SPAC produces at least two newsletters each academic year. The newsletter serves as the Council's communication to Service Professionals on all topics related to the Council's activities. Articles may include committee updates, professional development opportunities, and advocacy projects.
Notes from the Chair
As the chair of the Service Professional Advisory Council
(SPAC) I would like to invite you to become involved in SPAC in whatever way
you can. This year our theme is Employee
Engagement. At NAU, we are so
fortunate to have a number of opportunities in which to be involved and be
ambassadors for positivity! Whether it’s
attending one or more of the excellent personal and professional development
courses offered by NAU, or attending a Lumberjack sporting event, we can share
our commitment and support of the institution with others. SPAC also has service projects and we welcome
your time and talent on those committees, as well.
I also invite you to attend our monthly meetings, whether by
Collaborate or in person. The meeting
locations are listed on our website. We have tried a new approach this year with
speed networking to start off each meeting. It gets the energy flowing and allows us to
meet other service professionals that we may not know. The connection to others is also important for
engagement in our campus community.
There is a lot of change happening on campus. We have all
been impacted by it, but we need to remember that change brings opportunity and
be receptive when those opportunities present themselves to us. It is important to stay informed about the
direction that NAU is heading; I encourage you to attend the President’s Forum
on October 18 from 3 to 4:30 and the High Country Conference Center. This will be beneficial for all of us to stay
engaged and remain positive!
I hope to see you soon at a SPAC meeting! If you have a question or need some
assistance, please contact us!
Shari L. Miller, M.A., J.D.
Chair, Service Professional Advisory Council
Lunch Break Workshops - You said; we did!
As a direct result of your feedback on the SPAC survey, we are proud to
announce this fall’s Lunch Break workshops.
Lunch Breaks are available
to the entire service professional population as a way for networking with
peers and as a means of staying informed on a variety of topics from
self-improvement to university business.
- October 19th (11:30am
– 12:30pm) # SPAC08 – Project Management and Storage Software (facilitated by Sean
Ryan from NAU’s Center for Science Teaching & Learning)
- November 9th (12:00pm –
1:00pm) # SPAC09 – Develop YOUR
Career (facilitated by Emily McCarthy from NAU Career Development)
ALL sessions take place in the Applied Research and Development (ARD) building #56, Large Pod conference room.
is limited so
log into LOUIE and search the course names or #s listed above to reserve your seat today!
Chris Graver, Steve Hernandez, and the CAS Log-In Messaging Project Team
nomination submitted by Shari Miller to the State Authorization Network (SAN)
for the category of “Location: How do you identify where your students are
located?” is the recipient of the national 2016 SANsational Award! Chris Graver was ITS project lead with Steve
Hernandez; they worked tirelessly to launch the CAS log-in messaging project to
determine where NAU students are physically located each semester. According to the announcement from WCET, “It
was an exceptionally competitive pool of nominations. The 2016 SANsational awardees demonstrate the
kind of innovative, forward-thinking, and truly compliance-centric institutions
we are proud to have as WCET SAN members.
One of the goals of the SANsational award is to promote awareness and
dissemination of the promising practices and resources represented by the award
included Ahsan Imam, Teresa Haven, Lauren Copeland-Glenn, Ray Walker, John
Hutchison, Theresa Rogers, Mikhael Star, Cory Logan, Janea Laudick, and Shari
On behalf of the team, Shari Miller received
the award on October 12 at the SAN Conference. The award will be dedicated to the memory of
Teresa Haven. Thank you to Kyle Cawood
for coming up with the concept and Julia Spining for her assistance in writing
the nomination. This was a truly
collaborative work across many units of NAU which has put NAU again in the
national spotlight for its innovation in state authorization compliance!
Campus Collaboration at SSC
The new Student
Service Center (SSC) opened its doors February 1, 2016 (Building 60,
Room 103) with a mission to set a new standard of customer service, facilitating
student success. The SSC utilizes
Salesforce CRM in conjunction with multiple campus functional areas such as
Financial Aid, Registrar, Student Accounts, and Undergraduate Admissions and
Orientation to serve students seamlessly with a robust case management system
that functions along with other campus applications like Outlook, Louie, and
OnBase. Recently, the NAU Yuma Student
Service Center has joined our collaboration to offer the same coordinated
service to the Yuma Extended Campuses community.
The Flagstaff Mountain SSC has resolved 6,867 cases through September 30, 2016 with
an average close time of 28 minutes. The
Service Center staff is cross-trained and fluent in processes like verifying enrollment and schedules, adding/dropping classes, applying for scholarships and
financial aid, making payments, and completing and submitting forms. Stop in, call, or email the SSC for convenient “One Stop” service!
University Committee Updates
SPAC continues to remain a well-informed advocate for Service Professionals by attending regular University Committee meetings and providing summary updates at each SPAC meet. These updates are published in the SPAC minutes available here.
Campus Climate Survey
Representatives of the Commission on Ethnic Diversity, the LGBTQIA Commission, and the Equity and Inclusion Commission created a Campus Climate survey with the help of the EMSA Analytics and Assessment Office and administered it in Spring 2015. The survey covers topics such as
- Overall campus climate
- Resources and support
- Staff and programming
- Faculty and academics
- Experiences/Reporting of harassment and discrimination
The survey was sent to 17,663 undergraduate students on the Flagstaff Campus; over 2,000 completed the full survey. Results were disaggregated into the following groups:
- White vs. Students of Color
- Sexual Identity Majority vs. Sexual Identity Minority
- Students without a Disability vs. Students with a Disability
- Gender Identity Majority vs. Gender Identity Minority
This survey has opened discussions relative to understanding our campus climate and the overall student experience. Watch for forthcoming presentations on the survey at the various Campus Commissions coming soon.
Human Resources Updates
Performance Based Increases (PBI) are approved by Dr. Cheng effective December
5, 2016. See this HR
webpage for details.
- Because of the
early effective date, there will be changes to Workforce Planning
- Workforce Planning
will move from an annual process to one that is more ongoing. Human
Resources will communicate details about the new program to address
reclassification issues in early December. Reclassification requests should
be held for submission until the new process is implemented, which we
anticipate will be early in calendar year 2017.
- Funding has been
allocated to provide increases to Classified Staff, Service Professionals, and
Post-Doctoral Scholars. (Faculty will have the same pool, but their
program differs from the staff program because of policy requirements.)
- All staff who meet
the eligibility criteria will be eligible for a 2% base increase.
top performer increases can be granted to up to 50% of classified staff and up
to 50% of service professionals. The top performer increases can range
from 1-3% and are in addition to the base 2%.
Fair Labor Standards Act (FSLA) and Overtimeestablishes
minimum wage, overtime pay, record keeping standards, and child labor
standards. Significant changes have been made to the law regarding the
minimum salary threshold for an exemption from the overtime provisions of the
law. The changes are effective on December 1, 2016, but will be
implemented at NAU on the 11/21/16, the first day of the pay period that
includes December 1. See this HR
webpage for details.
- FSLA: Previous threshold
of $23,000 is now $47,476. Approximately 600 employees who were
previously exempt will become non-exempt because their salaries fall below the
The 2% base Performance Based Increase will impact approximately 40 of those
600 impacted employees by increasing their salaries above the new threshold,
meaning these 40 employees will not see a change of their FLSA exemption status.
For detailed information on these campus-wide
initiatives, please visit the individual websites listed below.