academic community through Information Technology Services.
Security for your computers and information.
Register for and read about Select Survey, the survey software product used at NAU for conducting online surveys.
ITS provides general purpose web and database servers to support departmental applications and web pages.
Shared mailboxes enable a group of people to share responsibility for receiving and/or sending email on behalf of an NAU department, project, program or other organization.
Information on Sharepoint
SharePoint allows you to quickly build project-based websites that you and your team members can use to share documents, communicate, and organize.
Information and methods for acquiring software for official and personal use including the Software Store & downloads.
ITS will automatically apply critical and security updates to software.
This area provides access to many different software packages that you can download and install onto any NAU-owned computer.
The place to buy or download software at NAU for qualified faculty, staff, and affiliates.
Shop now!ITS offers software support for Students, Faculty and Staff to allow the campus community to achieve academic and administrative goals and functions.
A service request system that allows faculty and staff to directly submit requests for ITS services. Students, faculty, staff, and affiliates may view work submitted on their behalf.
SPSS/PASW is a computer program used for survey authoring, data mining, text analytics, statistical analysis, and collaboration & deployment.
ITS provides SQL services and support for students via a MySQL server.
Statistical Programs at NAU. ITS supports three statistical programs at NAU. These include SPSS, SAS and JMP.
How to protect your laptop in case of theft. Describes purchasing and installing Computrace.
Request streaming media content storage
Business Objects is now Enterprise Reporting!
Student Reports contained within Enterprise Reporting reflect data from LOUIE/PeopleSoft Administrative systems. Many reports are available including class rosters, daily enrollment, extended campus, graduation, and others.
Get answers to common tech questions by searching this online Knowledge base.
Paper survey processing information.
Tools for conducting surveys online.
The goal of the university switchboard is to direct callers to the needed destination with the fewest
connections along the way including campus directions.
Faculty and Staff can call the ITS Solution Center at 928-523-1511 for technical issues and support or statewide toll-free at 888-520-7215.
24/7 technical phone support as well as in-person support. Call 928-523-9294 for assistance or statewide toll-free at 888-520-7215.
Tech Time, short videos where we answer your questions regarding ITS supported software.
Information Technology Services provides several options for
the NAU Community to obtain IT industry certifications as well as computer
proficiency testing.
View departmental telephone bills
ITS-provided telephone services for the university.
Training is provided on ITS supported software.
Information about becoming a university affiliate, request a new university affiliate, renew or update an existing university affiliation.
NAU Information Technology Services support several UNIX servers. These servers provide UNIX web hosting for NAU faculty, staff and students
Virtual computing environments at NAU save energy, maintenance, and time. Discover how to connect remotely through thin clients or your computer to remote servers and networks.
The NAU Virtual Lab (vlab) provides remote access to the student computer lab environment, the Microsoft Office suite, ArcGIS software and other software.
NAU's VPN service allows users to securely connect to the Northern Arizona University network.
Is your laptop running S L O W these days? Malware and viruses may be choking your system. Find out how to clean it up.
Voicemail options available to faculty and staff at NAU.
Use your phone or a web browser to get your voicemail in the Communité system.
Is your computer slow? Virus infected? Won't turn on? Bring it to our walk-in center where we can perform many general computer repairs to get your computer back to up and running.
NAU is using the CMS400 all-in-one web content management platform for content, document, image, and site management of the NAU website.
This page lists the website hosting options available through ITS for personal and departmental use.
Basic web traffic analysis for many ITS-hosted web servers.
This includes information about code review, security, feasibility, design, prototyping, implementation, maintenance, consulting, accessibility and conversion but names no specific technology.
NAU provides students with several ways to create and design websites.
Certain policies, guidelines, and information define, govern, and inform how and what affiliates can do with the services provided.
Affiliates and affiliations defined and explained
Windows Software Update Services
NAU Information Technology Services support several Windows platform web servers. These servers provide web hosting for NAU faculty, staff and students.
Wireless network access is available in most buildings on the Mountain campus. Find out how to get connected and which buildings have access.