Resolution and Compliance

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NAU resolution process

Northern Arizona University is committed to providing a valued learning experience for our students and we appreciate the opportunity to enhance that experience. Should an issue be brought to our attention, NAU will take appropriate action to seek resolution.  Students are encouraged to pursue our internal resolution process for any complaints before contacting external state sources for resolution.

NAU students are encouraged to first speak to their faculty member if they have an academic issue. If an issue cannot be resolved at that level, a student may contact the academic department for information on how to proceed. 

If the issue involves a dispute concerning a grade, there is a policy to address grade appeals in the Student Handbook.

If the issue involves an allegation of academic dishonesty, please review the appeal policy.

If an issue submitted to NAU by a student is unresolved and involves a complaint arising under State laws, an Arizona Board of Regents policy or any other matter, the student may contact the Arizona Board of Regents (in accordance with 75 Fed. Reg. 66865-66, Oct. 29, 2010), by visiting: ABOR sites or by submitting a request directly. A student may also call the ABOR office at 602-229-2511.

SARA Complaint Process

The Arizona SARA Council has jurisdiction over Arizona SARA-approved institutions including NAU in relation to non-instructional complaints. Instructional complaints, such as grade grievances, are not reviewed by the Council and should not be submitted for review. Prior to registering a non-instructional complaint with the Arizona SARA Council, the student/complainant must complete NAU’s and the Arizona Board of Regent’s complaint process, as listed above.  Non-instructional complaints may be submitted here.

Students also have the right to contact state authorization or accrediting agency contacts for specific issues.

For online students who are residents of states outside of Arizona, consumer inquiries may be directed to the following consumer protection agencies.

NAU is accredited by the Higher Learning Commission of the North Central Association.  Questions about NAU’s compliance with criteria for accreditation can be directed to: 

Higher Learning Commission
230 South LaSalle Street, Suite 7-500
Chicago, Illinois 60604-1411
1-800-621-7440

State authorization compliance

State Authorization Reciprocity Agreement (SARA)

On April 24, 2015, Northern Arizona University has been approved by Arizona to participate in the National Council for State Authorization Reciprocity Agreements. NC-SARA is a voluntary, regional approach to state oversight of postsecondary distance education..

State authorization information

NAU may need to be authorized to serve students in certain states outside of Arizona. Please review the State compliance table to determine if NAU is currently able to admit students from your state. If you have any questions, contact 1-800-426-8315.

State Compliance Table

State

Status

Comments

 

 

SARA state, authorized, licensed, registered, certified, exempt or not subject to governance: Applications are currently accepted within these states. Apply here for online degrees.

Researching or seeking authorization in the states where NAU has a physical presence: Applicants within these states may require additional review by NAU to ensure the learner is eligible for admission.

Questions on a state’s status and admission can be directed to 800-426-8315.

Alabama

 

X

 

Alaska

X

 

 

American Samoa

 

X

 

Arizona

X

 

 

Arkansas

 

X

 

California

X

 

 

Colorado

X

 

 

Connecticut

X

 

 

Delaware

X

 

 

District of Columbia

 

X

 

Florida

X

 

 

Georgia

X

 

 

Guam

 

X

 

Hawaii

X

 

 

Idaho

X

 

 

Illinois

X

 

 

Indiana

 

 

Iowa

 

X

 Iowa Residents: Northern Arizona University is seeking registration under Iowa Code Chapter 261B and abides by Iowa Code §261.9(1)(g) which provides refund options for certain individuals (and/or spouses) who are deployed.

Kansas

 X

 

 

Kentucky

 

X

 

Louisiana

 

 

Maine

X 

 

 

Maryland

 

X

 

Massachusetts

 

X

 

Michigan

X

 

 

Minnesota

 

 

Mississippi

X

 

 

Missouri

 X

 

 

Montana

X

 

 

Nebraska

X

 

 

Nevada

X

 

 

New Hampshire

X

 

 

New Jersey

X

 

 

New Mexico

X

 

 

New York

 

X

 

North Carolina

 

X

 

North Dakota

X

 

 

Northern Mariana Islands

X

 

 

Ohio

 

 

Oklahoma

 X

 

NAU is not responsible for identifying experiential learning sites (e.g. clinical rotations, externships, internships, etc.) and/or proctors. The onus is on the student to do so within NAU established guidelines.

Oregon

 X

 

 

Pennsylvania

 

X

 

Puerto Rico

 

X

 

Rhode Island

X

 

 

South Carolina

X

 

 

South Dakota

X

 

 

Tennessee

 

X

NAU is not responsible for identifying experiential learning sites (e.g. clinical rotations, externships, internships, etc.) and/or proctors. The onus is on the student to do so within NAU established guidelines.

Texas

X

 

The Texas Workforce Commission requires that NAU state that it is not regulated in Texas under Chapter 132 of the Texas Education Code.

Utah

X

 

 

Vermont

X

 

 

Virginia

X

 

 

Virgin Islands

 

X

 

Washington

 X

 

Northern Arizona University is authorized by the Washington Student Achievement Council and meets the requirements and minimum educational standards established for degree-granting institutions under the Degree-Granting Institutions Act. This authorization is subject to periodic review and authorizes Northern Arizona University to offer field placement components for specific degree programs. The Council may be contacted for a list of currently authorized programs. Authorization by the Council does not carry with it an endorsement by the Council of the institution or its programs. Any person desiring information about the requirements of the act or the applicability of those requirements to the institution may contact the Council at P.O. Box 43430, Olympia, WA 98504-3430.

NAU is not responsible for identifying experiential learning sites (e.g. clinical rotations, externships, internships, etc.) and/or proctors. The onus is on the student to do so within NAU established guidelines.

West Virginia

 

 

Wisconsin

X

 

 

Wyoming

X

 

 

For additional information contact Shari.Miller@nau.edu.

Professional licensure information