Information Technology Services

If you can log in to the CMS and start editing, then you're already part of the authorized enterprise group and can skip the next paragraph. If not, however, read on.

Before you can edit or add material in the CMS, you need to be added to your Ektron enterprise group's authorized list. For those in ITS, your team lead or manager or director will be able to do this. If you are a team lead, manager, or director, be sure to add yourself to any enterprise group that is authorized for a specific role in using the CMS for your web pages. This is done through the portal, my.nau.edu. Under the Directory Groups tab, the link named Enterprise Groups permits an authorized person to manage enterprise groups and their members. By convention within ITS, the pertinent group will be prefixed with "ITS-" followed by the group name, and then the particular function within the CMS.

Be sure that you're in edit mode by checking that the black bar near the top says "Edit Content in Folder ...'." If not, click the icon of a document with a pencil just below the black bar. This will put you in edit mode.

Make the description similar to the structure of a newspaper article—the inverted pyramid—with the most important information at the top of the piece. You can include as much detail as you need, but imagine that your reader is trying to solve his or her problem as fast as possible. Does this page solve it? What are the links to other related solutions and learning resources? For those who are indeed interested in more background material, you can give them whatever they need in following paragraphs, but typically they will learn more by navigating to associated implementations, which are more specific, and associated learning resources which are the actual documentation for the service and its implementations.

If your description seems to be awfully long, it might help to use the other fields available on this page to organize the information: Availability, Location, How to Request, Service Homepage, Price/Cost, Eligibility, Support Information, and Image. Check the box by any field at the top, and it will appear so it can be filled out.

Additionally, you can use references to Learning Resources to go into more depth and with much more organization, since learning resources pages have sections and subsections with specific content areas that aid in navigation. They also permit tables of contents to be automatically generated.

For a Service Implementation only:

Select the related service or services that contain this implementation.

Keywords are absolutely vital for accurate search results. The rules for them are simple: separate keywords with semicolons, and delimit keyword phrases by double quotes. For example:

• giraffe; wildebeest; lion; meal; meals; ”predatory targets”;”good eats”

The convention for a service is:

• ITS/services/nameofservice

without a closing or opening slash, which is automatically supplied

If you have a page that you wish to be reviewed periodically, select "Add to the CMS Refresh Report" and the page will be identified on the end date selected as a page that must be visited at least to change the end date. This is useful for pages that you know will require updates as time goes by, as well as a way to ensure that pages are reviewed by your contributors or editors on a regular basis.

 Click the “Metadata” tab. In this window is a box labeled “Related ITS Service:” Click the “Edit” button.

A two-paned window will open. In the top window, select the Service to which this implementation belongs. Once the selection is highlighted, click the blue file cabinet with the green arrow icon just above it.