Serving the university through the web

How we can help

Our team, formerly known as EDEN Support, has joined Enterprise Information Solutions within ITS. 

Our current scope of services includes: 

  • Ektron CMS training and support
  • Web publishing support for www.nau.edu
  • Custom web development for www.nau.edu, including web forms
  • University events calendar support (events.nau.edu)
We are also available to consult with you regarding non-Ektron web projects, web best practices, and related work.

Why the web is important

The web impacts every aspect of the university:

  • According to a 2011 survey of more than 1,000 college-bound high school students, 1 in 5 respondents said they would remove a university entirely from their consideration if they didn’t find the information they needed on its website.
  • In a 2006 study of 129 US university websites, a strong correlation was found between higher average freshman retention rates and highly-usable content, which includes minimal use of jargon, simplified menus, and consistent use of language.
  • Universities are increasingly being scrutinized for lack of compliance with web accessibility regulations: Penn State University was recently cited with a formal Federal complaint because of allegedly high levels of inaccessibility on its web properties.