Support Services

Academic Advising

First-Year, Undeclared, Bachelor of University Studies, and students transitioning between majors are advised at the Gateway Student Success Center.

Upper-Division and Transfer students (30+ units) are advised by college advisors in the college of their major (for example, College of Arts and Letters).

Through academic advising, students find support from their academic advisor as they:

  • Identify their purpose, goals, and select major and career paths.
  • Navigate university policies, procedures, campus resources, and opportunities.
  • Track their academic progress and develop academic and career plans using the Academic Catalog, Academic Requirements Report, Degree Progression Plans, and other tools.
  • Evaluate academic and co-curricular opportunities, paths, transfer credits, and course options that best meet their unique needs and goals.

Gateway Student Success Center also houses the following programs for all NAU students; stop by for support in these areas too!

  • Career Development at University College
  • Pre-Med and Pre-Law advising

Admissions and Orientation

Office of Undergraduate Admissions and Orientation
Recruitment, Application Processing, Transfer Credit Center and Orientation
Phone: 888-628-2968

The Office of Undergraduate Admissions and Orientation is responsible for undergraduate admissions, residency classification, recruitment, transfer credit articulation, outreach programs and transitioning new students to Northern Arizona University. Programs include campus tours, high school/college relations, student recruitment activities, junior senior information sessions, guidance counselor events, Discover NAU programs, and Orientation.

Alumni Relations

Office of Alumni Relations
Old Main, Third Floor
Phone: 928-523-3757 or 888-628-2586
Fax: 888-628-2586

@NAUAlumni on Twitter
@naualumni on Instragram

The Office of Alumni Relations is a great resource for all Northern Arizona University graduates and friends promoting a lifelong, active relationship with alumni and engaging them in the life of the University. Since its founding in 1910, the Northern Arizona University Alumni Association has maintained a board of directors from throughout the country that represents the association-at-large, meeting quarterly.

The Association also funds scholarships, generates revenues for a variety of university needs, and takes the lead on major university events such as Homecoming and senior recognition, as well as presidential events.

The Alumni Association staff organizes themed alumni gatherings, primarily in the west and southwest, and college reunions for a wide range of interest groups. Other opportunities for alumni and friends include the Volunteer Alumni Network (VAN), aiding the Office of Undergraduate Admissions with recruitment and scholarship presentations. Short-term major medical insurance, life and auto insurance, a personal contact service, and many other benefits are available to Northern Arizona University graduates. The Office of Alumni Relations publishes the Pine online magazine, featuring in-depth articles on the lives of alumni and fascinating university research. Alumni programs and events are showcased on our website along with contests and event details. Our e-newsletter, NAU Alumni Facetime, covers your latest alumni happenings - weddings, births, awards, job promotions and more. Also, NAU Alumni Extras will keep you in the know about alumni events, university news and athletics. 

Students can also get involved now by joining our Facebook page and following us on Twitter.

Campus Dining

Meal Planning Office, University Union
Phone: 928-523-2372

Eating is an important part of living and learning at Northern Arizona University. The meals you enjoy on campus provide opportunities to connect with friends, stay healthy, boost your energy, and unwind after long days of studying and campus activities. With more than 28 locations across campus, you're sure to find what you want, when you want it.

A variety of meal plan options provide you with flexibility for different eating habits, as well as saving you time and money. Visit our website, stop by the Meal Planning Office in the University Union, or give us a call at 928-523-2372.

Campus Dining also offers flexible employment opportunities with benefits including book reimbursement and free meals. If you are looking to make some money on campus, go to our Human Resources office in the duBois Center, call 928-523-5077, or apply online.

Campus Recreation

Health and Learning Center
Phone: 928-523-1732

We are a student centered, collaborative department that delivers recreational and experiential education and innovative programs with state of the art facilities that foster lasting health lifestyles. Getting involved is easy, explore our facilities and programs below or participate in annual signature events such as: aXe Games, Color Run, PINK Week, Tough Louie, and more. Campus Rec programs and initiatives contribute to the Lumberjack spirit, pride, and tradition, which are found to be innovative and creative!

Access to Campus Recreation facilities and services are granted to currently enrolled, fee paying students. Sponsored students, faculty/staff, alumni and affiliate memberships are also available for purchase. All students and members must present their JacksCard for facility and program access. For additional information including schedules, facility hours, programs, and employment information please visit the Campus Recreation website.

Recreation Center

The 123,000 sq. foot facility is open to the university community M-Th 6am-11pm, F 6am-9pm, Sat-Sun 10am-7pm and features fitness, adventure based, wellness, and informal programs and activities. The Rec features facilities for basketball, racquetball, squash, volleyball, and indoor soccer activities. There are 3 multipurpose fitness studios, a courtyard, weight room, indoor track, Cardio Theater and a 38’ climbing wall. Climbing wall equipment rentals are free and all experience levels are welcome. Students are encouraged to participate in an instructional clinic which are opportunities to learn how to belay, climb, boulder, and lead climb.

Douglas J. Wall Aquatic Center

The WAC offers campus and the Flagstaff community’s one of the finest high altitude swimming facilities in the world. Our facility offers a variety of programs, lessons, and classes for all ages and swim levels. From dive-in movies, log rolling competitions, American Red Cross Courses to lap and masters swimming, students can enjoy recreating indoors year round. The existing facility will be replaced January 2016 with the grand opening of the North Campus Athletic and Recreation Complex. This facility will feature a 50m, 10 lane Olympic size pool, dry land training, 3-10m dive towers, dive well, Jacuzzi, and fitness room.

Fitness

Stay fit and be active with our comprehensive fitness programs which include group fitness classes such as Zumba, Yoga, TRX, Bootcamp, Cycle, Boxing, Pilates, Aqua, and other popular formats. Personal Training, Small Group Training, Instructional Courses, NAUfit, and so much more! Students can even earn academic credit for enrolling in a PES 100 course such as Beginning Karate, Racquetball, Fitness and Conditioning, Basketball, Fitness Walking, and several other diverse options are available.

Competitive and Recreational Sports

Build your community of friends and become a sport legend through Competitive and Rec Sports! These programs generate a buzz for recreational fun and feeds your thirst for competition and spirited action. The Intramural Sports calendar is designed for individual, dual, and team competition among men, women, and co-rec league play through a variety of traditional and innovative activities. Membership to this program gives students, faculty, and staff full access to these year round sports. The Sport Club program offers individuals the opportunity to compete in various sports or participate recreationally. Our program consists of over 30 clubs, many of which compete for National Championships each year. Your participation will create collegiate memories that will last a lifetime.

Outdoor Adventures

Campus Recreation’s Outdoor Adventures is ranked among Outside magazine’s top 10 schools in the nation for outdoor experiences. Using first-hand adventure programming facilitates individual growth and development of character and life skills. Whether you are a novice or veteran outdoors enthusiast, our programs will provide you the means for a quality adventure experience, through instructional programming, equipment rental, or access to our resource center. Stop by the OA Basecamp inside the Recreation Center and let us help you plan your next adventure.

The Challenge Course coordinates an organized and exciting experiential education program for groups, clubs and organizations! Adventure based learning will build community; develop team work, leadership, confidence, and communication skills among peers in a dynamic outdoor or indoor universal access setting.

Campus Store

PO Box 6044
Phone: 928-523-4041 or 800-426-7674
Fax: 928-523-9121

The Northern Arizona University Campus Store is the official provider of course materials, imprinted merchandise, and technology for Northern Arizona University. The campus store offers a wide variety of products and services to students, faculty and staff. Additionally, a portion of sales at the NAU Campus Store goes directly to the University.

Textbooks

The Campus Store is the main source of course materials. Used textbooks are offered and are sold at 25% less than the new book price. Textbook orders may be placed in store, by phone, or online and can be picked up in store, or shipped to your home. Book buyback service is available during all business hours. Textbooks that are being used in an upcoming semester will be bought back at as much as 50% of the purchase price. Others are bought at their year-round national market value. The campus store also has many textbooks that are available for rent, which is up to a 50% savings off of the new price of the material. Rent the book for the entire semester, write and highlight in the text, and you will still be able to return it!

Other Products and Services

  • Our Lumberjack Tech Center, which is located inside the campus store, boasts a large selection of computer products, with Macbooks and other PC laptops discounted at student/academic pricing. The tech center also offers a broad line of iPods, iPod accessories, Beats products, and computer peripherals. Our licensed Apple technicians are on site to ensure your computer products continue to run at peak performance.
  • The NAU Campus Store stocks over 25,000 general book titles that support the academic mission of the University including an extensive Southwest and Native American section. There is a section of books exclusively by NAU faculty. Any book that is in print can also be special ordered.
  • Also available is an extensive line of school supplies; art and engineering supplies; imprinted clothing, backpacks and NAU memorabilia. Additional services include cutting mat boards, providing graduation regalia and personalized graduation announcements.

Credit Cards and Check Cashing

The Campus Store accepts Visa, MasterCard, Discover, American Express, cash, and personal checks. Current student ID (JacksCard) and a valid driver's license must accompany personal checks. Two automated teller machines (ATMs) are located at the front of the Campus Store. The Campus Store cannot cash checks for customers. Gift cards are available for any amount.

See our website to purchase or rent used and new textbooks for all your classes, official university clothing and gifts, as well as gift cards.

Career Development

NAU Career Development at University College, located inside the Gateway Student Success Center and online, is dedicated to helping you connect your academic and post-university careers. We offer many resources, workshops, and appointments to help you prepare now for launching your career after graduation--whether you choose to work, attend graduate school, or volunteer.

  • Meet with our peer mentors, the CareerJacks, at walk-in advisement. They can review your resume and cover letter, help you set up a Jobs for Jacks accout, or help you explore various tools you can use on a job search.
  • Call 298-523-4772 to make an in-person or phone appointment with one of our career advisors to spend even more one-on-one time making your resume and cover letter stand out, explore career and job search options, participate in a mock interview, or review results from various career assessments like the MBTI.
  • Attend one of our workshops:
    • How to Interview Like a Pro
    • How to Write a Stand-Out Resume
    • Search Your Way to Success
    • Choose Your Own Identity
  • Attend one of our Career and Graduate School Expos held each semester or the Part Time Job Fair held every fall.
  • Visit our website to explore our online Professional Development Guide, which includes resources to help you explore:
  • Questions? Call 298-523-1087 or email career@nau.edu.

FCB and CEFNS students also have Career Development Offices within their colleges.

Center for International Education (CIE)

Blome Hall, Room 200
P.O. Box 5598
928-523-2409

The Center for International Education is primarily concerned with advocating for and supporting efforts to promote global learning on the campus, and providing services to further this mission. In addition to working closely with faculty to realize this mission, the Center for International Education provides services to students seeking education abroad opportunities (study, internship, research abroad), services to international students and visiting scholars, and manages the recruitment and admission of undergraduate international students. The Center for International Education sees its mission as working to prepare NAU graduates for global citizenship. 

Central Ticket Office

University Union
Phone: 928-523-5661

The Central Ticket Office handles ticket sales for all ticketed events on the NAU campus, including those sponsored by the NAU School of Performing Arts, NAU Athletics, SUN Entertainment, the Flagstaff Symphony Orchestra, and many others.

Childcare Voucher Program

University Union, Room 105
Phone: 928-523-5181

The goals of childcare voucher program are to assist student parents with affordable, quality child care, and to promote graduation from Northern Arizona University.

This is a subsidy program which supports students who have childcare expenses and a demonstrated financial need. Once a student is awarded subsidy funding, it continues through the academic year unless the student's status changes. Participants must reapply each academic year and complete a letter of intent to participate during summer session.

Program requirements

  • Be a full-time NAU student (12 credits per semester for undergraduate, 9 credits per semester for graduate)
  • Demonstrate financial need (determined through application process)
  • Be the parent/s or legal guardian/s of a child/children and have associated child care expenses
  • Authorize staff to verify grades
  • Attend mandatory parent meetings and complete supplementary activities/assignments
  • Participate in program assessments, interviews, focus groups

For complete instructions on how to apply, please visit our website or call 928-523-5181.

Conference services and meeting space

University Union, du Bois Center, Health and Learning Center
University Union, Room 111
Phone: 928-523-4313

University Union

The University Union provides seven meeting rooms with capacities ranging from 12 to 150, six indoor vendor booths and multiple outdoor vendor locations, an all-you-care-to-eat dining facility, and many retail dining options. The Fieldhouse houses two wooden basketball courts, two tennis courts, a running track, and locker room facilities. The Hub features food and fun all in one location with pool tables, shuffle board, darts, karaoke, and music.

du Bois Center

The du Bois Center is located on south campus and is home to a large ballroom, seven conference rooms, indoor and outdoor vendor spaces, an all-you-care-to-eat dining space, and several retail dining options.

Health and Learning Center

The Health and Learning Center has three conference rooms, several private/group study rooms, and lounges designed for social gathering of students, faculty, and staff on the second floor. Essential Blends juice bar is located on the first floor and the Green Scene Cafe offers healthy and sustainable meals and is located on the third floor.

Requesting Meeting or Event Space

Student organizations planning a vendor space, meeting, or event should start at the Office of Student Life which approves all on-campus student organization events.

Cooperative education

Many academic departments make cooperative education and internship opportunities available to their student majors as an integral part of the students' academic program at Northern Arizona University. Cooperative education/internship is career related and academically relevant employment which is approved by a faculty member. Academic credit is given upon successful completion of the co-op internship or work period.

Most co-op internship opportunities begin after completion of at least the sophomore year. Co-op programs normally alternate periods (summer and/or semester) of full time work with periods of full time study, and require a commitment for at least a minimum number of work periods with the same employer. Internship programs are similar to co-op, but are not alternating and usually involve only summer work sessions. Students receive a salary from the employer, but generally travel and housing must be paid by the student. There is also a parallel program which allows the student to work locally part time while attending classes at Northern Arizona University. Specific terminology and details often vary from employer to employer. For further information, inquire directly to the dean's office of the college or school in which your academic major is housed.

Counseling (Psychological)

Counseling Services
Health and Learning Center
PO Box 6045
Phone: 928-523-2261

Northern Arizona University's Counseling Services works to enhance the psychological growth, emotional well-being, and learning potential of students. We accomplish this aim by providing short-term psychological counseling, mental-health and substance-abuse educational programming, emergency interventions, consultation, and referral services.

Counseling Services offers individual, couples, and group counseling as opportunities to address such issues as adjustment to college, relationship concerns, depression, anxiety, stress and time management, and other personal and psychological concerns. Consultation with a counselor is available when someone has a concern about a student's emotional health.

For more information, including how to schedule an appointment and fees for services, contact Counseling Services.

Dental Hygiene Clinic

Health Professions Building 66, room 215
Phone: 928-523-3500

The Dental Hygiene Clinic offers dental cleanings, exams, x-rays, and sealants to students, faculty, staff, and the public. For appointments, call 928-523-3500. The clinic is open 2-3 days a week including evening hours--please check the website for current days and times. The clinic charges a flat fee which includes the dental cleaning, exam, and x-rays. The cost is $65 for adults, $60 for NAU students, staff, and faculty or persons over the age of 65, and $45 for children 13 and under. Sealants are just $5. Student health insurance does not include dental hygiene services.

Disability Resources

Health and Learning Center
Phone: 928-523-8773
Fax: 928-523-8747
Email: DR@nau.edu

If you have a documented disability, you can arrange for accommodations by contacting the office of Disability Resources (DR). In order for your individual needs to be met, you are required to provide DR with disability related documentation and are encouraged to provide it at least eight weeks prior to the time you wish to receive accommodations. You must register with DR each semester you are enrolled at Northern Arizona University and wish to use accommodations.

Faculty is not authorized to provide a student with disability related accommodations without prior approval from DR. Students who have registered with DR are encouraged to notify their instructors as soon as possible after the start of the semester to ensure prompt provision of accommodations.

Concerns or questions regarding disability related accommodations can be brought to the attention of DR or the Office of Affirmative Action and Equal Opportunity.

Extended Campuses

Extended Campuses Building (16A)
PO Box 4117
Phone: 928-523-4212 or 800-426-8315
Fax: 928-523-1169
Email: extended.campuses@nau.edu

Extended Campuses provides access to more than 120 undergraduate and graduate degrees, professional certifications, and educational endorsements to NAU students who take classes outside of the Flagstaff campus. Programs and classes are available online and at multiple locations throughout Arizona. Students have access to a wide range of NAU services including academic advising, financial aid, Cline Library, and more. All classes are taught by experienced NAU faculty and professionals.

Financial Aid

Gammage Administration (Building 1), 2nd floor
PO Box 4108
Phone: 855-628-6333
Fax: 928-523-1551
E-mail: Financial.Aid@nau.edu

Statewide Offices

  • Paradise Valley - 602-493-2729
  • Tucson - 520-879-7910
  • Yuma - 928-317-6400

There is an extensive student financial aid program to assist students and families to finance a college education. Financial aid programs include scholarships, grants, employment and loans. To be given priority for financial aid funding, students should begin the application process in January for the next academic year. The first step is to complete the Free Application for Federal Student Aid (FAFSA). Prior to completing the FAFSA on the web, both students and parents must secure an FSA ID. The FSA ID acts as an electronic signature.

Scholarships

New freshmen are automatically considered for merit-based scholarships once they are offered admission to the University. All admitted students, new and continuing, may complete the Scholarship Application. This is an application for all University Foundation Scholarships as well as a search tool for hundreds of external scholarships for which students may want to apply. The Scholarship Application needs to be completed every year. Most scholarships are awarded in the spring for the next academic year, so it is recommended to complete this form by March of each year. As some scholarships are need-based, each student should also file a Free Application for Federal Student Aid (FAFSA). 

Employment

Students who demonstrate financial need may qualify for the Federal Work Study Program; however, student wage and off-campus employment is available to all students, regardless of need. For more information, please visit this website.

Veterans Educational Benefits

The Office of Student Financial Aid provides assistance to veterans in applying for educational veterans' benefits. For additional information, visit our website.

Paying Tuition and Fees

If the total amount of financial aid exceeds the total amount of charges due (tuition, fees, housing, meal plan, and other current charges) the Office of the Bursar will issue the student a refund. Enrolling in direct deposit ensures that all excess financial aid, refunds, and university paychecks will be directly deposited to the student's checking or savings account. Students may sign up for direct deposit on LOUIE. If the student does not sign up for direct deposit, all financial aid, refunds, and paychecks will be mailed using the refund address provided on LOUIE. Please be sure all address information is current.

If the total amount of anticipated aid is less than total tuition due, the difference can be paid by going to the "Finances" link on LOUIE with a Master Card, American Express, Discover or electronic check. Other payment options are listed on the Student and Departmental Account Services website.

Satisfactory Academic Progress

All students receiving federal financial aid must maintain satisfactory academic progress. Students must maintain at least the minimum GPA required by university standards and must also complete the number of credit hours upon which funding was based during each semester. Students who fail to meet these requirements may be suspended from all federal and state funded assistance programs. It is the student's responsibility to be aware of the Satisfactory Academic Progress standards outlined. SAP standards for institutional or private donor aid may differ.

Financial Aid Notifications and Communications

The Office of Student Financial Aid communicates with students primarily through their NAU e-mail accounts. In many cases, this is the only notification of financial aid status a student will receive. It is very important to establish and use the student e-mail account. Any students who use an e-mail address other than the one provided by the university are responsible for ensuring that mailings from their student e-mail are forwarded to their other account.

First Generation Programs and Initiatives

University Union, First Floor, Room 104
Phone: 928-523-6980
First-Generation Programs and Initiatives are a collection of student-centered programs that serve students who are first-generation, income eligible, or have a disability. These programs provide experiences that maximize students' potential for growth and success in college and beyond. We also aspire to create an institutional climate that supports First-Generation Programs and Initiatives and the unique needs of students we serve.

Student Support Services

Student Support Services (SSS) partners with students who are first-generation college students, income eligible, or who have documented disabilities. We want to help you make a successful academic and social transition to the university environment. Get started by submitting your application, available on our website. The program offers:
  • Peer or professional mentoring, sometimes both
  • Access to regular tutoring appointments or private tutors for upper-division courses
  • Workshops on time management, paying for college, personal strengths, and campus resources
  • Guidance on academic, career, and personal issues
  • Assistance in graduate school preparation
  • Up to a $500 grant (scholarship for freshmen and sophomores with financial need)

First Scholars

The goal of the First Scholars program is to help first-generation college students succeed in school, graduate, and have a life complete with self-awareness, success, and significance. Scholars receive personalized support, including an annual scholarship of $5000 renewable for an additional 3 years for a total maximum reward of $20,000. The program is open to incoming first-time, full-time freshmen whose parents have no more than two years of education beyond high school and no post-secondary degree.

STAR Summer Bridge

The Successful Transition and Academic Readiness (STAR) program ensures new freshmen a successful transition from high school into college. In five weeks during the summer prior to enrolling in your first fall semester you will take two classes totaling six credit hours that you can use toward your undergraduate degree. You will meet new students, live on campus, get used to Northern Arizona University before the fall semester, and have access to peer advising, student clubs, and resources. STAR is also home to the STAR Residential Learning Community and the Olson Scholars program.

Lumberjack Leaders Institute

In collaboration with the Suder Foundation and the University of Memphis, Northern Arizona University invites first-generation students to participate in the Lumberjack Leaders Institute and become a First-Generation Ambassador. Undergraduate students at all class levels are encouraged to apply. The Institute kicks off with an orientation session followed by five workshops and then a capstone event. Workshops focus on understanding yourself, academic success, leadership development, financial literacy, wellness, leading a life of significance, and developing a network of mentors.

Emergency Textbook Loan Program

Having access to your required textbooks will set you up for academic success. For students who lack the financial resources to purchase their textbooks, we can assist you in obtaining required textbooks for schooling; textbooks must be returned at the end of the term in which the textbook was loaned. Applications are available on our website 7 days prior to the start of the term through the 21st day of the semester.

Louie's Cupboard

Louie's Cupboard is a campus food pantry led and managed by student volunteers. We provide non-perishable food several times throughout the semester. Visit our Facebook page for details about distributions and the link to the online request form.

Gateway Student Success Center

Gateway Student Success Center, Building 43
Phone: 928-523-4772

The Gateway Student Success Center provides academic advising for NAU students. Please see the Academic Advising and Career Development sections above for more information.

Health services

Medical Services
Phone: 928-523-2131

Medical Services, located in the Health and Learning Center (across from the Wall Aquatic Center), is a primary care health center staffed by physicians, nurse practitioners, and other health care professionals. In addition to primary care, the health center offers lab, x-ray, and pharmacy services. Every student attending the Flagstaff Campus is charged a $65 per semester wellness fee. This fee helps to provide on-campus health services including health promotion, public health services, and low-cost medical and mental health services, and free membership to the Recreation Center.

Hours

Health Services hours are from 8:00 a.m. to 5:00 p.m. Monday through Friday except on Wednesdays we open at 9:00 a.m., and 11:00 a.m. to 2:00 p.m. on most Saturdays during fall and spring semesters. Medical Services offers care by appointment for on-going health problems and same-day service for urgent illnesses or injuries. The urgent care clinic for same day service runs from 10:00 a.m. to 5:00 p.m. Monday through Friday and most Saturdays throughout the semester.

Medical services

Medical Services offers primary care services by appointment for general medical care, routine physicals, women's health care, health education, mental health, allergy clinics, travel immunizations and massage therapy. For same day/sudden injury or illness we offer the urgent care clinic which focuses on an immediate health issue. For more information or to schedule an appointment, go to our website or call 523-8995.

Health Promotion

The Health Promotion Office provides student health promotion services and health education presentations and seminars on various health topics such as mental health, stress management, alcohol and other drug abuse prevention, nutrition and weight control, fitness, women's and men's health. Health consultations are available by appointment for students wanting more intensive personal health counseling. Online health education links enable students to access campus health resources and self-help materials.

Health Plans and Health Insurance

Medical Services offers a supplemental health plan to help students and their parents plan for medical expenses. For less than most insurance company's annual deductibles and co-pays you can purchase the Gold Plan. The Gold Plan offers $5.00 primary and specialty office visits. Lab work, x-rays and procedures, ordered by Medical Services providers, are included at no additional expense. For students that need major medical insurance, an optional health insurance plan is also available. This is a large group health plan covering students attending the three Arizona universities (15,000 students insured). The plan covers primary care services provided by Medical Services and major medical expenses received off-campus. Health insurance is recommended but not required (except for International Students who must meet specific requirements). For questions regarding student health insurance, dial 928-523-6343.

Inclusion and Multicultural Services

LEADS Center, University Union, Room 104
PO Box 5677
Phone: 928-523-5656
Fax: 928-523-9444
multicultural@nau.edu

LGBTQA Resources and Support
Phone: 928-523-8511
LGBTQA@nau.edu

Inclusion and Multicultural Services (IMS) creates and fosters an all-inclusive campus community that cultivates a safe and welcoming environment for underrepresented student populations. IMS promotes academic and personal growth through mentoring, multicultural programs, LGBTQA programs, and campus-wide initiatives. Our department instills a respect for diversity through our commitment to equality and justice.

IMS serves all students and our office strives to celebrate culture and heritage from the diverse student body here at Northern Arizona University. Our diverse population enriches the academic, cultural, and social life of the university.

LGBTQA Resources and Support is housed under IMS and exists to foster an inclusive and affirming campus environment for all gender identities and sexual orientations. LGBTQA Resources and Support provides educational opportunity, advocacy, and programming that empower students to thrive at the university by promoting a campus that is open, safe, and supportive.

Inclusion and Multicultural Services is located on the first floor of the University Union in the LEADS Center where students can find resources in the areas of academic and personal guidance. Students are also aided in their adjustment to the university environment by IMS Peer Advisors. The staff works with various departments to educate and promote the understanding of the needs of students. IMS is both a resource and a place for students to meet and interact.

  • A gathering place to relax, socialize, and make new friends
  • Computer terminals for writing papers, e-mail, searching the internet, and reduced printing. Faxing of educational documents provided at no charge.
  • Events include One Community, Many Voices, Heritage Month celebrations, diversity peer education, multicultural club support, NAU Pride, Q-Chat, SafeZone training, and many more.
  • Programs include D-MECCa, SafeZone, Diversity U, Ignite, and T.E.A.M.
  • Peer mentors work on a one-on-one basis to assist students with general transition issues, answer financial aid questions, and discuss satisfactory academic progress.
  • Referrals for tutoring, childcare, health services, housing, and other social service agencies.
  • Requesting a letter of recommendation for students who are applying for a scholarship, internship, admission to graduate program, etc.

Library

Cline Library (Building 28)
PO Box 6022
Phone: 928-523-2173 or 800-247-3380

Find and use millions of items in the Cline Library collections, including books, journals, movies, music, government publications, and archival materials related to the Colorado Plateau and Northern Arizona University. Use our website to access more than 130 electronic resources and find more than 80,000 electronic journals and books.

Use your time wisely and drop in between classes. Choose one of the more than 160 desktops throughout the library to access the web as well as productivity software such as Microsoft Office. Check out a laptop and use the library's wireless network throughout the building. Have your own laptop? Connect it to the network as a guest user or with your NAU credentials. Find assistive technology for library users with special needs in The Studios.

For more information, visit our website or Ask a Librarian. Call 928-523-2173 or 1-800-247-3380 with general services and information questions. For research assistance call 928-523-6805. 

Online Library Services

  • Burning the midnight oil? You can access services and quality research 24/7 through the library's website.
  • Find an extensive selection of e-books and e-journals online for your research.
  • Search the library catalog to locate movies, music, books, journals, and other resources in the library's collections.
  • Ask for assistance via email or chat.
  • Need some one-on-one assistance? You can get personalized research assistance by scheduling an appointment through the Main Desk, Ask a Librarian, or by contacting librarians@nau.edu.
  • Renew books and check your library record.
  • Find information about available library jobs and internships.
  • Can't find something you need for a project? Use the library's Document Delivery Service to submit your request online. We'll get books, articles, movies, and music from other libraries around the world at no cost to you.
  • Explore the unique materials held in the library's Special Collections and Archives.

Visit our beautiful 200,000+ square foot facility to:

  • Check out a wireless laptop (PC or Mac) for two hours.
  • Create a "wow" presentation by using iMacs with audio/video production and editing software in The Studios.
  • Schedule a Production Studio as an individual or small group to work on any type of multimedia project from concept to publication with access to industry standard software, LCD panels, and microphones.
  • Schedule a consultation with Studios Staff to help you get started on your multimedia project.
  • Need a place to study with a group of friends or classmates? Check out an individual or group study room from the Main Desk.
  • Find assistive technology for library users with special needs.
  • Grab a cup of coffee or a snack in Scholar's Corner.
  • Need a break? Check out one of the film series held in the library's 400-seat Assembly Hall.

Students may also borrow library materials in person at Arizona State University and the University of Arizona. To do so, you must present your official NAU identification card and a current statement of account from NAU's Student Business Services that shows all of your fees have been paid.

Special Collections and Archives

The library's Special Collections and Archives offers an abundance of unique materials which document the history and development of the Colorado Plateau in a variety of disciplines, with an emphasis on the Colorado River and Grand Canyon, Native American history and culture, land use, the environment, and economic development. The collection includes a wide array of materials, from manuscripts to maps, from audio to video, from periodicals to photographs. The department also houses the University Archives. Visit the archives in person or via the web to tour digital exhibits or access materials online. 

Mail Services

Postal Services Central Facility
Campus Store, Lower Level
Phone: 928-523-2486

South Satellite Postal Facility
du Bois Conference Center, First Floor
Phone: 928-523-4651

Postal Services will send you an e-mail when your box has been assigned .The e-mail will direct you to our website where your will be able to access your PO Box number, combination, and how to address your mail. There are signs by the PO boxes instructing students on how to use the combinations and a video is located on the NAU Postal Services website. More than one person could be assigned to a mailbox. If you would prefer a private PO box, you can rent one online.

A university student ID (JacksCard) is required to claim items that cannot be put in the mailbox. If you do share a mailbox, please leave your box mate's mail in the box. If you have any questions concerning mail in your box, please give it to a Postal Services clerk for proper treatment.

Mail arrives at 8:00 am and all mail is in the boxes by 10:00 am. Please visit our website for: box information and combinations, online forwarding, and information on how to address your mail for the following carriers: USPS, FedEx, UPS, and DHL.

Addressing Student Mail for All Delivery Carriers

Your Full Name (no nicknames)
Physical address of your residence hall + the number symbol (#) + your PO box number
Flagstaff, AZ  86011

Example

John Doe
1015 S San Francisco Street #6050
Flagstaff, AZ 86011

Click here to find your physical address.

Click here to find your PO box number.

Package Notification System

You will be notified by e-mail when a package is received by NAU Postal Services. Please go to the Postal Services website to search for received packages. Then visit the Customer Service counter with a valid ID to pick up your package. Specialty mail/packages (Express, Certified, Insured) also need a photo ID to retrieve those packages.

Helpful Tips

  • Student mailbox assignments between 6101 and 14999 are located in the Postal Services Central Facility.
  • Student mailbox assignments between 20000 and 21399 are located in the South Satellite Postal Services. 
  • UPS, FedEx, and DHL is delivered direct to your Residence Hall. Please refer to the information above for proper addressing. 
  • For security reasons, we are unable to check your mail over the phone.
  • Do not send cash in the mail. Have all checks, travel tickets, etc. sent by Certified Mail or have your funds directly deposited into your bank account.
  • If you left a forwarding address for the summer, check with Postal Services to make sure the forward is stopped when you return in the fall.
  • Please address all concerns to the Post Services Manager.
  • During winter break, all mail is placed in the mailboxes. It is not required to leave a change of address during this time UNLESS you move off campus permanently. 
  • Stamp sales, outgoing mail services, copies, and fax services are available at both Postal Services locations. FedEx services and outgoing USPS Express Mail are only provided at the Postal Services Central Facility.

Media

For more information regarding any of the various media productions housed in the School of Communication, please contact the School of Communication Administrative Office at 928-523-2232 or school.communication@nau.edu.

Flagstaff Newspaper

Arizona Daily Sun
Phone: 928-774-4545

For subscriptions, please call 928-779-4189 or visit their website

KJACK Radio

Communication Building 16, Room 101
Faculty Adviser: Dr. Norm Medoff
Phone: 928-523-3036

KJACK is a radio programming service originating in the School of Communication. Students can receive course credit for working at the station (1680 AM radio on campus). The program format for KJACK is generally alternative rock with specialty shows featuring differing musical styles and cultural influences and newscasts.

KNAU

Phone: 928-523-5628

KNAU has been a public service of Northern Arizona University for almost 30 years. Since signing on in 1983, KNAU has expanded to serve the greater northern Arizona region, providing two programming streams, Classical Music and NPR News and Talk. KNAU is constantly striving to better serve northern Arizona by improving radio signals to outlying areas. Since 1983, we have constructed 13 transmitters and, in 2008, started construction on a satellite interconnection system. Over the years, KNAU’s news department has won dozens of Edward R. Murrow awards for news writing, best newsroom, and best feature news stories.

The Lumberjack, campus newspaper

Communication Building 16, Room 101
Faculty Adviser: Peter Friederici
Sales Manager: Marsha Simon
Phone: 928-523-4921

NAU's award-winning student newspaper, the Lumberjack, serves the NAU and Flagstaff community. The print version, with a circulation of 7000, is distributed free onThursdays at numerous sites across campus and the greater Flagstaff area. The online version presents breaking news, features, and multimedia stories. All students may apply for editorial, advertising, and production positions, with salaries and activity waivers available. An editor-in-chief is appointed each semester by the journalism faculty.

NAZ Today

Communication Building 16, Room 101
Faculty Adviser: Brandon Neuman
NAZ Today is a media lab that provides news and entertainment programming written, produced, and directed by student staff under supervision of a faculty adviser. Students have produced news programs, news magazine shows, drama series, and comedy shows. NAZ Today allows exploration and experimentation with news reporting, videography, program production, and program management.

Phoenix Newspaper

Arizona Republic
Phone: 800-331-9303

For subscriptions, please call Customer Service at 602-444-1000 or visit their website.

UTV 62

Communication Building 16, Room 101
Faculty Adviser: Paul Helford
Phone: 928-523-9193

UTV is NAU’s on-campus student-run television station. UTV Films is NAU’s student-run film production studio. UTV 62 programs original student productions and students’ favorite movies and TV shows 24 hours every day. UTV Films produces one high-quality short film each semester. UTV also presents two student film festivals each year. Students can work for the television station, a production position on the film, or be part of the film festival. UTV offers resume building, professionally-oriented experience. Students may qualify for tuition assistance. There are no pre-requisites.

Military and Veterans' Benefits

Phone: 928-523-8387
NAU offers a wide range of services and support to our student veterans and their families. Please refer to the NAU Military and Veteran Virtual Center for a comprehensive review of services and support.
For general questions students can also contact the Veteran Success Center at Veteran.Center@nau.edu or 928-523-8387. For questions specifically related to military and veteran financial aid benefits please contact VAEdbenefits@nau.edu or 928-523-4519. And for questions specifically related to military and veterans attending the Franke College of Business please feel free to contact the FCB Veteran Student Center at Laurie.Jordon@nau.edu or 928-523-3989.

Native American Student Services (NASS)

Native American Cultural Center (Building 14)
PO Box 5653
Phone: 928-523-8086
Fax: 928-523-8855

NASS' mission since 1994 has been to assist NAU in becoming one of the Nation's leading universities serving Native American students through: advocacy, holistic support services and community outreach to increase the recruitment and retention of Native American, Alaskan Native, and Native Hawaiian students. NASS focuses on meeting with new freshman and transfer students to help ensure a smooth transition to college life.

NASS Services

  • Gathering place to relax, socialize, and make new friends
  • Computer terminals for writing papers, e-mail, and free printing (10 pages per day)
  • Supplemental guidance on college majors, academic issues or concerns, course selection, course registration, graduation requirements, and development of an individualized StEP Plan
  • Guidance on financial/tribal aid, scholarships, LOUIE navigation, personal/cultural issues, and balancing work, college courses, family obligations, and culture
  • Peer mentorship with seasoned college students
  • Listserv via e-mail network for students to receive up-to-date information
  • Resources for jobs, internships, scholarships, and graduate school preparation
  • Referrals for childcare, health services, housing, and other social service agencies
  • Programming activities such as annual Fall Stew Fest, NASS Scholar Program, Native Connections program, Native American Heritage Month festivities, and much more

Office of Public Affairs

Babbitt Administrative Center, Room 106
Phone: 928-523-2282

The Office of Public Affairs works to advance Northern Arizona University's mission and vision and promote the accomplishments of students, faculty and staff. The team develops written and visual communication to tell the NAU story to external and internal audiences through public relations efforts, NAU News, and social media outlets including Facebook, Twitter, Instagram, LinkedIn, and Pinterest. The Office of Public Affairs works with media and NAU departments to write and distribute press releases, answers questions and finds experts for the media, and fulfills public information requests. The team also is on hand to assist with communication in crisis and emergency situations related to the university.

Parent and Family Services  

University Union, Room 105
Phone: 928-523-6267

Parent and Family Services' mission is to foster open communication between the university and our student’s family members. We engage parents, family members, and students in university life by encouraging interest, participation, and support of the university. This enhances the quality of both the student and family members' experience during their years involved with the university.

We have three primary focuses:

  • To advance the mission and goals of Northern Arizona University through the establishment and maintenance of contact between the university and the parents of its students
  • To provide a medium through which parents/family members of current students can:
    • develop an interest in the progress and needs of Northern Arizona University
    • contribute to the well-being of the university
    • create beneficial relations with the university
  • To support the Northern Arizona University administration in fostering and encouraging exemplary scholarship by our students

Parking and Shuttle Services

Building 91
Phone: 928-523-6623

Parking and Shuttle Services provides a variety of practical parking and transportation options as well as free motorist assistance. Students who bring a vehicle onto campus must purchase a parking permit through Manage My Parking. Weekday visitors must purchase a day permit which is sold through the kiosks located at four main entrances of campus or at the Parking Services office. Semester and year-long permits are sold exclusively online. If a student does not have a vehicle, campus Shuttle Services is a reliable and free cross-campus shuttle service.

Printing Services

Building 57
120 West Dupont Avenue (across the street from Parking Services and Human Resources)
Phone: 928-523-1941

Printing Services is a full-service print shop assisting the entire university including departments, faculty, students, and groups. Our mission is to provide high-quality printing while maintaining excellent customer service, competitive pricing, and quick turnaround. We can produce anything from office stationery to full-color booklets; large-format printing including posters, banners, and table throws; and promotional items. 

Not using a university account? We accept JacksCards and credit cards. Free on-campus delivery. Email printing.services@nau.edu or call us for estimates or questions. Let us help you make your print ideas a reality!

Registrar

Gammage Administration, First Floor, Main Lobby
Phone: 928-523-2108

The Office of the Registrar is responsible for maintaining the official academic record of each student. It is also responsible for enrollment, program changes, course audits, course repeats, "A"-Pass-Fail option, grades, undergraduate graduation, undergraduate readmission, undergraduate residency (current students), FERPA compliance, transcript requests and verification of enrollment, name changes, and schedule of classes. Various forms pertaining to these and many other services this office provides are available on the website under Forms and Policies

Safety related programs on campus

Insurance and Claims Unit of Contracting and Purchasing Services, Department of Operations at Capital Assets and Services, and Regulatory Compliance are responsible for managing and reducing safety risks on campus and protecting the university from property loss and liability. These university units have several main areas of responsibility for the benefit of students, staff, and faculty.

  1. Property/Liability: (located in Contracting and Purchasing Services, Bldg 98B, 928-523-2009)- manages the university's property claims, third party liability claims, property and liability insurance coverage and issues, foreign travel coverage, volunteer coverage; student internship coverage, release forms for field trips, and acts as the liaison to State Risk Management Division.
  2. Fire and life safety: review plans for new and renovated buildings; inspect existing buildings for fire safety features; train NAU employees in fire prevention, extinguisher operation, and building evacuation; work with the State Fire Marshal's office and the Flagstaff Fire Department to ensure NAU's buildings are protected and comply with the Fire Code.
  3. Occupational safety program: investigate campus accidents to determine the cause and help prevent similar occurrences in the future; check work places for safety hazards; provide safety training to employees; maintain the university's Automatic External Defibrillator (AED) program
  4. Asbestos management: management of the university's in place asbestos (non-disturbed); management and oversight of all asbestos abatement; provide asbestos safety and awareness training.
  5. Transportation services center: TSC incorporates 4 divisions that services the university's vehicular needs:
    • The motor Pool offers a wide variety of vehicles for university related business trips and on-campus use
    • The Garage maintains over 400 university vehicles, local and state wide, plus several other state agency vehicles in our 4 bay garage.
    • The Body shop repairs and paints university vehicles from our own motor pool plus campus use vehicles.
    • The Disabled Student Service Bus is a combined effort of Disability Support Services and TSC to meet the on-campus transportation needs of disabled students at NAU.
  6. Custodial: responsible for keeping the campus at the highest possible level of cleanliness.
  7. Recycling and refuge management: provide management and oversight for the City of Flagstaff to maintain efficiency with NAU's recycling and refuge program.
  8. The Office of Regulatory Compliance (Environmental, Health and Safety) (located in Peterson Hall, bldg 22): works directly with faculty, students and staff in the areas of chemical, biological and radiation safety through planned audits, area specific training and safety program development; administers components of the university's Loss Prevention Program: Accident and Incident Tracking and Investigation; Maintenance Programs (Lockout/Tagout, Confined Space; Personal Protective Equipment); Environmental Protection Programs; and Industrial Hygiene Programs.

Student Affairs

University Union / Fieldhouse, Room 242
Phone: 928-523-6116

Student Affairs manages the business activities of various departments including:

  • Campus Recreation Services
    • Fitness
    • Outdoor Adventures
    • Summer Youth Programs
  • First-Generation Programs
    • First Scholars
    • STAR
  • Inclusion and Multicultural Services
    • LGBTQA
  • Military and Veteran Affairs
    • Veteran Success Center
  • Native American Student Services
    • NASS Scholars
  • Nizhoni Academy
  • Northern Arizona College Resource Center
  • Student Life
    • Dean of Students
    • Parent and Family Services
  • Student Success Initiatives
    • Peer Jacks Mentoring
    • Supplemental Instruction
    • Test Prep
    • Transfer and Commuter Connections
    • Tutoring
  • TRIO Programs
    • Educational Opportunity Centers
    • Student Support Services
    • Talent Search
    • Upward Bound
    • Upward Bound Math and Science

Student and Departmental Account Services (SDAS)

Gammage Building, 1st Floor, South Lobby
Phone: 866-234-6153
Email: SDAS@nau.edu

Student Accounts will help you with most issues involving payments and fees including:

 

  • Billing and payment for tuition and fees
  • Setting up tuition payment plans
  • Tuition refunds
  • Setting up direct deposit
  • Collections and delinquent accounts
  • 1098-T tax credit information
  • Third party or sponsored billing

 

     

Payments are accepted for all charges posted to the LOUIE account such as tuition, housing, meal plan, and department charges. You can pay by cash, personal check, traveler's check, money order, and cashier's check in our office. Checks should be made payable to Northern Arizona University. Be sure to include your NAU student ID number on all payment correspondance. For your protection DO NOT mail cash. Checks will be accepted only for the exact amount of fees owing. Postdated checks cannot be accepted for payment. Online payments can be made with electronic check or credit card through the LOUIE account. The university accepts Visa, MasterCard, Discover, JCB, and American Express credit cards. All credit card transactions are charged a 2.75% service fee on the amount of the transaction or a minimum of $3.00.

Student Life (Dean of Students)

University Union, Room 105
Phone: 928-523-5181
student.life@nau.edu

The Office of Student Life is a multifaceted office offering a variety of programs and services to students. We coordinate student leadership programs, the registration process associated with existing and new student organizations, provide assistance for student organization event planning, coordinate the student disciplinary procedures, and process extracurricular institutional excuse forms for student organizations. We also coordinate Northern Arizona University's Childcare Voucher Program, Parent and Family Services, assist with traditional events such as Welcome Week, Homecoming and Family Weekend, and offer a variety of student recognition programs.

Our office also prepares the online Student Handbook, which has information about university services, policies, and regulations that affect you as a student. In addition to other policies, the Student Handbook contains the Student Code of Conduct and Student Disciplinary Procedures, which are policies established by the Arizona Board of Regents and Northern Arizona University governing student behavior on university property and at university-sponsored events. Please refer to the appendix of the Student Handbook for these and other policies.

SUN Entertainment

Phone: 928-523-5638

SUN Entertainment is Northern Arizona University's entertainment promotion and production department. Since 1982 SUN Entertainment has been committed to providing social, recreational and cultural activities to the Northern Arizona University community. In addition to presenting major concerts and comedians, SUN Entertainment provides various student programs including Prochnow Movies, Noon Time Activities, Special Events, and the popular Friday night AfterHours program. The student employees of SUN Entertainment are responsible for all phases of operations including booking, advertising, promoting, staffing, and managing all events.Visit our website and social media to see upcoming campus events.

Testing Center

Phone: 928-523-2358

The NAU Testing Center supports student success by offering exams that students may need to get into college, to obtain college credit, to place in college classes, and to prepare for life after college. We offer the following exams, as well as many others: English Accuplacer, CLEP, MAT, GMAT, MBTI, Strong, as well as correspondence and/or make-up exams.

University Police Department

525 E Pine Knoll Drive, Building 98A
PO Box 5602

Police Department Non-Emergency Phone: 928-523-3611
Police Emergency Phone: 928-523-3000;911
Police - Hearing Impaired: 928-523-1441
Police Administration: 928-523-1186
Fax: 928-523-9483

Northern Arizona University's Police Department is dedicated to furthering the University's vision of becoming a premier educational campus by fostering a safe and healthy environment through quality law enforcement services and community problem solving partnerships. Providing professional law enforcement services 24 hours a day, 365 days a year, we are the only CALEA accredited law enforcement agency in Northern Arizona.

Staffed by 21 state certified police officers and 16 civilian personnel, law enforcement services include patrol, criminal investigations, dispatch, records, evidence, lost and found property, emergency operations, and the campus safety aide program.

Campus Safety Aides are a key component, providing safety escorts anywhere on campus and acting as "eyes and ears" to report suspicious activity to officers. To request a safety escort, call 523-3611 and the dispatcher will process your call for service. In cases of emergency, dial 3-3000 or 911. Another means of direct emergency contact to police is through the blue light phone system. These easily-identifiable phones (a blue light above a yellow call box) are strategically located at more than 132 sites throughout campus, as well as at all main residence hall entrances. Pushing the emergency button on the call box keypad, automatically connects the caller to the NAU PD dispatcher who answers "police emergency". Additionally, all elevators also have emergency phones.

Other services offered by the department include fingerprinting, lost and found, personal property identification tools, and temporary parking permits when the Parking Services office is closed. We offer a wide range of public safety and crime prevention programs designed to provide up-to-date information. For more details regarding presentation topics, how to schedule a presentation, to make a report on-line, career opportunities, or to learn more about the department, log on to our website.

Vending machines

A variety of vending machines are available on campus and maintained by a private agency, under terms of a contract with the university. If a machine fails to operate correctly, please contact the building manager or the 1-800 number located at the top of the vending machine.