Join our summer housing team

Summer Housing Assistants at Creek

Housing and Residence Life serves a variety of populations for the summer months including students, special programs, Orientation participants, and conference guests from all over the United States and other countries. To best meet the diverse needs of our residents and guests in a fluctuating summer schedule, our Summer Housing Assistants (SHAs) staff all summer residence halls as one team.  The Summer Housing Assistant role is a 30-hour/week position on average including work on evenings, weekends and holidays. The actual number of hours worked per week may vary based on the occupancy and weekly needs of the summer residence halls.

SUMMER HOUSING ASSISTANT JOB DESCRIPTION 

Responsibilities

Front Desk/Guest Service

  • Work scheduled front desk shifts (generally scheduled in 3-hour blocks)
  • Greet residents/guests and answer inquiries pertaining to hall services, directions, and Flagstaff area attractions
  • Answer front desk phone and email; receive and deliver messages
  • Present a positive and professional image of NAU at all times, including upholding laws, policies, and procedures of the State of Arizona, Northern Arizona University, and Housing and Residence Life
  • Provide excellent customer service to residents/guests at all times
  • Complete desk tasks and update communication log

Housekeeping and Building Preparation

  • Prepare halls for room turnover at beginning of each summer session, after check-outs and in between conference group arrival/departures
  • Lower/raise lofted beds at beginning/end of conference season
  • Turn over rooms in between each check-in/out:
    • Clean/dust room furniture and shelves; clean room sinks, mirrors and windows; empty wastebaskets; sweep/vacuum floors
    • Clean showers, sinks, toilets, floors, and mirrors in suite/apartment bathrooms
    • Clean appliances, counters, storage areas and floors in apartment kitchens, laundry and living room areas
    • Make beds with clean linen (includes moving linen bundles of various weight up to 50 lbs. to and from designated hall linen rooms)
    • Remove and bundle dirty linen
    • Assess/report damages and additional maintenance/custodial needs after each conference
    • Inventory and inspect each room before a group arrives and after the group departs
    • Properly label lost and found items and leave items at front desk
  • Identify custodial and maintenance concerns for public areas
  • Set up meeting spaces including  arranging tables and chairs, and re-setting furniture after meetings
  • Conduct detailed team walk-throughs of every residence hall to assess and report building-wide facility needs prior to fall opening

Nightly On-Call Team

  • For every hall that is occupied each night, an on-call SHA team is assigned per hall to stay overnight in designated staff rooms from 7pm to 7am
  • Conduct two to three sets of building rounds depending on hall population
  • Interact with residents/guests in public areas and be visible in the hall during peak activity hours
  • Address resident/guest behavior concerns and respond to emergencies
  • Document incidents and notify supervisors
  • Assist with assigned building tasks
  • Submit facility and maintenance needs
  • Record important information and task progress in front desk communication log
  • Each SHA will typically serve two on-call nights per week on average

Check-In/Out Preparation and Staffing

  • Prepare materials including maps, rosters, information sheets, and bulletin boards
  • Organize keys, nametags and lanyards for arriving guests
  • Staff check-ins and check-outs for summer session students, conference groups, orientation participants and special programs
  • Provide welcoming and excellent customer service, enter data and review rosters in StarRez, manage traffic flow, communicate with group leaders and guests, provide directional information and address concerns that arise 

Programming 

  • Serve on a program team responsible for planning, advertising and facilitating scheduled programs for summer residents 

Training, Attendance and Weekly Scheduling

  • Complete online and in-person SHA training in May
  • Attend in-service training and professional development sessions as directed
  • Attend weekly full-staff meeting and program team meetings as scheduled
  • Regularly consult WhenToWork online scheduling system for all assigned shift times, locations and shift changes
Qualifications
  • Strong public relations, customer service, interpersonal and communication skills
  • Ability to work independently and as part of a team
  • Flexibility and ability to handle potentially stressful situations
  • Positive and professional attitude
  • Attention to detail and strong organizational skills
  • Ability to perform all tasks with or without accommodation (physical labor includes cleaning duties, moving linen bundles of various weight up to 50 lbs., raising and lowing lofted beds, and moving other furniture)
Employment Stipulations
  • Must be registered for NAU classes (either Summer 2016 or pre-registered for Fall 2016); graduating students are not eligible to apply unless registered for an NAU summer class approved in advance
  • A minimum 2.0 cumulative GPA is required for student employment
  • Must be in good conduct standing, which means refraining from behaviors that could result in being placed on University and/or Contract Probation. In matters that result in a SHA being placed on University and/or Contract Probation (from the time of offer through the end of employment), the staff member may lose eligibility to hold the position.
  • The SHA position is a live-in role with an average of 30 active hours/week over the course of the summer including regular evening, weekend and holiday hours.  Total hours per week will vary with occupancy levels.
  • One 3-credit hour class maximum per 5-week summer session is allowed only with prior approval; must possess a 2.5 cumulative GPA at end of spring semester to be eligible to take a class
  • Outside employment is not permitted
Employment Dates and Remuneration

Two employment contract periods are available.  Dates, stipends and remuneration will vary based on contract period:

  • Full-Summer Contract
    • Employment dates:May 16, 2016 through August 19, 2016
    • $2,400 stipend
    • Private residence hall room in either Calderón or South Village for employment period; suite or apartment is shared with one other SHA
    • $500 dining dollars ($250 per 5-week summer session)and partial meals at limited training times  
    • $50 JDE laundry allowance
    • Note: if hired as a 2016-2017 Resident Assistant (RA), the SHA contract will end early on August 14 prior to the first day of the RA contract. The SHA stipend amount will be prorated to that date by a daily rate.
    • Vacation requests: Six vacation days requested in advance with department approval (one for May, two for June, two for July and one in August).  Requests for combined days will be considered by exception only and based on scheduling needs.  Vacation requests will not be considered for peak weeks: June 12-25 and July 10-16.
  • Shortened-Summer Contract
    • Employment dates:May 16, 2016 through August 2, 2016
    • $2,000 stipend
    • Private residence hall room in McKay Village for employment period; 4-bed/2-bath apartment is shared with three other SHAs
    • $450 dining dollars ($225 per 5-week summer session)and partial meals at limited training times 
    • Vacation requests: Five vacation days requested in advance with department approval (one for May, two for June and two for July).  Requests for combined days will be considered by exception only and based on scheduling needs.  Vacation requests will not be considered for peak weeks: June 12-25 and July 10-16.
Application & Hiring Process
  • The online application for the SHA position will be available from 1 p.m. on Monday, February 1, 2016 through 5 p.m. on Monday, February 29, 2016.
  • Interviews will be held on Friday, March 4, 2016. Applicants will be notified on March 2 of their status in the process and interview details through their NAU e-mail accounts.
  • Hiring decisions will be sent on Friday, March 11, 2016 prior to spring break.
  • All communication will be sent through NAU e-mail addresses.  
  • If you are an individual with a disability and need reasonable accommodation to participate in the hiring process, please contact the Office of Affirmative Action and Equal Opportunity at 928-523-3312 or email at diversity@nau.edu.