SafeConnect: Getting Prompted to Download and Install Over and Over?

For those that are getting prompted to install SafeConnect over and over, try these steps to correct the problem: 

  1. SafeConnect needs anywhere between a few seconds to a minute to "talk back" to our server when your computer starts up. Try restarting your computer, wait for a little bit, and then try browsing the Internet as normal to see if that has gotten you online.
  2. Please try removing SafeConnect and reinstalling it. Then, restart your computer, wait, and try to access the internet.
  3. Please try disabling the firewall of your operating system (Windows Mac) or disabling the firewall of your anti-virus software.
  4. If all else fails, contact the Student Technology Center so that we can assist you further.


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Related Services

Available to studentsAvailable to facultyAvailable to staff

ResNet, or Residential Network, provides a high-speed Ethernet and wireless connections to every student living in the residence halls of Northern Arizona University.
Available to studentsNot available to faculty Not available to staff

Information about the wireless system in the Residence Halls.

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Training & Documentation


How to connect to the ResNet network in your residence hall room.


Instructions on how to connect to the ResNet wireless network using the Windows 8 operating system.


Students can learn how to connect gaming, mobile, or other Internet enabled device to NAU's network.


A list of all the antivirus programs supported by SafeConnect. Applicable to ResNet internet connections only.


Instructions on how to get your computer access to the internet if you are being quarantined due to an antivirus problem.


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