Join our summer housing team
Housing and Residence Life serves a variety of populations for the summer months including NAU students, special program participants and conference guests from all over the United States and other countries. To best meet the diverse needs of our residents and guests in a fluctuating summer schedule, approximately 60 Summer Housing Assistants (SHAs) staff all summer residence halls as one team. All SHAs live together in a designated hall for the summer months and are scheduled work shifts throughout all summer halls. The Summer Housing Assistant role is a 30-hour/week position including work on evenings, weekends and holidays. The actual number of hours worked per week may vary based on the occupancy and needs of the summer residence halls.
SUMMER HOUSING ASSISTANT JOB DESCRIPTION Responsibilities
Nightly On-Call Team
- For every hall that is occupied each night, an on-call SHA team is assigned per hall to stay overnight in designated staff rooms from 7pm to 7am
- Conduct two to three sets of building rounds depending on hall population
- Interact with residents/guests in public areas and be visible in the hall during peak activity hours
- Address resident/guest behavior concerns and respond to emergencies
- Document incidents and notify supervisors
- Assist with assigned building tasks
- Submit facility and maintenance needs
- Record important information and task progress in front desk communication log
- Each SHA will typically serve two on-call nights per week on average
Front Desk/Guest Service
- Work scheduled front desk shifts
- Greet residents/guests and answer inquiries pertaining to hall services, directions, and Flagstaff area attractions
- Answer front desk phone and email; receive and deliver messages
- Present a positive and professional image of NAU at all times, including upholding laws, policies, and procedures of the State of Arizona, Northern Arizona University, and Housing and Residence Life.
- Provide excellent customer service to residents/guests at all times
- Complete desk tasks and update communication log
Housekeeping and Building Preparation
- Prepare halls for room turnover at beginning of each summer session, after check-outs and in between conference group arrival/departures
- Lower/raise lofted beds at beginning/end of conference season
- Turn over rooms in between each check-in/out:
- Clean/dust room furniture and shelves; clean room sinks, mirrors and windows; empty wastebaskets; sweep/vacuum floors
- Clean showers, sinks, toilets, floors, and mirrors in suite/apartment bathrooms
- Clean appliances, counters, storage areas and floors in apartment kitchens, laundry and living room areas
- Bundle/place clean linen on beds and remove used linen
- Assess/report damages and additional maintenance/custodial needs after each conference
- Inventory and inspect each room before a group arrives and after the group departs
- Properly label lost and found items and leave items at front desk
- Identify custodial and maintenance concerns for public areas
- Set up meeting spaces including arranging tables and chairs, and re-setting furniture after meetings
- Assess and report building-wide facility needs at beginning/end of conference season
- Staff department laundry/linen room as needed including collection/laundering of dirty linen and distribution of clean linen bundles (ability to lift up to 50 lbs)
Check-In/Out Preparation and Staffing
- Prepare materials including maps, rosters, information sheets, and bulletin boards
- Organize keys, nametags and lanyards for arriving guests
- Staff check-ins and check-outs for summer session students, conference groups, orientation participants and special programs
- Provide welcoming and excellent customer service, enter data and review rosters in StarRez, manage traffic flow, communicate with group leaders and guests, provide directional information and address concerns
- Serve on a program team supervised by an RHD
- Each program team is responsible for planning, advertising and facilitating scheduled programs for summer residents
Staff Training/Weekly Meetings
- Complete SHA training program in May
- Attend in-service training and professional development sessions as directed
- Attend weekly full-staff meeting
- Attend weekly program team meeting
- Attend weekly one:one meeting with RHD supervisor
- Strong public relations, customer service, interpersonal and communication skills
- Ability to work independently and as part of a team
- Flexibility and ability to handle potentially stressful situations
- Positive and professional attitude
- Attention to detail and strong organizational skills
- Ability to perform physical labor including cleaning duties, lifting linen bundles (up to 50 lbs) and moving furniture
Employment Date & Remuneration
- Must be registered for NAU classes (either Summer 2015 or pre-registered for Fall 2015); graduating students are not eligible to apply
- Minimum 2.0 cumulative GPA to be eligible for the position
- Must be in good conduct standing, which means refraining from behaviors that could result in being placed on University and/or Contract Probation. In matters that result in a SHA being placed on University and/or Contract Probation (from the time of offer through the end of employment), the staff member may lose eligibility to hold the position.
- The SHA position is a live-in 30-hour/week position including regular evening, weekend and holiday hours.
- One class per summer session is allowed with supervisor approval
- Outside employment is not permitted
- Seven vacation days scheduled in advance with supervisory approval (two per month for May, June and July, and one in August; requests for combined days will be considered)
Application & Hiring Process
- Anticipated Employment dates: May 10, 2015 through August 22, 2015
- Remuneration: $2,400 stipend and private residence hall room in McKay Village for the full employment period, $500 dining dollars, and additional training meals at limited times
- The online application for the SHA position was available from 8am on Monday, February 2, 2015 through 5pm on Monday, March 2, 2015 and is now closed.
- Interviews will be held on Friday, March 6, 2015. Applicants will be notified on March 4 of their status in the process and scheduled interview time through their NAU e-mail accounts.
- Hiring decisions will be sent on Friday, March 13, 2015 prior to spring break.
- All communication will be sent through NAU e-mail addresses.
- If you are an individual with a disability and need reasonable accommodation to participate in the hiring process, please contact the Office of Affirmative Action and Equal Opportunity at 928-523-3312 or email at firstname.lastname@example.org.