Telephone Single Line Features

ITE4 - Single Line Digital Telephone Features

Hold

ITE-4 telephone
Figure: ITE-4 telephone
To place a call on hold, press the [HOLD] button. Place the telephone handset on-hook.
To retrieve a call from hold, simply lift the handset.

Conference

Allows up to six parties to be joined in one call. It is recommended that no more than three parties be external (for best transmission).

Begin from dial tone:

  1. Dial first party, announce conference
  2. Press the [ACCESS] feature button and #1
  3. Dial next party, announce conference
  4. Press the [ACCESS] feature button and #1

(All parties joined in conference; repeat steps to add parties)

To rejoin conference if called number is busy/unanswered;

  1. Hang up, then lift handset; you will hear dial tone.
  2. Press #1

NOTE: An ITE user must remain in their conference. This would be a digital telephone like you are using.


Abbreviated Dialing

This feature allows you to program 10 of your most frequently dialed numbers. You will need to assign each telephone number a reference number. Reference numbers are 0-9

To store or change an abbreviated dial number:

  1. obtain dial tone on your line
  2. press # 4 *
  3. dial reference number, then number to be stored. (don't forget to dial the 8 for off-campus numbers)
  4. hang up

To place an abbreviated dial call:

  1. obtain dial tone on your line
  2. press # 4
  3. dial appropriate reference number (0-9)

Call Forward All

Allows calls to be forwarded to another extension.

System Tones

Tones generated by the system provide information about a call.

Tone What You Hear... What It Means...
Confirmation Tone 2 Beeps Input accepted by system
Reorder Tone Fast Busy Input rejected by system
Busy Tone Busy Signal Dialed number is busy

Transfer

  • Transfer - Unannounced; Press the [XFER] button, listen for the dial tone then dial in the number (5 digit on campus) you want to transfer to. Hang up.
  • Transfer - Announced; Press the [XFER] button, listen for the dial tone then dial in the number (5 digit on campus) you want to transfer to. Announce the call then hang up. If the number you are transferring to is busy or no answer, press the [XFER] button to get back to the original caller.>
  • Transfer - 3 Way Conference; Press the [XFER] button, listen for the dial tone then dial in the number (5 digit on campus) you want to conference in. Announce the conference then press the [XFER] button again. All 3 parties are connected.

Voice Mail

To access the voice mail system,

  • Press the CLBK feature button (you can also dial *5)

When you have a new message in your voice mailbox, the "single" lamp on the phone will flutter.


Last Number Redial

Redials last off-campus number dialed

  1. select line
  2. obtain dial tone
  3. press #9;
    number is redialed

System Ringing

The system has different rings to identify the type of incoming call.

What You Hear... What It Means...
One Ring Internal system call
Two Rings External system call
Three Rings Intercom call or ACD call

Telephone Cleaning

If the casing of the phone appears soiled, simply use alcohol on a soft rag or paper towel and wipe the casing. Do not pour liquid on the phone!

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STE - Single Line Analogue Telephone

Hold

To place a call on hold, press the switchhook; Press * 4.
To retrieve a call from hold, lift handset; Press * 4.

Transfer

  • Transfer - Unannounced; Press the switchhook, listen for dial tone, Press * 1,  then dial in the number you want to transfer to
  • Transfer - Announced; Press the switchhook, listen for dial tone, Press * 1, then dial in the number you want to transfer to. Announce the call then hang up. If the number you are transferring to is busy or nobody answers, press the switchhook, then * 1 to get back to the original caller.

Call Forward

Allows calls to be forwarded to another extension.

(If you are going to be gone from your office, and you do not want callers to hear your phone ring 4 times before they go into your mailbox, you would manually forward your line to x3-6225. Callers would immediately go into your voice mail.)

To forward all calls;

  1. select line you want forwarded
  2. lift handset
  3. press * 3
  4. key in number where calls are to be forwarded
  5. hang up

To cancel forwarding;

  1. select line
  2. lift handset
  3. press # 3
  4. hang up

NOTE: When your phone is manually forwarded, you can not answer live. Your phone will give you no notification that it is manually forwarded, except when a call comes in, you will hear a very short ring.


Call Pickup

Allows you to pick up another ringing line from your phone.

  1. select line
  2. lift handset
  3. press # 7

Ringing extension is retrieved.


Abbreviated Dialing

This feature allows you to program 10 of your most frequently dialed numbers. You will need to assign each telephone number a reference number.

Reference numbers are 0 - 9.

To store or change an abbreviated dial number;

  1. obtain dial tone on your line
  2. press # 4 *
  3. dial reference number, then number to be stored. (don't forget to dial the 8 for off-campus numbers)
  4. hang up

To place an abbreviated dial call;

  1. obtain dial tone on your line
  2. press # 4
  3. dial appropriate reference number (0 - 9)

Last Number Redial

To redial last off-campus number dialed

  1. select line
  2. lift handset
  3. press #9;
    number is redialed

Conference

Allows up to six parties to be joined in one call. It is recommended that no more than three parties be external (for best transmission)

Begin from dial tone.

  1. Dial first party, announce conference
  2. Press switchhook and # 1
  3. Dial next party, announce conference
  4. Press the switchhook and # 1

(All parties joined in conference; repeat steps to add parties)

To rejoin conference if called number is busy/unanswered;

  1. Hang up, then lift handset; you will hear dial tone.
  2. Press # 1

Voice Mail

To access the voice mail system dial *5 or 36225

Telephone Cleaning

If the casing of the phone appears soiled, simply use alcohol on a soft rag or paper towel and wipe the casing. Do not pour liquid on the phone!

System Ringing

The system has different rings to identify the type of incoming call.

What You Hear...  What It Means... 
One Ring Internal system call
Two Rings External system call
Three Rings Intercom call or ACD call

System Tones

Tones generated by the system provide information about a call.

Tone  What You Hear...  What It Means... 
Confirmation Tone 2 Beeps Input accepted by system
Reorder Tone Fast Busy Input rejected by system
Busy Tone Busy Signal Dialed number is busy


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Related Services

Available to studentsAvailable to facultyAvailable to staff

ITS-provided telephone services for the university.

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