Purchasing Computers, Software, and Accessories
Information Technology Services works with NAU Purchasing to negotiate and maintain several agreements with major vendors to provide discounted educational pricing for institutional purchases. Starting in February of 2016, NAU implemented Centralized Purchasing for Windows and Macintosh computers. Employees should direct themselves to our Computer Purchasing support page for the details of purchasing computers for institutional use. ITS offers consultation on new computer purchases. If you would like assistance configuring a computer, call the ITS Solution Center at 928-523-1511. A technician will help you select a computer that will fit your needs.Dell Computers
NAU has an exclusive contract with Dell for the purchase of Windows-based desktop computers, notebooks, and servers. It is a contract violation to purchase a Windows desktop or laptop system from any other vendor. Macintosh desktops and laptops, and Unix-based equipment such as Sun systems, fill technical needs not met by Dell offerings and therefore may be purchased. We suggest you review the Computer Support policy and Hardware Support policy prior to buying.
ITS currently supports and provides full on-site warranty and non-warranty repair for the following business-class Dell computer system families:
- Dell OptiPlex desktops
- Dell Latitude laptops
Starting in February of 2016, NAU has implemented Centralized Purchasing for both Dell and Apple Macintosh computer products. Please, visit our Computer Purchasing support page for the details of purchasing computers for institutional use.
For personal purchases of Dell machines with educational discounts, refer to www.dell.com/nau.
ITS currently supports the following families of Macintosh computers and provides on-site warranty and non-warranty repairs for them:
- iMac desktops
- Mac Mini desktops
- Mac Pro desktops
- MacBook Pro laptops
- MacBook Air laptops
ITS also supports the following Apple mobile products for integration with enterprise e-mail, calendaring and contacts sync. We cannot provide on-site repair for these devices:
Institutional purchases of Macintosh computers can be made through Centralized Computer Purchasing. Please visit our Computer Purchasing support page for the details of purchasing computers for institutional use.
For institutional purchases of Apple iPad, iPhone and iPod Touch mobile devices, purchases can be made through the NAU Bookstore through Follett.
For personal purchase of Apple devices with educational discounts, NAU employees can refer to the NAU Bookstore computer department at 928-523-7222 and the Apple Store for Education. AppleCare warranty extensions are optional, but recommended for Apple mobile products such as iPhone, iPad and iPod Touch.
ITS offers full and partial support for several widely-used software packages. Visit our Software Support policy to determine which software packages are supported. If you are looking to purchase software that is not part of the universities Software Support policy please review our "University Software Purchasing Guidelines" on our Software support page under "Purchasing Software" before making any purchases. The following information is provided as a convenience for NAU Faculty and Staff and does not imply that software purchased will be supported by ITS.
Microsoft software: NAU has a site license for Windows 7/8.1/10, Microsoft Office and SharePoint Designer. This site license covers NAU Faculty, Staff and some affiliates. Full details of software covered under this site license can be found on our Microsoft Campus Agreement page. To purchase Microsoft software that is not covered under this agreement, please refer to our Microsoft support page to contact one of the vendors listed under the "Purchasing Contact".
Adobe software: NAU has an Adobe CLP contract which allows us to purchase Adobe products at a significant discount. For more information and help with purchasing Adobe software, please refer to our Adobe support page to contact one of the vendors listed under the "Purchasing Contacts".
ESRI GIS Software: Geographic Information System software and services. This site license is managed by a consortium of campus ArcGIS sites. The CEFNS ESRI support page provides information about the license and how to acquire the software and services.
Statistics Packages: SPSS statistics packages are available through an NAU site license. You may purchase these packages for departmental or personal use through the ITS Software Store.
For more information about Software at NAU, please refer to our Software support page.
Computer Accessories and Parts
Our exclusive contract with Dell for desktop and laptop computers prohibits NAU staff from making institutional purchases of such computers from any other vendors. NAU departments may choose to purchase Black and White LaserJet HP printers or Color HP printers through the HP website. ITS provides support and on-site repairs for only the HP LaserJet family.
If you have any questions or need assistance with purchasing an HP printer, please call the ITS Solution Center at 928-523-1511 or submit a ServiceNow ticket.
We are able to obtain accessories and parts and will try to get the cheapest prices we can find from any reasonable vendor. Below are just a few of the categories of parts that we can order:
- Adapters and Cables
- Optical Drives
- Hard Drives (internal or external)
- USB Flash Drives
- Keyboards & Mice
- Laptop Parts
- Memory (RAM)
- Network Cards
- Sound Cards
- Video Cards
- Ancillary Parts
If you need accessories or parts, please call the ITS Solution Center at 928-523-1511 or submit a ServiceNow ticket. Remember to include your departmental billing information in the description field!