Your Opinion Matters

Please select one of the following:

            

Please select one of the following:

            

1. Have you reviewed our website?

            

a. Were you able to easily navigate to the information that you were looking for?

            

b. Was it easy to understand?

            

c. If no, please describe your experience:

2. How do you pay charges on your student account? (Select all that apply)

3. Have you paid charges on your student account using our online payment system?

            

a. Please describe your experience:

4. Have you phoned our office for assistance?

            

a. Please select all that apply based on service or information requested:

b. Please select one of the boxes below that best represents your approximate wait time before a representative took your call:

            

c. If you were dissatisfied please give a brief description of your experience:

5. Have you e-mailed our office?

            

a. If yes, was this response timely and the information clear and easy to understand?

            

b. If no, please give a brief description of your experience:

6. Have you used the Live Chat function on our website?

            

a. If yes, were you satisfied with the service?

            

b. If no, please give a description of your experience:

7. Would you be interested in participating in a focus group where we hope to discover new ways to meet your service needs and to discuss utilization of available resources? If yes, please provide your contact information in the additional comments box below.

            

Additional comments: