ResNet Wireless: Report a Problem

Report a Wireless Problem in Your Dorm Room

If you are experiencing trouble in your dorm room with your wireless connection, here are a few things that you can try:

  1. Connect to another ResNet network. If you are connected to the 'ResNet' wireless network, try connecting to 'ResNet-Alt' or vice versa. 
  2. Try deleting the ResNet networks that you have previously connected to and then reconnect to them.
    1. Windows 8
    2. Windows 7
    3. Mac
  3. Disable IPv6 on Windows (scroll down to 'Unbind IPv6 from a specific network adapter'; we also recommend unchecking the two 'Link-Layer' check boxes).

If you are still experiencing ResNet wireless problems in your residence hall, you can use the ResNet Wireless Report form in order to let the Student Technology Center know about your issue.

To use the form, click here and log in with your NAU username and password. Please provide as much information as possible and the Student Technology Center will contact you within 3 business days.

For immediate assistance, you may contact the Student Technology Center directly.


Related Services

Available to studentsNot available to faculty Not available to staff

Information about the wireless system in the Residence Halls.


Training & Documentation

A page for frequently asked questions about the ResNet wireless network.

Overview of wireless interference and their possible sources in the residence halls